How can I change the iCloud associated with my iPhone when the email account no longer exists?

My mum had the iPhone that I'm now using for a couple of years, and the iCloud account attached to it uses an email address that was shut down by Virgin, so we can't access it any more to verify emails, etc.
Now that I'm using it, I want to assign it to my ID or even reset it, but the password my mum is certain she used won't be accepted. I looked around the community and tried to change her iCloud settings online to the old email address and then delete the iCloud on my iPhone using the new password for the new ID she now has, but it won't seem to accept any password.
Is there any way at all I can do this, or will I have to get a Genius appointment or something?
Thank you for any help you can give me!

Hi:
Log in and click on your user name, then look at the upper the right side of the page.
Click on the triangle to the left of the "More Resources" section.
This will drop down, and give you options.
Select User Settings.
This will now open a page, and in the light blue type on top, follow it along to Contact Information, click on that, and change your e-mail address to what you want, and hit the blue submit button on the bottom right side of the page.
Paul

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