How can I escalate this case to Lenovo corporate?

Good afternoon,
In April of 2015 my wife and I bought an brand new expensive Lenovo PC on Amazon.com through a reseller called Ultra Computers.
We received the PC in the mail and proceeded to set it up. As soon as we turned it on it wouldn't work. I contacted the seller and he immediately said he knew what it was, he said it had a faulty SSD card. He seemed nice at the time and sent us a new one which he talked us through on how to install it which we did successfully.
The PC continued to work ok up until July 5th when it just crashed. When we restarted it there was an error that said "error code 1962 no operating system found". We contacted the reseller again and the owner his name is Eugene said there is nothing he could do except replace the same part, he also refused to return the defective PC.
So I contacted Lenovo as I have a one year warranty on the PC and they opened an escalated ticket for me. They overnighted a new hard drive to replace the defective one. They sent a technician out two days later.
The technician arrived at our home and took out the new parts, immediately he said there is something wrong. He said that the PC had been tampered with by Ultra Computers after receiving it from Lenovo and that they had added a SSD a drive and a 3 TB hard drive which was not the way it was sent from Lenovo.
The technician called Lenovo and confirmed through the serial number on our PC that Ultra Computers tampered with our machine, put faulty parts in and then sold it as a new Lenovo PC on the Amazon web site! The technician also stated that by doing this Ultra Computers have voided your warranty with Lenovo.
The technician on site stated that while he was on the phone to Lenovo that they had started a fraudulent inquiry into Ultra Computers.
I am now left without a PC, basically I was ripped off by Ultra Computers. I would like my Amazon account credited the full purchase amount and would like to file an official complaint with Amazon and Lenovo regrading this fraudulent company.

Dave,
Thanks for this and the additional details you forwarded via PM. We'll try to arrange some assistance for you shortly.
Thanks for your patience!
Mark

Similar Messages

ICloud ruined my life- how can I escalate this case further!!!

