How can I deactivate Acrobat Pro on crashed machine?

Hi,
My PC had a malfunction with Windows that resulted in me having to completely reinstall Windows 7.  Now I need to reinstall Acrobat Pro X but can't deactivate it as I had to reformat my drive.
Please can someone advise what to do?
Regards,
Duncan

Hi Duncan,
Please contact Adobe support,use the link with below:
http://www.adobe.com/support/contact/
They will help you with the activation.
Regards,

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    0   libobjc.A.dylib                         0x034164a4 objc_msgSend + 20
    1   com.apple.Foundation                    0x0360ad30 -[NSObject(NSDelayedPerforming) performSelector:withObject:afterDelay:inModes:] + 305
    2   com.apple.imageKit                      0x0d352691 -[IKDeviceBrowserHandler deviceBrowser:requestsDeselectDevice:] + 77
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    30  com.adobe.Acrobat.framework             0x0007195f RunAcrobat + 307
    31  com.adobe.Acrobat.Pro                   0x00064ed5 main + 91
    32  com.adobe.Acrobat.Pro                   0x00064e71 start + 53
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    2   libsystem_pthread.dylib                 0x05600bd9 pthread_cond_wait$UNIX2003 + 71
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    8   libsystem_pthread.dylib                 0x055fc485 _pthread_start + 130
    9   libsystem_pthread.dylib                 0x05601cf2 thread_start + 34
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    0   libsystem_kernel.dylib                  0x055057ca __psynch_cvwait + 10
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    2   libsystem_pthread.dylib                 0x05600bd9 pthread_cond_wait$UNIX2003 + 71
    3   com.adobe.AGM                           0x03c1bf67 0x3c10000 + 48999
    4   com.adobe.AGM                           0x03c1bea6 0x3c10000 + 48806
    5   com.adobe.AGM                           0x03c1be44 0x3c10000 + 48708
    6   com.adobe.AGM                           0x03c1bae4 0x3c10000 + 47844
    7   libsystem_pthread.dylib                 0x055fc5fb _pthread_body + 144
    8   libsystem_pthread.dylib                 0x055fc485 _pthread_start + 130
    9   libsystem_pthread.dylib                 0x05601cf2 thread_start + 34
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    5   com.adobe.AGM                           0x03c1be44 0x3c10000 + 48708
    6   com.adobe.AGM                           0x03c1bae4 0x3c10000 + 47844
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    8   libsystem_pthread.dylib                 0x055fc485 _pthread_start + 130
    9   libsystem_pthread.dylib                 0x05601cf2 thread_start + 34
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    3   com.apple.CoreFoundation                0x04626541 __CFRunLoopRun + 1393
    4   com.apple.CoreFoundation                0x04625d5a CFRunLoopRunSpecific + 394
    5   com.apple.CoreFoundation                0x04625bbb CFRunLoopRunInMode + 123
    6   com.apple.AppKit                        0x0237ef18 _NSEventThread + 283
    7   libsystem_pthread.dylib                 0x055fc5fb _pthread_body + 144
    8   libsystem_pthread.dylib                 0x055fc485 _pthread_start + 130
    9   libsystem_pthread.dylib                 0x05601cf2 thread_start + 34
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    0   libsystem_kernel.dylib                  0x05506976 kevent + 10
