How can I cancel a software update?

I have two Blackberry phones and I updated one of them to the most recent software this morning (10.3.1), but I find it terrible. So, I decided not to update my second phone and I made sure it was not set to automatically update. However, it just popped up with a message that says the update has been installed and the phone must be restarted to take effect. When I checked the settings again, it has been changed to allow automatic updating!
So, is there any way to cancel/delete the update short of simply never turning off/restarting the phone again?

Hi and Welcome to the Community!
Yeah, that default auto-update setting is annoying...I've made a habit of always checking it after any updates and turning it off.
In any event, it's too late for that device...the update is installed, and can't be avoided now. The thing to do is restart and then use LINK to see if your carrier offers you a fallback. If they don't, then find an AutoLoader of the OS version you want and use that to install it to the device.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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