The unthinkable has been hande to me by Apple.
iCloud corrupted 40% of my documents. Then 'reset' the remaining 60%
100% of my documents erased by Apple. This has taken 8 months of my life away, the apple care process has been woeful. So many Senior Advisors said they would 'take ownership of the case' and 'call me back'. Nothing, no call back- I am forced to call up again- explain the case again- be promised again by another Senior Advisor that they would 'take ownership of the case' and 'call me back'...
I am left shattered.
This was a few months ago- i have lost huge amounts of irreplaceable research generated from over 2000 hours of my own personal work.
It was not backed up to my mac book as it was rendered inoperable when i 'upgraded' to OSX Lion.
I did all my work for 8 months on my ipad. All documents were created and stored locally on my ipad. I had no access to my LaCie external because my macbook was inoperable.
It was recommended by Apple Genius that I turn on icloud for Documents. iCloud then corrupted the documents and synced that corruption back to my documents locally stored on my ipad.
I could then see all the images in pages documents view. But could not open them- that was for about 40%of my documents. I could still access the other 60%
My account was then referred to the iCloud engineers. After a few weeks with no contact from apple I called up to chase up this loss of my documents- it had been going on for 7 weeks at this point.
The senior advisor told me that my account had been 'reset' and should be working fine now..
WHAT!!!! Reset!!!?????? so what about the 60% of docs that i had access to?
Gone. Deleted from the icloud account, synced back to my ipad.
All Gone.\
If i had been contacted by the engineers. 'We cannot fix your corrupted documents. We propose to reset your account. That will erase all data and documents in your account. Is this ok? Please backup any documents you have on your ipad.'
This would have saved 60% of my 8 months research- which is a lot.
but no- no contact, just reset my account and erased my documents.
its unbelieveable and unthinkable.
I am a MASSIVE apple fan- i have 22 Apple devices and tell everyone in my network that all my dreams have come true with Apple- ridiculing them for using other devices. It has now turned into a nightmare.
I WENT TO THE APPLE STORE IN SYDNEY IN DESPARATION- TO FIND OUT IF THERE WAS AN IMAGE OF THE DOCUMENTS SOMEWHERE/ANYWHERE!!! I KNOW THEY CAN ONLY CONTACT ICLOUD IN THE SAME WAY AS ME- BUT WHAT OPTIONS DID I HAVE- I COULDN'T ESCALATE THROUGH APPLE ANY HIGHER- THEY TOLD ME THAT THE SENIOR ADVISORS AND ENGINEERS WERE AS HIGH AS I COULD ESCALATE. SO I WENT TO THE APPLE STORE AND TOLD THEM THAT I WOULD NOT LEAVE THE STORE UNTIL IT WAS RESOLVED- THEY TOLD ME THEY COULDN'T HELP ME- I STAYED FOR 8 HOURS- AFTER 1.5 HOURS WE FOUDN OUT THAT THE ENGINEERS LIKENED TRYING TO RESTORE MY DOCUMENTS TO TRYING TO REBUILD A BURNT DOWN HOUSE.
We were about to release our energy saving App globally. I had a meltdown and just went away on holiday to New Zealand and Thailand with my kids- I couldn't face the reality of what i had to do to recover.
I came back to try and get back on track recently. My only way forward was to forget about it and start again.
AND THEN!!!
I stupidly used pages on my ipad to edit a document from our development partner the other day. I opened my pages today, the document was there- then in front of my eyes all the documents shuffled around. Guess what- the doc I had edited disappeared.. In shock i called Apple Support. He asked me to check on icloud. com. 15 documents, not the one i want, advisor can see my doc- i cannot. I feel naseous.
THIS CASE HAD ALREADY GONE TOO FAR. BUT NOW I HAVE HAD ENOUGH!!!!!!
How can i escalate further? There must be a way. This is not acceptable! Apple are messing with my life!!!!! I'm losing too much time and money- it's just not fair at all. Something MUST be done by way of compensatiing for this series of errors!!!!

There's nothing anyone here can do for you, and I'm afraid I have little sympathy.
2000 hours of "irreplaceable work" and at no point during those 8 months did you think "Gee, I really should back up all these hugely important files just in case my iPad gets stolen, lost, breaks or some other disaster occurs"?
As soon as you noticed something was amiss, or even at the point when you still had access to 60% of your documents, why did you not take the opportunity to download a copy of them via iCloud.com (on any computer) and save them safely on a memory stick or other backup device?
Having just one copy of any file is asking for trouble. Backing up regularly is the No.1 rule of computing. Apple is not responsible for your lack of any backup routine. Apple advise you to backup regularly. Being able to backup your iPad should've been your motivation for spending an hour or two of those 2000 getting the MacBook up and running.

IPod touch 1st generation could not be restore on iTunes, an unknown error occurred (1). how can i fixed this case?

My iPod touch 1st generation could not be restore on iTunes, the message was "The iPod "iPod" could not be restore. an unknown error occurred (1)".
my serial number is AB1905714N
how can i fixed this case?
thank you

ERROR (1)
- Place the iPod in DFU mode and then restore
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- Try on another computer
- Try another cable
- Also, confirm your security software and settings are allowing communication between your device and update servers.
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

I have Firefox 9.0.1, and a few days ago my font became Bold, I am using Times New Roman, this seems to be also the case in IE, but the Chrome is not affected, also the fonts in my Word are fine, how can I fix this problem? Thanks!

Firefox 9.0.1,
When i write in the search box on Google the font is bold and on some website it is bold also in the gmail but on other sites it is fine.
Please let me know how can I fix this.

