How can I cancel a duplicated subscription and get...

Question

Somehow I seem to have duplicated subscription for the same service. How can I cancel the duplicate and get a refund

Answer 1

Hi, Fell_Walker,
You should be able to see the duplicate subscription in your account dashboard, where we sign on to the Skype website to manage payment methods and so on.  There, you can cancel the duplicate subscription and then request a refund by contacting Skype Customer Service. 
Please do not be discouraged if you can not reach Skype Customer Service on yoru first attempt.  Skype is aware of continuing website problems.  If you experience difficulty reaching Skype Customer Service or find yourself redirected back to the Community, please try again using a different web browser and choosing a different path through the various drop-down menu options presented.  Temporarily enabling scripts and pop-up windows may help get you through more quickly.
Also, look to approve a pop-up dialogue box which would connect you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings, this will also block reaching an agent.
Last and not least, when you reach the last step of the process, remember to click on the "Start Chat" link when you are provided the choice of visiting the Community or starting an instant message chat with a customer service agent.
Regards,
Elaine
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