How can find my serial number. is not in any cd or box

I received a Redemption Code to find out my serial number of Adobe Acrobat Pro 11.0 and always I have an error.
I going to be crazy. I tried so many times. I spend money to buy this software not to be crazy. PLEASE HELP ME
John Chillemi

Have you tried entering your redemption code at http://www.adobe.com/go/getserial?  You can find more details at Serial number retrieval process FAQ | Point-of-sale activation products - http://helpx.adobe.com/x-productkb/policy-pricing/serial-number-retrieval-process-faq.html.
If you have already been to this URL and our continuing to experience difficulties then I would recommend you contact our support team.  You can reach chat support at http://adobe.ly/yxj0t6.

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