How can I download my Acrobat XI subscription?

I was told that I would not have to download my Adobe x1 pro. Why are you continuously encourage me to purchase other products when I have not been able to communicate with you by reply email? You adobe, so far will not download and email many of my picture document. At this point, I wish I could cancel my subscription. You see my friend, I have an 80% hearing loss in both ears which makes telephone conversations almost impossible. Please do not try to sell me any more of your products. If, within the next few days, I have not learned how to download, create and email my scanned documents using your Adobe programs, I will respectfully request that you terminate monthly charges to my Pen Fed Gold Visa card.
Angry, disappointed Ted Strong

Hi Ted,
I'm sorry that your experience with Adobe has been a frustrating one. Let's see if we can get the software that you've already paid for downloaded, so you can start creating PDFs of your pictures.
If I understand correctly, you've purchased a monthly subscription to Acrobat Pro. That description does require you to download your software (the other Acrobat.com online services do not require download, so that may be where the confusion arose.) If your purchase has been processed, you can download your software by clicking the Download Now link at https://cloud.acrobat.com/acrobat.
Ted, we will do our best to get this sorted out. Please let us know if you need further assistance, and we'll take it from there.
Best,
Sara

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