How can I email customer service?

Question

1. I have spent the last 1 1/2 hours trying to find an email address for Customer Service, is there one and how do I get to it?
2. I have noticed a number of calls to and from the "233" and "324" area codes, but when I look them up on an area code search site they don't seem to exist. How can I be charged for calls to a non-existent area code?
3. Also, my husband changed phone numbers mid July and I would like to see the calls from that number (removed) as well as from his current number (removed) on the same bill.  Or at least be given a chance to view the charges on that number for the beginning of the billing period.
Anybody have answers to these three questions?
>> Personal information removed to comply with the Verizon Wireless Terms of Service <<
Message was edited by: Verizon Moderator

Answer 1

I too had spent close to an hour today on hold with Verizon Wireless.  I have been with them since they started.  The service was first called Air Touch then it changed to Verizon.  I was treated like crap at the company Burbank, CA store at the Media Center.  I wanted to E-mail customer service about the issue and there is no E-mail address.  I was unable to connect with someone live.  What is up with this company. They have gone downhill very fast.  They used to be very caring about their customers.  I am due for an Iphone upgrade.  I could had bought an Iphone 5s but waited for the Iphone 6 to come out.  I went to the Burbank store and asked if there was any Iphone 6 or 6 plus 64g for sale and there was only a 128g available.  I have no use for that much memory and did not want to spend the extra money to buy the phone.  I also had a question about both phones and I wanted them to release the sample phones that were locked to the table so I could see which one would work for me.  I wanted to see how each phone feels being operated by one hand and how the new phone would feel in my front pocket.  That is where I keep my Iphone 4 phone.  The store would not give me the time of day since they knew I was not buying that day.  The Verizon store reminded me of a car dealership and I think many people know how frustrating it is to deal with a car sales person.  I am thinking of leaving Verizon.  Today was the last straw.  The only problem is they have the best coverage across the United States and since they know that they could care about customer service.