So, you do not see any fonts bold that shouldn't be bold?
What are your current default font settings?
If you have increased the minimum font size then try the default setting "none" as a (too) high value can cause issues.
*Tools > Options > Content : Fonts & Colors > Advanced > Minimum Font Size (none)
Make sure that you allow websites to choose their fonts.
*Tools > Options > Content : Fonts & Colors > Advanced > [X] "Allow pages to choose their own fonts, instead of my selections above"
*https://support.mozilla.org/kb/Changing+fonts+and+colors
It is better not to increase the minimum font size in case you need a larger font, but use an extension to set the default page zoom to prevent issues with overlapping text.

I have a lenovo S410 Touch laptop -with windows 8.1 -Itunes 11.1.1 ,i am trying to connect my iphone 4s but does not connect , it shows that it wants to connect , how can you connect this?

I have a lenovo S410 Touch laptop -with windows 8.1 -Itunes 11.1.1 ,i am trying to connect my iphone 4s by USB cable but does not connect , it shows that it wants to connect , how can you connect this?

http://support.apple.com/kb/ts1538

HT1918 I forgot my security question answers... Unless there case sensitive I'm not sure, how can i resolve this?

I forgot my security question answers... Unless there case sensitive I'm not sure, how can i resolve this?

The Three Best Alternatives for Security Questions and Rescue Mail
     1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
     2. Call Apple Support in your country: Customer Service: Contact Apple support.
     3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

My old MobileMe account surfaced when I was on a support call. I didn't discover it until the case was closed. How can I replace this obsolete account with my current iCloud account?

My old MobileMe account surfaced when I was on a support call. I didn't discover it until the case was closed. How can I replace this obsolete account with my current iCloud account?

Do you mean that you were using the Apple ID which is your ex-MobileMe address? It's still an Apple ID, even though MobileMe itself is dead, and there's nothing to stop you from using it as an ID with Support, or logging in here or in iTunes with it. You should make sure you have a functioning non-Apple email address associated with it.
Did you migrate your MobileMe account to iCloud before 1 August last? If so, you can set up an iCloud account using it, or if you have already set up a new and separate iCloud account you can still log in with it in System Preferences>Mail, Contacts and Calendars so that it runs alongside your iCloud account.
If you didn't migrate you can still reactivate the address the same way.
Anything where you've logged in with the ex-MobileMe address, such as support for something you registered using it or a server such as iTunes, will need to continue using it.

How can I put my mp3 files into my iTunes library? Every time I download a song from a website and try to drag it to my library, it won't add on. How can I fix this?

Back then when I had the older update with iTunes i never had this problem with trying to put my mp3 files of music into my iTunes library. Now it doesn't want to be put into the library. Once I try to drag the music file to the iTunes library nothing happens, it just keeps showing a cancellation sign with my mouse. So how can I fix this?

Hi William.
The problem is probably that the index is corrupt and you need to completely re-create it rather than rebuilding individual mailboxes. I have no idea what the situation really is now after having tinkered with the contents of ~/Library/Mail/, though, so the following procedure may or may not work.
Verify/repair the startup disk (not just permissions), as described here:
The Repair functions of Disk Utility: what's it all about?
After having fixed all filesystem issues, if any, and making sure that there’s enough space available on the startup disk (a few GB, plus the space needed to make a backup copy of the Mail folder), try this:
1. Quit Mail if it’s running.
2. In the Finder, go to ~/Library/Mail/. Make a backup copy of this folder, just in case something goes wrong -- e.g. by dragging it to the Desktop while holding the Option (Alt) key down.
3. Locate Envelope Index and move it to the Trash. If you see an Envelope Index-journal file there, delete it as well.
4. Open Mail. It will tell you that your mail needs to be “imported”. Click Continue and Mail will proceed to re-create Envelope Index -- Mail says it’s “importing”, but it just re-creates the index if the mailboxes are already in Mail 2.x format.
Note: For those not familiarized with the ~/ notation, it refers to the user’s home folder, i.e. ~/Library is the Library folder within the user’s home folder.

How can I code this in Oracle Forms?

