How can I contact Adobe support to get help with deactivating my cs4 license on a computer that I cannot access anymore?

My mac laptop recently went kaput. So I got a new one and I restored my most recent time machine backup to it. The restore went well, but I am not unable to open my cs4 programs.
When I try, I get a message that says "Licensing for this product has stopped working..." and it gives an error code 150:30
I have tried looking for solutions myself, but nothing that I have seen on the forums has been able to resolve the issue. As far as I can tell, I think that I have to reinstall my master collection and reactivate it, however, in order to do that, I think that I will need to deactivate my old version, that is installed on my dead laptop.
So, I need help with a couple things.
1. I need to get in touch with adobe support in order to get my license deactivated. But the new adobe support system just basically sends me to the forums without providing any way to get in touch with an actually adobe support person directly.
2. I think that I will need a link to download my install media because my original media came on a series of disks, but my new laptop does not have a disk drive.
Thanks in advance for your help.
Cheers,
James

Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html
OLDER previous versions http://www.adobe.com/downloads/other-downloads.html

Similar Messages

  • How can I contact adobe tech support?

    how can I contact adobe tech support directly?

    It beats the **** outta me.  I have been trying to find that out for days.
    The customer support page keeps leading you back to the forum saying there are agents here that you can talk to about your problems.
    I have posted a question and have yet to receive an answer. 

  • How can I contact customers support by phone?

    My brushes are completely screwed up and I believe my download of PHotoshop is corrupted or something.  I am an annual creative could member.  How can I contact technical support to find out what to do?  I have searched high and low for a phone number or a way to submit a technical ticket but there is only a maze of unanswered questions and contact support "fake-outs" on every page.
    Can someone help me with this?  I am now paying $50 a month for nothing until this is fixed.  All changes to pictures in my photoshop program have weird boxes and rectangles of weird colors and patterns.  I have attempted to figure out what is going on and can only assume something is wrong with the program itself.  I have returned everything to the default settings and it is still happening.  I don't have time to comb through thousands and thousands of forum posts to fix something I am not responsible for. 
    How these big companies can get away with raking in money for services and having no phone number listed for emergencies is beyond me.  This is how most "scam artists" operate.  How can Adobe do this to its members?
    Can someone tell me how to contact tech support where I can speak to a person?

    you're more likely to get help via the forums for that issue.
    first, reset your preferences by holding down shift-ctrl-alt (win) or shift-cmd-alt (mac) while starting ps.  you'll see a confirmation dialog if done correctly.
    if that fails and you want to reinstall, uninstall and clean first per - Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
    and finally, the ps forum is likely to have more helpful suggestions.
    <moved from cc forum - kglad>

  • How can I contact a human to get a statement of some kind to get a reimbursement from my company?

    How can I contact a human to get a statement of some kind to get a reimbursement from my company?

    Hi Tina,
    You can get the invoices for your order by logging in to www.adobe.com using your adobe id and password and going to 'My orders' option.
    Thanks!

  • HT3552 How can i contact itunes support to complete my transaction?

    How can I contact itunes support to complete my billing transaction?

    You can contact iTunes support here : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

  • HT5312 hi  I forgot the answer of security question and my account locked .. how can i contact apple support by email ?

    hi  I forgot the answer of security question and my account locked .. how can i contact apple support by email ?

    Hi Ahmed,
    You can contact iTunes Support by email here:
    https://ssl.apple.com/emea/support/itunes/contact.html
    Cheers,
    GB

  • How can I download and read a SWF file on IPad 2? The message returned is that Safari cannot download that file

    How can I download and read a SWF file on IPad 2? The message returned is that Safari cannot download that file

    SWF files are flash files, which are not supported on the iPad : http://www.apple.com/hotnews/thoughts-on-flash/
    If you want to play the file then the iSwifter or Skyfire browser apps might work (they don't work on all flash sites) but you won't be able to download it

  • How can I contact Adobe concerning unresponsive support personnel and poor support?