    1   com.adobe.Acrobat.framework             0x0147ecd1 0x6a000 + 21056721
    2   com.adobe.Acrobat.framework             0x013ddd6f 0x6a000 + 20397423
    3   com.adobe.Acrobat.framework             0x013da7e5 0x6a000 + 20383717
    4   libsystem_pthread.dylib                 0x055fc5fb _pthread_body + 144
    5   libsystem_pthread.dylib                 0x055fc485 _pthread_start + 130
    6   libsystem_pthread.dylib                 0x05601cf2 thread_start + 34
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    2   libsystem_pthread.dylib                 0x05600bd9 pthread_cond_wait$UNIX2003 + 71
    3   com.apple.CoreVideo                     0x091fe540 CVDisplayLink::runIOThread() + 936
    4   com.apple.CoreVideo                     0x091fe180 startIOThread(void*) + 159
    5   libsystem_pthread.dylib                 0x055fc5fb _pthread_body + 144
    6   libsystem_pthread.dylib                 0x055fc485 _pthread_start + 130
    7   libsystem_pthread.dylib                 0x05601cf2 thread_start + 34
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    0   libsystem_kernel.dylib                  0x05506046 __workq_kernreturn + 10
    1   libsystem_pthread.dylib                 0x055fddcf _pthread_wqthread + 372
    2   libsystem_pthread.dylib                 0x05601cce start_wqthread + 30
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       0x64000 -    0x64fff +com.adobe.Acrobat.Pro (11.0.06 - 11.0.06) <9B19B497-B399-3889-9550-EE2FAAD48322> /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat
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    0x21ae000 -  0x2dc9ff3  com.apple.AppKit (6.9 - 1265) <AE258D94-0272-394F-BBB7-9B5C165A4A78> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
    0x3357000 -  0x33a8ff1  libstdc++.6.dylib (60) <354F284B-2343-3810-9CA2-E28038824F6E> /usr/lib/libstdc++.6.dylib
    0x3409000 -  0x340afff  libSystem.B.dylib (1197.1.1) <C58F0CC9-C1FD-3024-9358-D3359A6BBCAD> /usr/lib/libSystem.B.dylib
    0x3412000 -  0x35ba4af  libobjc.A.dylib (551.1) <31CBE178-E972-30D1-ADC6-4B8345CAE326> /usr/lib/libobjc.A.dylib
    0x35d8000 -  0x3903ff6  com.apple.Foundation (6.9 - 1056) <C8AE9C03-3460-354A-A8B6-EF4955BE600D> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
    0x3a9c000 -  0x3aaaff7  libz.1.dylib (53) <858B4D9F-D87E-3D81-B07A-DF9632BD185F> /usr/lib/libz.1.dylib
    0x3ab1000 -  0x3c03fe7 +com.adobe.ACE (AdobeACE 2.20.02.1 - 2.20.02.1) <711209D4-FBA8-37AE-9B21-E7F7EAE52A36> /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE
    0x3c10000 -  0x41e5ff7 +com.adobe.AGM (AdobeAGM 4.28.134.1 - 4.28.134.1) <4EE50823-6517-3CEE-8154-05D8AE487BE8> /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM
    0x4250000 -  0x426eff3 +com.adobe.BIB (AdobeBIB 1.2.03.1 - 1.2.03.1) <21A36908-3031-35AF-A74B-ECC65BEAEC9F> /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB
    0x4274000 -  0x4571ffb +com.adobe.CoolType (AdobeCoolType 5.11.135.1 - 5.11.135.1) <36BDB79D-825C-3144-88D5-D9A26F756621> /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType
    0x45a3000 -  0x45a3fff  com.apple.ApplicationServices (48 - 48) <7967F6FA-2984-3CC3-AD9A-7B9AEC562A2A> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
    0x45ac000 -  0x45acfff  com.apple.Carbon (154 - 157) <6E680560-FD53-3C00-BDF7-7AFA28747DC8> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
    0x45b0000 -  0x47b2ff7  com.apple.CoreFoundation (6.9 - 855.11) <50F70E07-043A-3A2F-87EF-A36BA6C5C9D9> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
