How can I drop a call that never disconnect.

Hi,
I'm running CUCM 8.51 + UCCX 8.51. I have several Application Trigger each one running different CSQ. Today I realize a call have more than 94 hours waiting in a queue when agents are in Ready state so look like the call never disconnected.
How can I drop a call that never disconnect without drop the calls in all CSQ?
Regards
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LinkedIn Profile: do.linkedin.com/in/leosalcie       

Anthony, you were right, I did'nt select the session tab before click Tool.
At the end it didn't work for me because the call never was never show at the Session tab so restaring the UCCX Engine did the trick for me.
(+5) for the help
Please remember to rate useful posts clicking on the stars below.
Favor calificar todos las respuestas útiles.
LinkedIn Profile: do.linkedin.com/in/leosalcie
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