    I have Cloud and am having problems with several components. I have contacted support starting Sept 24, following up with several updates to the ticket and spent another 2+ hours yesterday only to be told I would be contacted by the supervisor and engineers today. Of course there was no return cal. There was no return call as promissed on the 24th either. How can I contact someone to get these problems resolved? Help and support is neither help or support. Total time spent to date on these problems with no resolution; 7+.

    If clicking on the link http://forums.adobe.com/community/photoshop/general is not working copy it and try pasting it into a new browser tab or window. This is what you should see:

  • I would like to cancel my subscription. How can I contact customer support? (I have already read the policy and tried to use all related links but it seems I can't do anything since it was automatically renewed)

    I need to contact Adobe in order to cancel my renewed membership. Membership was renewed on Nov the 6th. According to Adobe's policy I can get full refund within a month (which I guess counts since date of renewal). BUT I CAN'T CONTACT CUSTOMER SUPPORT!!! Moreover the monthly cost of renewed subscription is $42 plus taxes, while last year it was $30 plus taxes. Meanwhile on Adobe's webpage there is an offer going on for a monthly $30 plus taxes for new subscriptions!!!

    HI There,
    We are sorry for the inconvenience that is has caused to you.
    Kindly contact us via: Contact Customer Care
    Please revert if you are unable to contact us using the above link.
    Thanks,
    Atul Saini

  • How can i contact useless iTunes to get back previous purchases that they won 't give me back because somebody accessed my account and downloaded some product without my permission. I have sent severeal emails rung apple but nobody will return my emails.

    how can i contact itunes to get back my previous products i have purchased. I have emailed them several times but they won 't return my emails.

    iTunes support is online only. E-mail them again.  Realize they may not necessarily respond immediately.
    Of course if you had your purchases backed up on a hard drive you wouldn't need to contact them at all and they could be back on your computer in a matter of minutes.

  • HOW DO I CONTACT ADOBE SUPPORT???

    Hello, I have two really urgent issues with my CS 5.5:
    InDesign keeps crashing PLUS I cannot download my CS5.5 order from my account page.
    It used to be possible to contact Adobe support directly and open a support case, where has this option gone?
    Thanks.
    Karl

    Good luck with contacting Adobe. I am trying also and just get into an endless loop of frustration and increasing rage. Adobe appears to have walled itself off and left the voluntary community to solve our (actually Adobe's) problems. Deja vu from the old days of trying to deal with Quark and look what happened to them...

  • How can I contact adobe? Elements will not open and it tells me to contact adobe, but I can find no successful way to do so

    I cannot open elements.  I get a message to restart my computer and if this doesn't work to contact adobe.  Numerous restarts have not worked and I have been trying for 3 days to reach Adobe with no luck.  I cannot get through online and when calling the customer support phone number, I spent 2 1/2 hours listening to music on hold and gave up without ever hearing a human voice.  This is ridiculous!  Can anyone help?  I really need to be able to use the software.

    This is the photoshop elements forum and PSE is not part of the cloud. I would suggest that for Muse you should ask in the Muse forums:
    Help with using Adobe Muse CC

  • How can I contact Adobe?

    I have tried several times to get an answer to a question. I have an invasive pop up which claims to be from Creative cloud. Since i have not downloaded or updated anything i want to know if it is genuine before entering a password.
    I now have four identical 'standard' emails with no answer and giving me no way to reply to the emails. The email claims there is no telephone number to contact me on in my profile but my number is listed there.
    The email tells me to call an 800 number but since i am outside the usa , i cannot connect to this number.
    The email tells me to go online and look for the support ticket but the ticket is not there so i cant progress it.
    I originally send a mail to the phishing@ email address since i was worried this was what was happening. With no other way to respond, i send three further emails to the same address,  one after each of the first three responses. I clearly advised that I have no way to contact support and provided a contact telephone number. I also requested a 001 US number so I could call Adobe.  In each case, i simply got a standard email back without an answer and the same options to cantact adobe which do not work.
    I now have an email telling me that my issue is resolved. This is a fantastic way to resolve issues. 1. ignore what your customer asks, 2. make it impossible for them to contact you. 3. dismiss their problem when they fail to overcome contact difficulties.
    With no way to contact Adobe , it seems I may have to send an actual registered letter. Its the 21st century but I am reduced to this. At least i can guarantee that Adobe cannot claim they did not receive my contact as I will have the receipt.
    i also tried 4 times to use your chat service and was cut off mysteriously three times. On the final occassion, i was advised I should create a brand new Adobe account and start again. Not very helpful.
    Is Adobe customer service really uncontactable?

