How can I cancel an online order?

I recently placed an online order for an Iphone 6 plus and new service. The phone has not yet shipped and I would like to cancel the whole order. The customer service rep over the phone told me I had to let it ship and then refuse the delivery... That just doesn't sound right to me and I do not want to be billed for this, as I'm assuming I will be charged as soon as it ships. Does anyone know how to cancel an online order or can help me cancel it? Thanks in advance.

geoffgill, I know the importance of understanding your phone order options. Cancellation options do vary. Since you placed your order online, you'll want to contact our Internet Order team directly at (866) 338-7390 . This team will be the most helpful in your order cancellation options.
TanishaS1_VZW
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How can I cancel a purchase order?

How can I cancel a purchase order?

Contact customer support by phone or web chat.
You are not addressing Adobe here. The following link will give you some insight into the nature of this user to user forum:
http://forums.adobe.com/thread/419981?tstart=0
No one here can help you.

HT5714 How can I cancel a pre-order?

How can I cancel a pre-order??

Go to the iTunes Store. Click on your Apple ID and enter your password. Scroll down towards the end of the page, you should see a line item that says Pre-Order. You can cancel the pre-order there.

How can I cancel a pre-order albumi

How can I cancel a pre-order album off my phone.

You can cancel pre-orders by logging into your account via the Store > View Account menu option on your computer's iTunes (you can't cancel them on your phone) : iTunes Store: About pre-orders.

How can i cancel a pre-order in ipad itunes please ?

How can i cancel a pre-order in ipad itunes please ?

The support document listed above from Apple gives directions for canceling a pre-order from iTunes on the computer, but not from the iPad. There must be a way to do this from the actual iPad, right? Anyone... anyone...Bueller?

HT5622 Apple store doesn't let me change my region , it saids I have pending bank order , and need to complete my pending bank order . How can I cancel my bank order ? Or change my region? It's been like this for 3weeks already and I cannot update any of

Apple store doesn't let me change my region , it saids I have pending bank order , and need to complete my pending bank order . How can I cancel my bank order ? Or change my region? It's been like this for 3 weeks already and I cannot update any of my apps .
Thanks

I account the same problem.
I can't cancel pendding orders and can't change my region.

Can I cancel my online order and buy my MacBook at a store?

Hi. I recently ordered a MacBook with 4GB of RAM online. I have some free time tomorrow and would rather cancel the online order (which has not yet shipped) and go to the Apple store 45mins from me and buy it there. I have some questions:
1. Can you buy the 4GB RAM MacBook in the store, or is it online only?
2. Can I use the financing card (Baraclay, I think?) to purchase the MacBook in person even if I do not have a physical copy? If so, how?
3. How long will it take to erase the credit charge on the financing card if I do cancel my order?
Thanks.

I'd much prefer to have correct answers in threads so I decided to do some detective work for you. I decided to make two phone calls this morning, one to the "manager on the floor" at an Apple Retail Store and the other to the Apple Online Store Sales & Support group. Both people I spoke with were aware of my intentions on the phone call and that I would be quoting them in this thread.
If I buy a computer online, can I return/exchange it at the store?
It depends. If the machine is a standard configuration (has a part number that starts with MBxxx/A) and is not damaged, then yes we can accept it as a return/exchange in store. If it has a customer configuration (has a part number that stars with Zxxx) then no, we are unable to offer an exchange/refund at the store for that unit. If it is DOA we can coordinate a service/replacement with AppleCare.
Can I upgraded to 4GB of RAM in-store?
Absolutely, we stock RAM specifically for this upgrade and charge the same price as online. You're responsible to buy the computer and the RAM upgrade first and then we will install it for you.
Can I use the Barclay's card, even if I don't have it my possession?
Unfortunately not, we must have the physical card in order to verify the legitimacy of the transaction.
Are all sales final? (I asked anyways, despite the link provided was for an iTunes purchase and we're talking about MacBooks)
Absolutely not, you have 14-days to return/exchange the product if you're not satisfied. Best part, we don't charge a restocking fee anymore.
When does Apple bill my credit card? (phone call into AOS)
We bill the card when the unit ships. However, the order must be cancelled prior to its status being changed into "prepared for shipment" as this means we've already allocated the part for shipment and at which point it cannot be cancelled.
Hopefully that clears things up. I figured not much had changed since I use to work for Apple, but rather than being smug about it I wanted to hear it "from the staff at the Apple Store." As with anything you read on the Internet, take it for what it's worth.

HT4539 how can I cancel a pre order?

How do I cancel a pre ordered CD?

The support document listed above from Apple gives directions for canceling a pre-order from iTunes on the computer, but not from the iPad. There must be a way to do this from the actual iPad, right? Anyone... anyone...Bueller?

How can I cancel my phoneline ordered ONLINE?

I have just order a new landline to connected at my address so that I can setup BTs broadband. However I now want to cancel the order and then reorder the landline and my broadband at the sametime (so that I can my braodband asap).
I have called the helpline but they have said that they cannot access (or cancel) any orders placed online.
I have trawled the website but cannot find where I can do this. I'm sure it can be done as the BT helpline recommended this route in the first place.
Thanks in advance!

Hi sjrance,
How long is it taking for your landline order to complete? If it's soon I'd leave it and then order the broadband to be honest, as a simultaneous order can take longer than a landline-only order (though this obviously depends on various factors).
If you still want to go ahead with the cancellation and re-ordering of the service email me your order number, address and forum username to [email protected] and I'll see what we can do here.
Thanks,
Stephanie
Stephanie
BTCare Community Manager
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HT4059 How can I cancel a pre-ordered book? Thanks.

Can anyone instruct me on how to cancel a pre-ordered book?
Thanks

If you wish to cancel a pre-order, simply swipe from left to right across the title, tap Delete, then tap OK on the confirmation screen.

How can I cancel an online number reservation?

Hi,
I can't seem to find an option to cancel a reserved online number in my account. I was just checking my options but no intention to purchase at the moment. How can I remove that reserved number showing up in my account? Please help. Thank you.

If you have not paid for the number the request will take about a week to die on its own,
If you found a post useful, please give Kudos. If it helped to fix your issue, mark it as a solution to help others.
Thank You!

How do I cancel a online order

trying to cancel a order that is free for 7 days than my account will be charge----I had it now for 3 days

What sort of online order ? If you mean an auto-renewing subscription in an app then there are instructions on this page for managing and stopping them : http://support.apple.com/kb/HT4098
If you mean for the Apple online store, and you are in the US, then try this link : https://secure.store.apple.com/us/order/list
Or are in a different country or mean something else ?

How can I cancel a pre-order?

I'd like to order a pre-order album before it is charged. How can I do that?

Never mind, I just figured it out.

HT4059 How can I cancel a pre order in ibooks

I need to cancel a preordered book on iBooks with my iPad... Help

As far as I know you can only view and cancel pre-orders via a computer's iTunes : http://support.apple.com/kb/HT5714

How can I cancel a pre-order movie?

HI, I pre-ordered a movie a few weeks ago and I want to cancel it, wow can I do it please?

It can't be done on your iPad, you will need to log into your account on your computer's iTunes by (if you have the current version of iTunes installed) clicking on your name towards the top right of iTunes and then clicking Account Info on the popup, or you can login via the Store > View Account menu option : About iTunes Store pre-orders - Apple Support

How can I cancel an online order?

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