How can i change an old email address in the app store login?

I am the second owner to my macbook air and although i am logged in with my own account the previous account won't let me log out. I am trying to update to the new software but it is asking for the pervious owners password and it wont give me the option to log out and sign in with my own account. it is coming up grey. i have tried almost everything and this is my first macbook. i am logged in to iCloud and app store with my own id yet when i want to update the software it is asking for an old account.

Preparing a 2nd Hand Mac for use -
You need to erase the HDD, reinstall the version of OS X that shipped from the factory on the Mac and then set it up as new with your own Apple ID.
User Linc Davis explains how a new owner can prepare a 2nd hand Mac for their own use.
https://discussions.apple.com/message/25468326

Similar Messages

  • How can i change my old email address to my new email address

    how can i change my old email address to my new email address need help please everything i try want work

    Go to Settings>Store>Apple ID, tap the ID shown, sign out, sign back in with the new ID.  However, app updates for your apps purchased with your older ID will always ask for the password for this ID.  (Apps are permanently tied to the Apple ID used to purchase them.)

  • How can I change my iCloud email address when the account that is attached to my iCloud right now does not exist. I tried to delete the account attached to my iCloud on my iPhone but it requires a password. The password I type in does not work because I h

    help please

    If the old ID ("email address") is your ID, and if your new ID was created by editing the details of this old ID (rather than being an entirely new ID), go to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID.  Click edit next to the primary email account, change it back to your old email address and save the change.  Then edit the name of the account to change it back to your old email address.  You can now use your current password to turn off Find My iDevice, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll.  When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud).  Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was.  Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.

  • How do I change my e-mail address for the App Store ?

    I have moved and changed my e-mail address.
    I successfully changed my e-mail address on my various Macintoshes ( Same password, but new e-mail address)
    However, I cannot figure out how to change the e-mail address associated with the App Store on the iPad using iOS 6.

    Found the answer.
    SETTINGS, STORE, CLICK USER ID (has old email), in popped window click SIGN OUT, now SIGN IN... found

  • How can I change my primary email address to the one that I use for my rescue email address?

    I no longer use the email address associated with my apple ID account and the rescue email address I used is now my primary email address for everything, since it its not allowing me to just simply change my email address since its my rescue email address i want it changing to, can it be done and how?! :S Thank you!

    You will need to remove it as your rescue email : log into your account via the 'manage your apple id' button on http://appleid.apple.com, select the 'Password And Security' section on your account's screen, and answer the two security questions that show - you should then be taken to another screen where you can change or remove your rescue email address.
    Then try logging out of your account and then log back in and see if you can then use it as your primary email address.

  • I have changed my email address and changed my Apple ID. However iCloud on my ipad and an ipad mini still shows my old email address. How can I change my iCloud email address?

    I have changed my email address and changed my Apple ID. However iCloud on my ipad and an ipad mini still shows my old email address. How can I change my iCloud email address?

    Welcome to the Apple Community.
    In order to change your Apple ID or password for your iCloud account on your iOS device, you need to delete the account from your iOS device first, then add it back using your updated details. (Settings > iCloud, scroll down and hit "Delete Account")
    Providing you are simply updating your existing details and not changing to another account, when you delete your account, all the data that is synced with iCloud will also be deleted from the device (but not from iCloud), but will be synced back to your device when you login again.
    In order to change your Apple ID or password for your iCloud account on your computer, you need to sign out of the account from your computer first, then sign back in using your updated details. (System Preferences > iCloud, click the sign out button)
    In order to change your Apple ID or password for your iTunes account on your iOS device, you need to sign out from your iOS device first, then sign back in using your updated details. (Settings > iTunes & App store, scroll down and tap your ID)
    If you are using iMessages or FaceTime, you will also need to log out and into your ID there too.

  • HT5787 How can I change an old email to a new one? For some reason my old email comes up on my iPhone - and I don't get access to change to my new email which I have on my iCloud account on my pc. My AppleID works on my pc, but not on my iPhone!

