How can I cancel my phoneline ordered ONLINE?

I have just order a new landline to connected at my address so that I can setup BTs broadband. However I now want to cancel the order and then reorder the landline and my broadband at the sametime (so that I can my braodband asap).
I have called the helpline but they have said that they cannot access (or cancel) any orders placed online.
I have trawled the website but cannot find where I can do this. I'm sure it can be done as the BT helpline recommended this route in the first place.
Thanks in advance!

Hi sjrance,
How long is it taking for your landline order to complete? If it's soon I'd leave it and then order the broadband to be honest, as a simultaneous order can take longer than a landline-only order (though this obviously depends on various factors).
If you still want to go ahead with the cancellation and re-ordering of the service email me your order number, address and forum username to [email protected] and I'll see what we can do here.
Thanks,
Stephanie
Stephanie
BTCare Community Manager
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