How can I deactivate a product from a computer that is dead?

Hello,
I am trying to install my Design Suite Premium onto a new computer.  The only problem is that the 2 computers I installed it on are dead.  I cannot even turn them on - one is a hard drive problem, the other was a 12 year old computer that will not turn on. Can you please help?  Thanks,

You need to contact Adobe Support thru chat and ask them to reset your activations.
For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

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