How can I change apostrophe & quote from curly to straight. I'm using Word.

I'm using a brand new Mac book Pro with word loaded in it. The curly quote marks and apostrophes mess up my feeds and translate as question marks inside of dark diamonds. I know this can be fixed because my 2007 mac book pro did the same thing regarding feeds. A technician came over and fixed it, but he's now in Canada, and I'm unable to contact him.
Thanks

Check out these two pages:
http://office.microsoft.com/en-us/word/HA101732421033.aspx
http://socialmediasystems.com/blog/microsoft-word-blogging-tips-–-change-the-cur ly-quotes-to-straight-quotes/

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