How can I do a hard reset of iPhone 5 if iTunes and power buttons don't work?

My son's iPhone 5 will not go past the screen with the little blue iTunes logo up top and an image of the charger on bottom.  I've tried syncing to iTunes to restore but receive an error message after it goes through updates.  The error reads, "There was a problem downloading the software for the iPhone "iPhone".  The network connection was reset.  Make sure your network settings are correct and your network connection is active, or try again later."  So then I try holding down the power and home buttons to get the Apple logo but then the initial screen comes backs (iTunes logo/image of charger).  This phone is really not THAT old so there has to be a solution out there.

The error that you are seeing has to do with your Internet connection. Try disabling your anti-virus software and connect the iPhone again and try to restore. See this support document for help. http://support.apple.com/kb/HT1808

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