How can I change my security questions or find the answers?
Plzz help
Read this about how to change the security questions: http://support.apple.com/kb/HT5312
If you can't use these procedures because you don't have a rescue email address you will have to contact Apple. See http://support.apple.com/kb/HT5699
You can also call your country number from http://support.apple.com/kb/HE57 and ask to speak with Account Security.
You can also go to the ExpressLane at https://expresslane.apple.com and then iTunes > iTunes Store > Password and Security Questions and fill out the form.
Similar Messages
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I can not remember my security questions answers to use my itune card to purchase things. What do i do or where do I go to retrive the answers?
If you can't remember them then go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.
Then select 'iTunes Store', and on the next screen select 'Account Management'
Next choose 'iTunes Store Account Security' and fill in that you'd like your security questions/answers reset.
You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox) - but some recent posts are saying that Apple have temporarily suspended the reseting of security question/answers whilst account security processes are improved, so it may take longer -
HT201363 how do i change my security question I forgot the answers
I know my user name and password but do not know the answers to my security question ,,,,how do I change the security questions
operating system 10.9.2You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(105499) -
I cannot remember my security qestions......HOw do I reset the questions.....Thanks
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551 -
HT1491 how do i change my security questions i forgot the answers
i forgot all of my answers to my security questions
Click here and search the article for '2 out of 3' without the quotes; in the case of forgotten answers, this generally involves either a message being sent to your rescue email address or contacting the iTunes Store staff directly.
(74705) -
How can you change your security question for I tunes?
How can you change your security question for I tunes?
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then the steps half-way down this page give you a reset link on your account : http://support.apple.com/kb/HT5312
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use -
HT1918 How can you change your security questions?
How can you change your security questions?
1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
2. Here are two different but direct methods:
a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
b. Call Apple Support in your country: Customer Service: Contacting Apple for support
and service.
3. For other queries about Apple ID see Frequently asked questions about Apple ID.
4. Rescue email address and how to reset Apple ID security questions -
How can you change your security questions if you for got them
how can you change your security questions if you for got them
Welcome to the Apple Community.
Start here, and reset your security questions, you will receive an email to your rescue address, use the link in the email and reset your security questions.
If that doesn't help or you don't have a rescue address, you might try contacting Apple through iTunes Store Support -
How can you change your security questions?! I got the iphone 5 and i forgot them and it wont let me buy songs!!!!
Click here and request assistance.
(72909) -
How can u change your security question if u forgot them an without changing anything??
Alternatives to Reset Security Questions and Rescue Mail
1. Apple ID- All about Apple ID security questions.
2. Rescue email address and how to reset Apple ID security questions
3. Start here to find your country, and how you can contact Apple:
Apple ID- Contacting Apple for help with Apple ID account security.
4. Fill out and submit this form. Select the topic, Account Security.
5. Call Apple Support in your country and ask to speak to Account Security.
Customer Service: Contacting Apple for support.
How to Manage your Apple ID: Manage My Apple ID -
How can I change my security question but not knowing them please rePly quick burley bought a gift card..
Click here for information. If you can't get the answers emailed to you for some reason(the email may take a few hours to arrive), contact the iTunes Store staff via the link in that article.
(86811) -
How can i change my security questions and answers
How can i change my security questions and answers? I have my ID and password but to log into itunes from my new iphone i don't remember the answers to the questions. I can log in fine on my computer just can't get the phone working.
1. See my User Tip for some help: Some Solutions for Resetting
Forgotten Security Questions: Apple Support Communities.
2. Here are two different but direct methods:
a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
b. Call Apple Support in your country: Customer Service: Contacting Apple for
support and service.
3. For other queries about Apple ID see Frequently asked questions about Apple ID.
4. Rescue email address and how to reset Apple ID security questions
5. For online assistance use Apple - Support - Express Lane -
How can I change my security questions???
To Contact iTunes Support...
Use this Link > Apple Support iTunes Store Contact -
how can i change my security questions??????? its the only part that dont have the edit part
Call AppleCare for your country and ask for help resetting the questions.
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HT201363 How can I change my security questions if I forgot them?
How can I change my security questions if I forgot them?
Forgotten Security Questions / Answers...
See Here > Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
Or Email Here > Apple Support iTunes Store Contact
More Info > Apple ID: All about Apple ID security questions
Note:
You can only set up and/or change a Rescue Email Before you forget the questions/answers.
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