I have a master-detail form. In the detail block, I have several records. Here is my name table.
ID Name_Type Name
1 old Mike
2 Current John
3 old Peter
4 old Andrew
I would like to create a button trigger which shall perform the following:
1) insert a record into database with a copy of current value. In the above case it will insert create a record for John as name_type = 'OLD'. So we have total of 5 records. Commit the transaction.
2) Scroll through my detail records (5) and go to one specific record and erase the values from it. In the above case, it should find John's record with name_type = 'Current' and erase John from it.
How can I accomplish this in Oracle forms using a button-pressed trigger?

Hi,
Simple, using current values you can create new id , 'old' and name so oracle will create record, now refresh block, next using next_record in loop you can find record,erase one and refresh block.
Adinath Kamode

How can I share two differents Itunes accounts in my Apple TV ? I have one and my wife has another account and we want to share both in our apple tv. How can I do this ???

How can I share two differents Itunes accounts in my Apple TV ? I have one and my wife has another account and we want to share both in our apple tv. How can I do this ???

I assume you have different iTunes collections on different PC's, or on different logins on the same PC? If that's the case then just enable "Home Sharing" in each iTunes using the SAME iTunes username and password as you enabled home sharing on the Apple TV with. The account used for home sharing is NOT the same as the account used to access the iTunes store, so as long as you use the same account (pick one, doesn't matter which) then you should see both of yor iTunes libraries on the Apple TV. Note - each iTunes has ti be running in order for the Apple TV to see the library.
Here's some details on how to do it:
http://support.apple.com/kb/HT4363

I have bought an iMAC second hand but when updates to purchased (not by me) Apps I cannot download the updates as it is asking for the original owners password. How can I amend this or could I delete the Apps and download new ones in place under my email

I have bought an iMAC second hand but when updates to purchased (not by me) Apps I cannot download the updates as it is asking for the original owners password. How can I amend this or could I delete the Apps and download new ones in place under my email

If the machine was upgraded to Lion 10.7.x by the original owner then you bought an illegal license of Lion and also of any other applications that the seller said came pre-installed, this assumes the seller did not include original install media. In that case you need to contact the seller for the original install DVDs that came with the machine re-install up to Snow Leopard 10.6.8 and then purchase Mountain Lion ($20) and the applications you want or need. If the seller cannot come up with the original install discs then you can buy them from a nominal cost from AppleCare..

Hello! I have a macbook air and my apple ID is using my old email that I don't remember the password to. I want to switch it to my most recent email. How can I do this?

Hello! I have a macbook air and my apple ID is using my old email that I don't remember the password to. I want to switch it to my most recent email. How can I do this?

Change your old Apple ID using this link:
https://appleid.apple.com/
Click the blue Manage your Apple ID button.
Its password is unrelated to the password you use for the email associated with it.
If you don't remember the Apple ID password, click the Reset your password link.
I already have a new apply id that is set on my phone and ipad. I just want to switch it to that one...
You cannot change your Apple ID to another one that is already in use - in this case, the one you created for your iPnone and iPad. Decide which Apple ID you want to keep. If you need to change it, change it - don't create a new one.

"Error: Could not complete your request because it is not a valid Photoshop document." How can I fix this on a mac?

I was working on a project and I closed it after saving and closed photoshop. Then later when I came to make another adjustment to my PSD I opened the file and it said "Could not complete your request because it is not a valid Photoshop document." How can I fix this? I didn't shut off my mac while saving it. Someone please help

Okay, I just talked to the person that originated the document.
When this usually happens to me, it's because I've done something stupid like saved a .jpeg as a .psd. So that's what I tried. I tried a few other extensions as well, so I thought that it was not an extension problem. Well, the originator told me it had originally been a TIFF, which was the ONE FILE EXTENSION I DIDN'T TRY. :\
Anyway, that fixed it. Usually this error indicates either a corrupt file or the wrong extension, just in case anyone ever digs this convo up later.

