How can I chat with Apple?

I need help and need to speak to an Apple employee. They sent me an email with a number that I can use to "chat with somebody" It says theres somebody ready to chat 24/7 but I can't find any "chat" button anywhere. Did they remove it?

I previous told saad1346 the same in this discussion
https://discussions.apple.com/thread/4000162?tstart=0
but he did not believe me
Axeman1020 wrote:
saad1346
No chat.
Go here and fill in the info. You can have Apple Support call you:
http://www.apple.com/support/contact/

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