How can i chat with someone from adobe creative cloud?

I am a student & "rent" the adobe creative suite 6 from the cloud for $19.99 per month. I was told I could download a second copy of the programs I use on a second computer (my laptop). However, the download function doesn't work to do so. Any suggestions? Thanks.

You could start by telling us what happens when you try as well as the system you’re trying to install it on.

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