    0x48ee000 -  0x48eefff  com.apple.CoreServices (59 - 59) <06747539-5035-3307-8645-9BC4E7F89023> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
    0x48f8000 -  0x496dffb  com.apple.framework.IOKit (2.0.1 - 907.1.13) <86D72735-9DFB-35C8-83F7-CE0DCF17D354> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
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    0x4c00000 -  0x4c55ff7  com.apple.QuickLookFramework (5.0 - 622.3) <3C6ADC02-2C67-361B-B042-47DDCC0EDA5F> /System/Library/Frameworks/QuickLook.framework/Versions/A/QuickLook
    0x4c88000 -  0x4ef5ff6  com.apple.security (7.0 - 55471) <5FCF76B2-92C6-3404-87D3-91B3F6E203AA> /System/Library/Frameworks/Security.framework/Versions/A/Security
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    0x1210a000 - 0x12142ff7  com.apple.MediaKit (15 - 709) <82E0F8C0-313C-379C-9994-4D21587D0C0C> /System/Library/PrivateFrameworks/MediaKit.framework/Versions/A/MediaKit
    0x12152000 - 0x12154ff2  com.apple.EFILogin (2.0 - 2) <BC558029-74C0-3A69-B376-8F4CBF8C338F> /System/Library/PrivateFrameworks/EFILogin.framework/Versions/A/EFILogin
    0x1215b000 - 0x1215effb  libutil.dylib (34) <B496031E-E763-3DEB-84D2-85C0F3DF2012> /usr/lib/libutil.dylib
    0x12164000 - 0x1216aff7  com.apple.AOSNotification (1.7.0 - 760.3) <63F7E7F8-6FA3-38D3-9907-CDF360CA9354> /System/Library/PrivateFrameworks/AOSNotification.framework/Versions/A/AOSNotification
    0x12174000 - 0x121acfff  com.apple.LDAPFramework (2.4.28 - 194.5) <0C42A932-15E8-3CD1-AC35-1DF7D41B25A2> /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP
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    0x121d0000 - 0x122b3ff7  libcrypto.0.9.8.dylib (50) <B367D3A3-FC1F-326C-92EC-CAD81666524D> /usr/lib/libcrypto.0.9.8.dylib
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    0x1340b000 - 0x1340effa  libCGXType.A.dylib (599.7) <2738FF52-4B47-31AD-B7E5-412F6AFACC2A> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGXType.A.dylib
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    Hello, and thank you very much for the reply!
    I just tried with the HP Scan app and I managed to use some kind of "Adobe Mac PDF Plug-in" in order to convert everything. I had no crash... Here's a video of what I did once every pages were scan :
    Also, I retried scanning with Acrobat and I had an other crash...
    Yesterday, after posting here, I uninstalled my drivers and HP softwares, and tested with Apple's App Store automatic updates... I also reinstalled HP own drivers and softwares... Anyway... Nothing seems to make this work...
    I guess using HP Scan and the "Adobe Mac PDF Plug-in" would be a good workflow. I can easily bring scan documents to PDF/A, but I can't apply OCR. I have to apply OCR once I'm in Acrobat.
    However, this workflow is broken, because HP Scan doesn't seem to understand that us, French-Canadian, use Letter format by default, not this unknown A4 format... ... And I don't know how to change to format, neither the default format... The result is that all my scanned documents with HP Scan have A4 sizes...
    I guess I'll have to call HP support or sumbit a ticket somewhere for this particular issue...
    Also, maybe I should try plugging my printer directly into my Airport Extreme USB port, but I'll have to use Apple-certified manager (drivers? I don't really understand) instead of the one on HP website... Maybe Acrobat wouldn't crash with my printer plugged that way... ... This is complicated...

