How can i chat with a apple person?

i cant sync my ipod5 and i need to chat with somebody in apple and i used to use it and now its GONE! ??
can somebody tell me what to do to get in a chat

I previous told saad1346 the same in this discussion
https://discussions.apple.com/thread/4000162?tstart=0
but he did not believe me
Axeman1020 wrote:
saad1346
No chat.
Go here and fill in the info. You can have Apple Support call you:
http://www.apple.com/support/contact/

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    I previous told saad1346 the same in this discussion
    https://discussions.apple.com/thread/4000162?tstart=0
    but he did not believe me
    Axeman1020 wrote:
    saad1346
    No chat.
    Go here and fill in the info. You can have Apple Support call you:
    http://www.apple.com/support/contact/

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    Ok,
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