How can I change the resolution of one monitor in a dual monitor set up?

I'm trying to help someone set up an extended desktop using two monitors connected to a mac mini. One monitor is at the maximum resolution, but the other is not, and thus feels enlarged or zoomed in. I know a higher resolution is possible because the monitor has a button menu that shows a higher resolution, but it seems to be disabled - as I cannot select the maximum.
Also can't seem to change it under the mac mini's display preferences.
Any suggestions? We would really appreciate it.

This model simultaneously supports 1920x1200 on an HDMI or a DVI display (using the included HDMI-to-DVI adapter) and2560x1600 on a Thunderbolt or Mini DisplayPort display
The HDMI connection does not support higher than 1920X1200
What resolutions are running now and on what connection and what is the grayed-out resolution?

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