How can I confirm my order is not fraud when no one will answer the phone in the fraud department?

I received an e-mail asking me to verify my order with Verizon Fraud. I have called and been on hold for hours. I went into a Verizon store and they said that they could not help me. I cannot get in touch with anyone that can help me and I want to be sure that my order does not get cancelled. Is there someone I can please contact via e-mail, or fax, or anything that will assure that my order will be processed on time?

rmasteph977,
I am so sorry you were unable to get in contact with our fraud team. We want to make sure your order is not cancelled also. We can file a form to have out fraud team get in contact with you. Please private message me so we can get this form filed.
LindseyT_VZW
Follow us on Twitter @VZWSupport

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*& Report ZSPOOLTOPDF *
*& Converts spool request into PDF document and emails it to *
*& recipicant. *
*& Execution *
*& This program must be run as a background job in-order for the write *
*& commands to create a Spool request rather than be displayed on *
*& screen *
REPORT zspooltopdf.
PARAMETER: p_email1 LIKE somlreci1-receiver
 DEFAULT '[email protected]',
 p_sender LIKE somlreci1-receiver
 DEFAULT '[email protected]',
 p_delspl AS CHECKBOX.
*DATA DECLARATION
DATA: gd_recsize TYPE i.
* Spool IDs
TYPES: BEGIN OF t_tbtcp.
 INCLUDE STRUCTURE tbtcp.
TYPES: END OF t_tbtcp.
DATA: it_tbtcp TYPE STANDARD TABLE OF t_tbtcp INITIAL SIZE 0,
 wa_tbtcp TYPE t_tbtcp.
* Job Runtime Parameters
DATA: gd_eventid LIKE tbtcm-eventid,
 gd_eventparm LIKE tbtcm-eventparm,
 gd_external_program_active LIKE tbtcm-xpgactive,
 gd_jobcount LIKE tbtcm-jobcount,
 gd_jobname LIKE tbtcm-jobname,
 gd_stepcount LIKE tbtcm-stepcount,
 gd_error TYPE sy-subrc,
 gd_reciever TYPE sy-subrc.
DATA: w_recsize TYPE i.
DATA: gd_subject LIKE sodocchgi1-obj_descr,
 it_mess_bod LIKE solisti1 OCCURS 0 WITH HEADER LINE,
 it_mess_att LIKE solisti1 OCCURS 0 WITH HEADER LINE,
 gd_sender_type LIKE soextreci1-adr_typ,
 gd_attachment_desc TYPE so_obj_nam,
 gd_attachment_name TYPE so_obj_des.
* Spool to PDF conversions
DATA: gd_spool_nr LIKE tsp01-rqident,
 gd_destination LIKE rlgrap-filename,
 gd_bytecount LIKE tst01-dsize,
 gd_buffer TYPE string.
* Binary store for PDF
DATA: BEGIN OF it_pdf_output OCCURS 0.
 INCLUDE STRUCTURE tline.
DATA: END OF it_pdf_output.
CONSTANTS: c_dev LIKE sy-sysid VALUE 'DEV',
 c_no(1) TYPE c VALUE ' ',
 c_device(4) TYPE c VALUE 'LOCL'.
*START-OF-SELECTION.
START-OF-SELECTION.
* Write statement to represent report output. Spool request is created
* if write statement is executed in background. This could also be an
* ALV grid which would be converted to PDF without any extra effort
WRITE 'Hello World'.
new-page.
commit work.
new-page print off.
IF sy-batch EQ 'X'.
 PERFORM get_job_details.
 PERFORM obtain_spool_id.
*** Alternative way could be to submit another program and store spool
*** id into memory, will be stored in sy-spono.
*submit ZSPOOLTOPDF2
* to sap-spool
* spool parameters %_print
* archive parameters %_print
* without spool dynpro
* and return.
* Get spool id from program called above
* IMPORT w_spool_nr FROM MEMORY ID 'SPOOLTOPDF'.
 PERFORM convert_spool_to_pdf.
 PERFORM process_email.
 if p_delspl EQ 'X'.
 PERFORM delete_spool.
 endif.
 IF sy-sysid = c_dev.
 wait up to 5 seconds.
 SUBMIT rsconn01 WITH mode = 'INT'
 WITH output = 'X'
 AND RETURN.
 ENDIF.
ELSE.
 SKIP.
 WRITE:/ 'Program must be executed in background in-order for spool',
 'request to be created.'.
ENDIF.
* FORM obtain_spool_id *
FORM obtain_spool_id.