  • How can i deactivate acrobat on a computer (Mac) that I have wiped clean ?

    I have bought a new mac with more memory yesterday. I have adobe acrobat pro installed on my old mac which I bough about 8 months ago. I have wiped my old mac clean now and when I try to use acrobat pro on my new mac with the same serial number , I get a message stating I should deactivate acrobat on the old mac. How can I do this if it  wiped clean. can anyone help please? Andy

    Hi Andyrev,
    Please go through the link below and check.
    http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
    Regards,
    Anand

  • How can I use Acrobat Pro XI upgrade when I have a previous version on a different computer?

    I just bought an upgreade of Acrobat Pro XI and installed it on my laptop. I own Pro X on my  desktop but when I try to open XI it asks for a serial number of a for a previous version on the laptop. The previous version is on a desktop. What can I do?
    Thanks.
    Garrett65

    You just need to enter the Serial number of the Acrobat X to authenticate the upgrade.
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    http://helpx.adobe.com/creative-suite/kb/troubleshoot-installation-cs5-cs5-5.html

  • How can I download Acrobat Pro?  Not listed in CC App Manager.

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    Yes, that is correct. Several of the CC apps aren't supported on Vista; unfortunately the installer just hides them rather than giving a clearer indication of the problem.

  • How can I have Acrobat Pro v8 and v7 installed but have v7 as default?

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    Gosh wish I could proof read what I write and can catch mistakes.
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  • How can I refund Acrobat Pro XI Upgrade?

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    Hi LillianFeng,
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  • How can I update Acrobat Pro 9.0.0?

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    Hi mgfa,
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  • How can I force Acrobat Pro XI to install updates automatically?

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    See Windows Updates
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  • How to download adobe acrobat pro

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    Hi Dustin ,
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  • How can I deactivate when Acrobat Pro XI wont load?

    I installed a purchased upgrade of Acrobat Pro XI on this computer but all I now get is a screen headed 'Sign in Required' inviting me to register my trial version but providing no links to do so.
    Much of Acrobat XI Pro did not work.properly but Adobe tells me I don't have sufficient memory despite the required 1GB being installed.
    An unsatisfactory product from a company now difficult to contact by email that hides behind an unhelpful 'Help' desk in India staffed by non-proficient English speakers incapable of providing any answers not on their crib sheets.
    I am directed here to get a user to do Adobe's work.
    What follows indicates Adoobe sens emails from non.valid addresses.
    Mail System Error - Returned Mail
    From: Mail Administrator <[email protected]>   |   Date: 25/09/2013 3:47 PM  |  Email  
    To: John Face<[email protected]>   View message details  
    Attachments: Part_0 (350b) (350b)  
            This Message was undeliverable due to the following reason:
    Each of the following recipients was rejected by a remote mail server.
    The reasons given by the server are included to help you determine why
    each recipient was rejected.
    Recipient: <[email protected]>
    Reason: No such user - psmtp
    Please reply to <[email protected]>
    if you feel this message to be in error.
    Causes nothing but problems.
    Just posted on your forums
    3:39 PM 25/09/2013
    http://forums.adobe.com/post!input.jspa?containerType=14&container=4714
    How can I deactivate when Acrobat Pro XI wont load?
    I installed a purchased upgrade of Acrobat Pro XI on this computer but all I now get is a screen headed 'Sign in Required' inviting me to register my trial version but providing no links to do so.
    Much of Acrobat XI Pro did not work.properly but Adobe tells me I don't have sufficient memory despite the required 1GB being installed.
    An unsatisfactory product from a company now difficult to contact by email that hides behind an unhelpful 'Help' desk in India staffed by non-proficient English speakers incapable of providing any answers not on their crib sheets.
    I am directed here to get a user to do Adobe's work.
    http://forums.adobe.com/thread/1303366
