How can I change my email address if I can't log in?

Hi,
I have a valid Adobe account and password.  (Not this one - I had to set up a dummy account just to get this far!)
When I try to log in, it appears the Account name and password are accepted, but the site says I have to reset my password using instructions emailed to me.
Problem: the email address to which the instructions have been sent is old and dead.
I can't log in until I get the email,
but I can't get the email until I update my email address
but I can't correct my email address until I can log in.
Can anyone help me with the catch-22 situation?
I tried Chat, and was told someone would get back to me in around 3 days, and that was over a week ago.
Thanks,
Rob

This has been resolved now.
My thanks to Jeffrey, Rinchin and other Adobe staff who helped sort this out.

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