CHECK NOT ( gd_jobname IS INITIAL ).
CHECK NOT ( gd_jobcount IS INITIAL ).
SELECT * FROM tbtcp
 INTO TABLE it_tbtcp
 WHERE jobname = gd_jobname
 AND jobcount = gd_jobcount
 AND stepcount = gd_stepcount
 AND listident <> '0000000000'
 ORDER BY jobname
 jobcount
 stepcount.
READ TABLE it_tbtcp INTO wa_tbtcp INDEX 1.
IF sy-subrc = 0.
 message s004(zdd) with gd_spool_nr.
 gd_spool_nr = wa_tbtcp-listident.
 MESSAGE s004(zdd) WITH gd_spool_nr.
ELSE.
 MESSAGE s005(zdd).
ENDIF.
ENDFORM.
* FORM get_job_details *
FORM get_job_details.
* Get current job details
CALL FUNCTION 'GET_JOB_RUNTIME_INFO'
 IMPORTING
 eventid = gd_eventid
 eventparm = gd_eventparm
 external_program_active = gd_external_program_active
 jobcount = gd_jobcount
 jobname = gd_jobname
 stepcount = gd_stepcount
 EXCEPTIONS
 no_runtime_info = 1
 OTHERS = 2.
ENDFORM.
* FORM convert_spool_to_pdf *
FORM convert_spool_to_pdf.
CALL FUNCTION 'CONVERT_ABAPSPOOLJOB_2_PDF'
 EXPORTING
 src_spoolid = gd_spool_nr
 no_dialog = c_no
 dst_device = c_device
 IMPORTING
 pdf_bytecount = gd_bytecount
 TABLES
 pdf = it_pdf_output
 EXCEPTIONS
 err_no_abap_spooljob = 1
 err_no_spooljob = 2
 err_no_permission = 3
 err_conv_not_possible = 4
 err_bad_destdevice = 5
 user_cancelled = 6
 err_spoolerror = 7
 err_temseerror = 8
 err_btcjob_open_failed = 9
 err_btcjob_submit_failed = 10
 err_btcjob_close_failed = 11
 OTHERS = 12.
CHECK sy-subrc = 0.
* Transfer the 132-long strings to 255-long strings
LOOP AT it_pdf_output.
 TRANSLATE it_pdf_output USING ' ~'.
 CONCATENATE gd_buffer it_pdf_output INTO gd_buffer.
ENDLOOP.
TRANSLATE gd_buffer USING '~ '.
DO.
 it_mess_att = gd_buffer.
 APPEND it_mess_att.
 SHIFT gd_buffer LEFT BY 255 PLACES.
 IF gd_buffer IS INITIAL.
 EXIT.
 ENDIF.
ENDDO.
ENDFORM.
* FORM process_email *
FORM process_email.
DESCRIBE TABLE it_mess_att LINES gd_recsize.
CHECK gd_recsize > 0.
PERFORM send_email USING p_email1.
* perform send_email using p_email2.
ENDFORM.
* FORM send_email *
* --> p_email *
FORM send_email USING p_email.
CHECK NOT ( p_email IS INITIAL ).
REFRESH it_mess_bod.
* Default subject matter
gd_subject = 'Subject'.
gd_attachment_desc = 'Attachname'.
* CONCATENATE 'attach_name' ' ' INTO gd_attachment_name.
it_mess_bod = 'Message Body text, line 1'.
APPEND it_mess_bod.
it_mess_bod = 'Message Body text, line 2...'.
APPEND it_mess_bod.
* If no sender specified - default blank
IF p_sender EQ space.
 gd_sender_type = space.
ELSE.
 gd_sender_type = 'INT'.
ENDIF.
* Send file by email as .xls speadsheet
PERFORM send_file_as_email_attachment
 tables it_mess_bod
 it_mess_att
 using p_email
 'Example .xls documnet attachment'
 'PDF'
 gd_attachment_name
 gd_attachment_desc
 p_sender
 gd_sender_type
 changing gd_error
 gd_reciever.
ENDFORM.
* FORM delete_spool *
FORM delete_spool.
DATA: ld_spool_nr TYPE tsp01_sp0r-rqid_char.
ld_spool_nr = gd_spool_nr.
CHECK p_delspl <> c_no.
CALL FUNCTION 'RSPO_R_RDELETE_SPOOLREQ'
 EXPORTING
 spoolid = ld_spool_nr.
ENDFORM.