My ipod will not respond to anything. I tried to restore but unable to how can I fix this?

Itunes suggeested that my Ipod was coruppted and to restore I tried this and it uploaded software and tried to restore but an error message came back (I did not save the error message). I tried to look up how to resotre and when it shows to hold the menu and the on/off on the wheel for 6 seconds nothing happens just a black screen no indication that the Ipod is on or off. How can I restore this?
The error is an unknown error 1437

I wrote this few years ago, see if this still helps
If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/itunes/download/
For old and other versions of iPod updater for window you can get here
http://www.ipodwizard.net/showthread.php?t=7369
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iTunes 7 and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iTunes 7 and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“HP USB Disk Storage Format Tool”.
http://discussions.apple.com/thread.jspa?threadID=501330&tstart=0
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iTunes 7.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
http://discussions.apple.com/thread.jspa?messageID=2364921&#2364921
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ or ifixit at your own risk
http://www.ipodresq.com/index.php
http://www.ifixit.com/
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
Exclamation point and folder and nothing else
Spank your iPod
http://www.youtube.com/watch?v=3ljPhrFUaOY
http://discussions.apple.com/thread.jspa?messageID=3597173#3597173
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=2831962#2831962
What should I do with my iPod? Send it or keep it?
http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevant_history/2004/11/meeting_the_sad.html#comment -10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
Sad iPod solution
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
Re: try to restore ipod and it says "can't mount ipod"
http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
iPod making clicking noise and is frozen
http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
Cant put it into disk mode
http://discussions.apple.com/thread.jspa?messageID=3786084#3786084
I think my iPod just died its final death
http://discussions.apple.com/thread.jspa?messageID=3813051
Apple logo & monochrome battery stay
http://discussions.apple.com/thread.jspa?messageID=3827167#3827167
My iPod ism’t resetting and isn’t being read by my computer
http://discussions.apple.com/thread.jspa?messageID=4489387#4489387
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.
Finally, I read a fair comments from dwb, regarding of slapping the back of the iPod multiple times
Quote “This has been discussed numerous times as a 'fix'. It does work, at least for a while. In fact I remember using the same basic trick to revive Seagate and Quantam drives back in the mid to late 1980's. Why these tiny hard drives go bad I don't know - could be the actuator gets stuck in place or misaligned. Could be the platter gets stuck or the motor gets stuck. 'Stiction' was a problem for drives back in the 80's. Unfortunately the fix can cause damage to the platter so we temporarily fix one problem by creating another. But I know of two instances where a little slap onto the table revived the iPods and they are still worked a year or more later.”UnQuote

I have music that is playing within the iTunes program, but not on my iPod. How can I fix this?

I have music that is playing within the iTunes program, but not on my iPod. How can I fix this?

Skipping songs
The iPod seems to fail to play all of the occasional track that iTunes, and indeed other PMPs, are happy to play. There is probably some minor technical error in the internal structure of the file which is normally ignored by other playback software but causes the Classic to bail out.
If you use Windows you may like to try scanning the files with MP3Validator which can find & fix some internal MP3 errors.
Some users have also suggested that completely removing all id3 tags and then replacing the information can be a solution. This can be achieved in iTunes by selecting an affected track, right/control clicking and using the option Convert id3 tags> None. Since some files may mistakenly have more than one tag you may need to repeat this action. Once you have confirmed that no tag is present you can replace the tag information using Convert id3 tags > V2.3 (I believe it is recommended to avoid using V2.4).
Personally I have found files for which these solutions don't work. In this case the workaround is either to re-rip the tracks or get iTunes to re-encode the file, e.g.convert AAC to MP3 or vice versa and sync the newly encoded file to the iPod instead. Because transcoding will cause a loss of fidelity you should keep your original file so that if a future iPod firmware resolves this issue you can put your original files back onto the iPod.
tt2

How can I escalate this case to Lenovo corporate?

Similar Messages

Maybe you are looking for