How can I actually talk to a real human being who is willing to listen to my issue instead of trying to tell me I need to update all three of my phones or buy new ones?

Question

I was a perfectly happy verizon customer for the past twenty years or so, including the wireless phone service at my home where I have lived for the past 14 years. Several months ago the service at my home just went to crap. We can no longer use our phones inside our home at all, we have to go outside to make or receive calls and even then they constantly drop. Incoming calls to our phones roll straight to voice mail and the phones never ring. Even when we do go outside to talk, we get one or occasionally two bars, but the signal is mostly one bar or none. We used to get awesome reception for many years.  It is not our phones, my daughter cannot use her verizon phone at our house, my mother cannot use her verizon phone at our house, my sister cannot use her verizon phone at our house (she works for Verizon, Hawaii). I have tried for months now to get past the basic "you need to update your phone software", "you need to go to a store to have your phone checked", and "you need to buy new phones".
I would like to also add that we live in a rural area with no recent construction or anything else that might cause interference. We do not have any problems with our phones if we drive a mile down the road toward local tower. Something has happened that reduced the service at our home. I am now patiently waiting for my contract to end so that we can move to T-mobile or ATT, both of which which pick up very well in our home, unless someone has a solution to our problem that is not one of the three already mentioned above.

Answer 1

I understand the importance of ensuring you have reliable service at all times Big_Bubba. Allow us to get to the bottom of your signal concerns. Unfortunately, with any carrier we can not guarantee signal inside a home, building, etc. due to home infrastructure. However, we do offer an accessory that may help boost signal in and around your home. For further information regarding our Network Extender click, http://vz.to/1vV6qON
Thank You,
MichelleS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!