How can I access my Call Handlers from outside line (outside district)

Question

CISCO VoIP System Info:
Cisco Unity Connection version: 8.6.2ES25.21900-25
CM Admin System version: 8.6.2.21900-5 on C200M2 Servers
Our engineer setup our Call Handlers so that in our to change the recordings on them, you diall 7800 from a phone inside the office, or as he put it in the procedures, from within the district.  Once you dial, you need to enter the user code, password, then the extension of the Call Handler, and we have no problems recording/changing any Call Handlers.  However, due to possible inclement weather approaching in the next few weeks, I was asked how we cna change them from an outside line (manager's home, etc.).  We cannot access from an outside line.  7800 is not a DID, it is simply the extension he assigned to access the call handlers.  I even went so far as to setup a dummy phone and forward it to 7800, but this does not work either.  It forwards to the extension's voicemail.  Is there a way we can access the Call Handlers from an outside line?  Any help would be gretaly appreciated.  Thank you in advance.

Answer 1

Hey Joseph,
Go Flames ....errrrrrrrrrrrrrrrrrr maybe not so much
What you are trying to get to is really just the Greetings Administrator
conversation and there are multiple ways to get there.
For example, you can set up a Caller Input off any mailbox (Press 1-9) let's say 7 to
go to Conversation> Greetings Administrator. So you could set this on the managers mailbox
and when he calls his own number from home once his greeting
kicks in he can press 7 to link to the Greetings Administrator conversation
or
You could set up a DID DN xxx-xxx-2345 as a CTI-RP and set Call Forward All to reach Unity Connection.
In this case you will need to use the Forwarded Routing Rules = xxx-xxx-2345 route to
Greetings Administrator. Make sure to move this rule to the bottom of the list!!
Cheers!
Rob
"Why do the best things always disappear " 
- The Band