    From: Adobe <[email protected]>
    To: [email protected];
    Subject: Reuse content making tedious work easier
    Stop retyping and start reusing.
    See how
    >>http://www.adobe.com/au/campaigns/acrobat-xi-content-reuse.html?trackingid=KIKZR
    Read online
    >>http://click.mail.adobesystems.com/?qs=1fdac03698836d3f227a6f8e4faefabc020ad712061d8f58583 a1aeff2e2ddc999d80757db497536
    --=----=----=----=----=----=----=----=----=----=----=----=----=----=--
    Adobe(R) Adrobat(R) XI
    --=----=----=----=----=----=----=----=----=----=----=----=----=----=--
    Stop retyping and start reusing. Acrobat XI puts an end to the
    busywork when it comes to repurposing PDF file content.
    See how
    >>http://www.adobe.com/au/campaigns/acrobat-xi-content-reuse.html?trackingid=KIKZS
    It?s a breeze to reuse what you need from PDF files with Acrobat XI.
    When you need to grab important content from inside a PDF or reuse the
    whole thing, Adobe(R) Acrobat(R) XI software makes it easy to convert
    PDF documents to Microsoft Word, Excel, and PowerPoint?with no
    retyping and minimal reformatting.
    As simply as saving a file, you can get just what you need and get
    back to more important work.
    See how >>
    >>http://www.adobe.com/au/campaigns/acrobat-xi-content-reuse.html?trackingid=KIKZT
    PC magazine Editor's choice 2012
    --=----=----=----=----=----=----=----=----=----=----=----=----=----=--
    #Acrobat
    >>http://twitter.com/search?q=%23acrobat
    --=----=----=----=----=----=----=----=----=----=----=----=----=----=--
    PCmag.com Editors' Choice logo is a trademark of Ziff Davis, Inc.
    Used under license.
    Adobe, the Adobe logo, the Adobe PDF logo, and Acrobat are either
    registered trademarks or trademarks of Adobe Systems Incorporated in
    the United States and/or other countries. All other trademarks are the
    property of their respective owners.
    (C) 2013 Adobe Systems Incorporated. All rights reserved.
    This is an advertising message from Adobe Systems Pty Ltd, its
    affiliates and agents ("Adobe"), Tower 2, Level 27, 201 Sussex Street Sydney,
    New South Wales, 2000, Australia.
    If you'd prefer not to receive email like this from Adobe in the
    future, please click here to unsubscribe. Alternatively, you may
    mail your unsubscribe request to:
    >> http://click.mail.adobesystems.com/?qs=1fdac03698836d3f1ad59e785d5dc693562fd9325ddedc06b18 2523889dab970e16f0296df7a4a18
    UNSUBSCRIBE
    >> http://click.mail.adobesystems.com/?qs=1fdac03698836d3f1ad59e785d5dc693562fd9325ddedc06b18 2523889dab970e16f0296df7a4a18
    Adobe Systems Pty Ltd
    Tower 2, Level 27, 201 Sussex Street
    Sydney, New South Wales,
    2000,
    Australia
    Attn:
    Field Marketing Department
    Your privacy is important to us. Please review Adobe's online Privacy
    Policy by clicking www.adobe.com/au/privacy.html (Australia)
    >>http://www.adobe.com/au/privacy.html
    www.adobe.com/nz/privacy.html (New Zealand)
    >>http://www.adobe.com/nz/privacy.html
    For customer service issues please visit our web site at
    www.adobe.com/go/supportportal or call (AUS) 1 800 614 863 or (NZ) 0
    800 485 948 for more information.
    >>http://www.adobe.com/go/supportportal
    General enquiries about Adobe
    communications:[email protected]
    >>mailto:[email protected]
    If you have a complaint, send it to:[email protected]
    >>mailto:[email protected]
    This email has been sent to [email protected]
    Message was edited by: OQOroger to indicate Adobe uses invalid addresses to customers who have already purchased the subject product

    You can refer to :
    Acrobat Learn & Support
    Installing, uninstalling Acrobat X | Mac OS
    Adobe Acrobat X Pro * Activation and registration
    http://www.adobe.com/content/dam/Adobe/en/accessibility/products/acrobat/pdfs/acrobat-xi-p ro-accessibility-best-practice…
    They are useful resources.
    Regards
    Rajshree

  • How can I move Acrobat 9 Pro from my old MacBook to a new one?

    Hi there,
    How can I move Acrobat 9 Pro from my old MacBook to a new one?
    Thanks!

    Hi cialbert,
    Do you have the install media? If not, you can download Acrobat from here: Download Acrobat products | 9, 8 - Adobe.  You'll need your Acrobat serial number (see Find your serial number quickly - Adobe).
    Note, as well, that the licensing agreement allows you to activate the software on up to two computers. If you've already activated it on two computers, deactivate on one before installing on the new computer (see Activation & Deactivation Help).
    I think that should take care of it! Please let us know if you need additional help.
    Best,
    Sara

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