    How can I change an old email adress on my iCloud accout to my new email (the same as on my pc), as long as my Apple ID works on my pc but not on my iPhone?
    Br
    Finn

    You would have to change it back to your old email address in order to turn off "Find My iPhone" on your devices. After you changed it back to your old address and deactivated "Find My iPhone" (activation lock) you could change your Apple ID to your new address again. Now it should wok on all your devices.

  • How can i change my icloud email address? i mis typed my name and wanted to change my icloud email address??, how can i change my icloud email address? i mis typed my name and wanted to change my icloud email address??

    hello guys ...i need any help or suggestions, how can i change my icloud email address?? i typed a w rong name by mistake?? can i change it and retype the correct one? thanks ...your suggestio is higly appreciated.

    That's definitely not supposed to happen.  You shouldn't have someone else's iCloud email linked to your ID.
    You'll have to get iCloud support to sort this one out.  The only way to contact them is to start here: http://www.apple.com/support/icloud/.  You'll have to provide your iPhone serial number.  Unless it's within the 90 day free support window, or you purchased AppleCare, there will be a charge.  I suppose you can plead your case when they answer that you shouldn't be charged as you didn't set up this address and it shouldn't have happened with your ID.

  • I want to switch my user id with my rescue email address, how can i change my rescue email address to something else to free that up?

    i want to switch my user id with my rescue email address, how can i change my rescue email address to something else to free that up?

    Hi EllaBella0902,
    Welcome to the Support Communities!
    The information below may be able to answer your questions about how to change your rescue email address:
    Manage your Apple ID primary, rescue, alternate, and notification email addresses
    http://support.apple.com/kb/HT5620?viewlocale=en_US
    Before you make any changes, you may want to review the information in the Frequently Asked Questions section of this article:
    Using your Apple ID for Apple services
    http://support.apple.com/kb/HT4895
    This article explains how to update the information in the various services that use the Apple ID if you change it:
    Apple ID: What to do after you change your Apple ID
    http://support.apple.com/kb/HT5796?viewlocale=en_US&locale=en_US
    Cheers,
    - Judy

  • HT4897 How can I change my @me email address to a @icloud email address?

    How can I change my @me email address to a @icloud email address?

    @icloud.com addresses are being rolled out over an unspecified period: you will get one without having to do anything, and it will be additional to your @me.com address. You will get a notification email when your account is updated. Please see this page:
    http://support.apple.com/kb/HT5441

  • HT4847 How can I change my iCloud email address without losing all my data and what not???? Please help...

    How can I change my iCloud email address without losing all my data and what not???? Please help...

    Welcome to the Apple Community.
    You can't change it but you can create an alias to use.

  • TS2972 How can I change my HomeSharing email address info on my Apple TV?

    How can I change my HomeSharing email address info on my Apple TV? I updated to a new email address through iTunes but now Apple TV won't recognize it and won't connect. Please help! Thanks.

    This is the first time I have ever replied to a question on here but I actually know this because I just figured it out for myself.
    On the apple tv go to settings>computers
    Then turn off home sharing.
    Now go back to the main menu and open computers.
    When you do it will give the option to use the previous home sharing settings or to use a new apple id.

  • How can i change my recuse email address

    How can i change my recuse email address

    If you're able to correctly answer two of your security questions, click here and follow the instructions. If not, you cannot and need to contact Apple.
    (118159)

  • How can i change my itunes email address that wasn't verified?

    How can i change my itunes email address that wasn't verified?

    Go here and click on the Manage Apple ID link. You will need to know your security question answers. https://appleid.apple.com/

  • HT204053 how do i change my icloud email address from the one i already have input?

    how do i change my icloud email address from the one i already have input?

    Hi sparkie,
    You cannot change your iCloud email address. It is an @me.com address, and is associated specifically with that iCloud account. If you want a different @me address assigned, you have to delete the current iCloud account and set up a new one.
    Here is a link with all the support information for iCloud:
    http://www.apple.com/support/icloud/
    Hope this helps!
    Cheers,
    GB

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