How can I associate an A/P invoice to a service call?

Question

Hi,
Customer wants this:
1. They (Co. A) gets a service call from their customer say for lump sum of 400 dollars.
2. They (Co. A)  give out a contract to technician say at 45 dollars an hours and travel expenses. This is SERVICE ITEM for a total expense of say 45*2+120=210.
3. Technician (A Vendor BP in SAP Business one) produces a PO. Co. A pays off the Technician.
How can I create a Service Call to show both ends of incoming revenue and outgoing expense in the service call?
Appreciate your help.
Thank you.

Answer 1

Dear Syed Aleem,
I have described some ideas, but if these ideas do not help you, please come back to us with more details of what you need.
1. They (Co. A) gets a service call from their customer say for lump sum of 400 dollars.
Here you can create the servce call with the information in the General Tab and in the Remark and in the subject. If this is not enough I would suggest to create an activity and write your remark and content in the activity.
You can create an activity clicking on the Activity tab. In the activity there is a tab called linked documents and you can add documents linked to the activity and service call.
2. They (Co. A) give out a contract to technician say at 45 dollars an hours and travel expenses. This is SERVICE ITEM for a total expense of say 45*2+120=210.
You can use anothe activity or you can add Return from Technician under the Expenses tab of the Service call.
3. Technician (A Vendor BP in SAP Business one) produces a PO. Co. A pays off the Technician.
Now, create another activity (or your first one) and add the Purchase order and the payment to it.
Please, let me know if my suggestions help you.
Regards,
Marcella Rivi
SAP Business One Forums Team