How can i change security questions of Apple id ?

when i tryed to change security questions it says :The Authentication Information provided does not match our records. Please verify your personal information and try again. how can i change it when i cant remember my ol answers but remember password ?

This is the final straw for me. I am trying to set up security questions for both myself and my daughters (on 3 separate accounts) and even though THIS IS THE FIRST TIME we are answering the security questions - I get the same response:
"The Authentication Information provided does not match our records. Please verify your personal information and try again".
WHAT RECORDS?
This is all very interesting as how can our information be incorrect when we haven't even set it up? As it is, our purchases cannot happen  and I have just sent emails to 4 companies telling them that I cannot use the App. store.
Does this make any sense to anyone?
It's a joke to me and I refuse to have to make a **** support call for something that should be logical.
Eco

Similar Messages

  • HT5312 How can I reset   Security question of Apple ID

    How can I reset Security Question of Apple ID

    Apple ID Security -
    Telephone Apple Care for your country and ask for the Account Security Team, then request help resetting the questions.

  • TS1424 how can I change security questions?

    how can I change my securityquestion?

    Welcome to the Apple Community.
    You might try to see if you can change your security questions. Start here, change your country if necessary and go to manage your account > Password and Security.
    I'm able to do this, others say they need to input answers to their current security questions in order to make changes, I'm inclined to think its worth a try, you don't have anything to lose.
    If that doesn't help you might try contacting Apple through Express Lane (select your country, navigate to iCloud help and enter the serial number of one of your devices)

  • HT1918 How can I change security questions I have forgotton answers

    I can not remember the answers to the security questions.How may I change the questions? Thanks

    The support link that I gave in my first post, http://www.apple.com/support/itunes/contact/ , when I go to that page on Firefox (version 23) on a Mac (running OS X 10.8.5, I get the same on Safari) is (by default it is seeing my location as US) :
    And clicking on the blue 'contact iTunes Store support' in the middle of that screen I get :
    With the Password & Security Questions giving me :

  • TS2702 how can I change security questions?

    how can I change my security questions?

    You will have to go to appleid.apple.com and choose to "Manage your Apple ID."

  • HT5312 how can I change security questions?  I'm 3 hours into trying and frustrated!!

    HELP......I cannot change these freaking security questions/answers!!  I have no idea who my favorite teacher was or which of my jobs I hated the most!!  I'm 3 hours into frustration in the middle of the night and I'm trying to do a bible study!!  This is ridicules!!

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

  • HT201303 How can I change security questions

    Hello, everybody .....Can somebody help me to change my security questions because I bought a new I pad

    If you can't remember them then go to Express Lane  and select 'iTunes' from the list of 'products' in the middle of the screen.
    Then select 'iTunes Store', and on the next screen select 'Account Management'
    Next choose 'iTunes Store Account Security' and fill in that you'd like your security questions/answers reset.
    You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox) - but some recent posts are saying that Apple have temporarily suspended the reseting of security question/answers whilst account security processes are improved, so it may take longer.

  • HT1689 How can I change security questions?

    How do I change my security questions?

    Go to https://appleid.apple.com, click on manage your account on the right, sign in, click on Password and Security on the left, look for the link to reset your security questions to the right.  This will send a reset email to your rescue email address.
    If you don't see this link, contact iTunes store support for help: http://www.apple.com/emea/support/itunes/contact.html.

  • How can I change security questions?

    I tried to recover them through the rescue email, but I can't see that option available to me.  Additionally, I tried to reset them after the waiting period but that option was not available either. I'm confused right now and can not seem to find a solution.

    Hi hadifromspringfield,
    If you are having issues changing the security questions associated with your Apple ID, you may find the following articles helpful:
    About Apple ID security questions
    http://support.apple.com/kb/HT5665
    If you forgot the answers to your Apple ID security questions
    http://support.apple.com/kb/HT6170
    Regards,
    - Brenden

  • HT5622 how can i change security questions

    anyway to override the security questions or answers.  i clearly have forgotten the exact answers or misspelled them.

    Hello mperk2005,
    The steps in the articles below will guide you in setting up your rescue email address and resetting your security questions:
    Rescue email address and how to reset Apple ID security questions
    http://support.apple.com/kb/HT5312
    Apple ID: All about Apple ID security questions
    http://support.apple.com/kb/HT5665
    If you continue to have issues, please contact our Account Security Team as outlined in this article:
    Apple ID: Contacting Apple for help with Apple ID account security
    http://support.apple.com/kb/HT5699
    Thank you for using Apple Support Communities.
    Best,
    Sheila M.

  • How can I change security question when I don't have a rescue email address

    Can anybody help me with this I don't know
    The answers and I don't have a rescue address is there anyway Ivan edit this with out starting a new one

    See Here... ask to speak with the Account Security Team...
    Apple ID: Contacting Apple for help with Apple ID account security
    Or Here  >  Apple  Support  iTunes Store  Contact

  • HT204088 how can i change security questions

    i cant remember my securiyt question/answers for purchasing itunes

     Account Security Team (AST) 
    Check the AppleCare number for your country here:
    http://support.apple.com/kb/HE57
    Call them up, and let them know you would like to be transferred to the Account Security Team.

  • HT1491 I am trying to buy a song on iTunes but it won't let me because I need to answer my security questions? But I don't remember the answers how can I change the questions?

    I am trying to buy a song on iTunes but it won't let me because I need to answer my security questions? But I don't remember the answers how can I change the questions?

    Click here and search the article for '2 out of 3' without the quotes; this generally involves either a message being sent to your rescue email address or contacting the iTunes Store staff directly.
    (74487)

  • HT5312 I forget the answers of security questions and i don't have rescue email how can i reset security questions, especially that i don't have a support from apple in my country lebanon to contact with

    I forget the answers of security questions and i don't have rescue email how can i reset security questions, especially that i don't have a support from apple in my country lebanon to contact with

    Alternatives for Help Resetting Security Questions and Rescue Mail
         1. Apple ID- All about Apple ID security questions.
         2. Rescue email address and how to reset Apple ID security questions
         3. Apple ID- Contacting Apple for help with Apple ID account security.
         4. Fill out and submit this form. Select the topic, Account Security.
         5.  Call Apple Customer Service: Contacting Apple for support in your
              country and ask to speak to Account Security.
    Note: If you have already forgotten your security questions, then you cannot
             set up a rescue email address in order to reset them. You must set up
             the rescue email address beforehand.
    How to Manage your Apple ID: Manage My Apple ID

  • How can I reset security questions. What is a rescue email.

    How can uI reset security questions. What is a rescue email.?

    Welcome to the Apple Community.
    Start here, and reset your password, you will receive an email with your new password, then go to manage your account > Password and Security and change your security questions.
    If that doesn't help you might try contacting Apple through iTunes Store Support

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