*& Form SEND_FILE_AS_EMAIL_ATTACHMENT
* Send email
FORM send_file_as_email_attachment tables it_message
 it_attach
 using p_email
 p_mtitle
 p_format
 p_filename
 p_attdescription
 p_sender_address
 p_sender_addres_type
 changing p_error
 p_reciever.
DATA: ld_error TYPE sy-subrc,
 ld_reciever TYPE sy-subrc,
 ld_mtitle LIKE sodocchgi1-obj_descr,
 ld_email LIKE somlreci1-receiver,
 ld_format TYPE so_obj_tp ,
 ld_attdescription TYPE so_obj_nam ,
 ld_attfilename TYPE so_obj_des ,
 ld_sender_address LIKE soextreci1-receiver,
 ld_sender_address_type LIKE soextreci1-adr_typ,
 ld_receiver LIKE sy-subrc.
data: t_packing_list like sopcklsti1 occurs 0 with header line,
 t_contents like solisti1 occurs 0 with header line,
 t_receivers like somlreci1 occurs 0 with header line,
 t_attachment like solisti1 occurs 0 with header line,
 t_object_header like solisti1 occurs 0 with header line,
 w_cnt type i,
 w_sent_all(1) type c,
 w_doc_data like sodocchgi1.
ld_email = p_email.
ld_mtitle = p_mtitle.
ld_format = p_format.
ld_attdescription = p_attdescription.
ld_attfilename = p_filename.
ld_sender_address = p_sender_address.
ld_sender_address_type = p_sender_addres_type.
* Fill the document data.
w_doc_data-doc_size = 1.
* Populate the subject/generic message attributes
w_doc_data-obj_langu = sy-langu.
w_doc_data-obj_name = 'SAPRPT'.
w_doc_data-obj_descr = ld_mtitle .
w_doc_data-sensitivty = 'F'.
* Fill the document data and get size of attachment
CLEAR w_doc_data.
READ TABLE it_attach INDEX w_cnt.
w_doc_data-doc_size =
 ( w_cnt - 1 ) * 255 + STRLEN( it_attach ).
w_doc_data-obj_langu = sy-langu.
w_doc_data-obj_name = 'SAPRPT'.
w_doc_data-obj_descr = ld_mtitle.
w_doc_data-sensitivty = 'F'.
CLEAR t_attachment.
REFRESH t_attachment.
t_attachment[] = it_attach[].
* Describe the body of the message
CLEAR t_packing_list.
REFRESH t_packing_list.
t_packing_list-transf_bin = space.
t_packing_list-head_start = 1.
t_packing_list-head_num = 0.
t_packing_list-body_start = 1.
DESCRIBE TABLE it_message LINES t_packing_list-body_num.
t_packing_list-doc_type = 'RAW'.
APPEND t_packing_list.
* Create attachment notification
t_packing_list-transf_bin = 'X'.
t_packing_list-head_start = 1.
t_packing_list-head_num = 1.
t_packing_list-body_start = 1.
DESCRIBE TABLE t_attachment LINES t_packing_list-body_num.
t_packing_list-doc_type = ld_format.
t_packing_list-obj_descr = ld_attdescription.
t_packing_list-obj_name = ld_attfilename.
t_packing_list-doc_size = t_packing_list-body_num * 255.
APPEND t_packing_list.
* Add the recipients email address
CLEAR t_receivers.
REFRESH t_receivers.
t_receivers-receiver = ld_email.
t_receivers-rec_type = 'U'.
t_receivers-com_type = 'INT'.
t_receivers-notif_del = 'X'.
t_receivers-notif_ndel = 'X'.
APPEND t_receivers.
CALL FUNCTION 'SO_DOCUMENT_SEND_API1'
 EXPORTING
 document_data = w_doc_data
 put_in_outbox = 'X'
 sender_address = ld_sender_address
 sender_address_type = ld_sender_address_type
 commit_work = 'X'
 IMPORTING
 sent_to_all = w_sent_all
 TABLES
 packing_list = t_packing_list
 contents_bin = t_attachment
 contents_txt = it_message
 receivers = t_receivers
 EXCEPTIONS
 too_many_receivers = 1
 document_not_sent = 2
 document_type_not_exist = 3
 operation_no_authorization = 4
 parameter_error = 5
 x_error = 6
 enqueue_error = 7
 OTHERS = 8.
* Populate zerror return code
ld_error = sy-subrc.
* Populate zreceiver return code
LOOP AT t_receivers.
 ld_receiver = t_receivers-retrn_code.
ENDLOOP.
ENDFORM.
Girish

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