    Hi Mikerignall ,
    Welcome to Adobe Forums .
    You can contact Adobe Customer Support via a link mentioned below-
    http://www.adobe.com/support/download-install/supportinfo/
    Let us know if that helps!
    Thanks
    Garima

  • HT5312 My appleID was stolen, how can i contact apple support in Moldova ?

    Please help me or provide some info how can i recover my apple id after the theif changed the resque email and changed the acc info!!!
    How can i get it back ? I live in Moldova, we don't have any apple stores, just resellers, and no apple phone support either.
    Please HELP.

    To Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • How Can Users Contact Forum Support?

    While browsing through the site, I found this post: Welcome to Verizon Community Forums
    While most of the links provided work, there is a link for "Forums Technical Support" that leads to a 404 error page. Is there a correct link for Forum Support?
    The only real issue I seem to have with the forum is when it won't allow me to log in, and I've only ever had that happen twice. Both times I had several other people try from different networks with different logins, and no one was able to login. This makes it impossible to post in the forums, even to report that there is an issue.
    It would be nice to have a way to contact Forum Support to let them know when there is an issue with logging in. Also, maybe a thread somewhere that only Admins/Mods have access to edit that lets forum users know when there is an issue. (This would put my mind at ease. No need to contact support to let them know  that there is an issue if they are already aware of it.)
    So, the short version:
    1. Forum Support link is broken.
    2. Forum Status thread would be helpful.
    Just my thoughts, feel free to use, not use, add to, or consider indefinitely.
    If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
    "All knowledge is worth having."

    dslr595148 wrote:
    While I do not know the answer to your question, I can tell what I figured out.
    That link was to point to http://forums.verizon.com/t5/Terms-of-Service-and-User/Verizon-Community-Terms-of-Service/td-p/2
    ^^
    Not sure what link you are referring to. Out of curiosity I pulled up the page source, and the link I'm talking about directs to: http://forums.verizon.com/t5/Terms-of-Service-and-User/Welcome-to-Verizon-Community-Forums/board?boa...
    This appears that the link is supposed to go to the Forum Feedback and Suggestions board, which I already knew about. (Obviously, since this post is on that board.) So it looks like the link just needs to be updated.
    Unfortunately, I was hoping for an alternate route to support and/or a status post.
    If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
    "All knowledge is worth having."

Maybe you are looking for

  • Syndication Search Using Remote System

    Is there a way to use the Key Mapping's remote system as part of the search criteria for syndication? I am not referring to the map property that allows you to suppress records that do not have a remote key. For example, only send records when "remot

  • Problem with Footnotes

    Hello to everyone! I am having a problem using footnotes in InDesign. I place a word file (62 pages) in a text box, which containes footnotes. The problem is that in InDesign the footnotes start from number 2 (it should start from number 1 as in the

  • More Ram in Qosmio X300 W

    Hello Howe can i insert more Ram in Qosmio x300 W, i am running Vista Ultimate 64 bits so i would like to have 8 GB Ram. But i cant find out that it is posible where the extra 4 GB Ram should be. Frank

  • Where'd the channel strip go?

    i've lost the channel strip, tool box, etc somehow, and can't get it back. can anyone help?

  • Nokia bluetooth headset 207

    During charging, indicator is blinking instead of steady light? What is wrong? Charger is correct version.