How can I change Country/Region when I still have store credit balance?
I registed an iTunes account when I lived in Japan and I used Prepaid Card to redeem Japanese Yen to account (Country/Region=Japan). I have 60Yen in account now, this amount is smaller than cheepest apps (cost 85Yen).
Right now, I came back to Vietnam and want to change Country/Region and to continue purchase apps in Apple Store:
- When I change Country/Region, I received error message "You have a store credit balance; you must spend your balance before you can change stores.". But I couldn't spend money due to not enough money.
- When I change Payment Type to Visa card, I received error message "You payment method is not valid in this Store. Please enter a new payment method."
How can I change Country/Region when I still have store credit balance? Please help me solve this issue.
You can't change your account's country when you have a balance on it. If you can't spend it then you can try contacting iTunes support and ask if they can remove the balance for you : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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