How can i cfp and nuke the device ??

how can i cfp and nuke the device ??
my Z10 stl100-1 have a bb10-0015 error and i can't use link to reload it And more than one way can't fix this error
autoloader can't connect to the device just ask me for my password 
some one tell my the way to fix it  cfp and nuke the device 
whats that mean 
plzz help me 

You already have multiple threads running on this issue, and duplicating with a new thread doesn't help, please refer to your previous threads.
http://supportforums.blackberry.com/t5/BlackBerry-Z10/can-t-reload-aftar-i-have-BB10-0015-error/m-p/...
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
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