How can i download LIveCycle ES4manually given the Serial number?

The link to download livecycle ES4 is showing "not applicable" under my subscriptions, and when i try to download the "English" version as directed i get an error message.

Quit Aperture.
Go to your Macintosh HD and open the folder "Library", then "Application Support", then "ProApps".
Remove the File "ProAppsSystemID" to the Desktop, if it exist and restart Aperture.
Reenter your serial number, hopefully for the last time.

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