How can I cancel service during the strike?

I understand that it is not possible to cancel service online.  I called the number (1-800-VERIZON) and on completion of the prompts at which I indicated I wished to cancel service I received a recording that no one is able to process the request because of the strike.  I am cancelling service because I no longer wish to have a second line.
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OMG, dummy me, I changed providers the day before the strike and now I have nothing, no phone, internet, or cable. Verizon promised a connect date of 08/10 and to date I have no service and It is impossible to get through to cancel service. I did recieve a welcome package from them welcoming me and hoping I am enjoying my new services, what a joke!  Just goes to show who's really running the show and not them highly paid executives,  Well, strike or not, I'm cancelling my service....eventually.  Our only option as I see it is to call BBC or state commissions office  ; ( 

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