How can i actually REPORT a fault rather than be t...

Hi Folks,
Ive got quite a poor line here, with a lot of noise, occassionally I can hear other conversations and its VERY faint most of the time - so much so I sometimes have to use redial with my mobile just to hear the other person.
(Also to note my SNR on infinity drops to from roughly 6db to <0.5db over about 8 hours..... and then disconnects)
Ive had the line from master socket to pole replaced in the last few years, but at the time the engineer said "the underground cables round here are shocking - they need replacing".
I simply want BT to sort my line!!! I dont even mind PAYING for some new cable to the cab - its about 500 meters, ar at least paying towards it.....
I'd like to know what I can do - who I should contact etc.
Ive used the online 'fault report' and that just comes back with 'no fault found'.....
If i'm at fault (which seems unlikely since im running of a BT installed Master socket, on a newish wire, with no extensions....) then I don't even mind paying the call out fee.
I just want a good quality line and i'm banging my head against a brick wall....
your advice would so greatfully be accepted!!
Best Wishes
ANdy Warner

If you would like to contact one of the UK based BT Care Team who moderate this forum, they may be able to help you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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