How can I file a complaint against Verizon?

My husbands phone went bad and they send out a galaxy s4 with no battery or back for it, and expect us to order it from Samsung who did not have them in stock then expect us to order from Amazon. All of this instead of sending a new phone, which they should have if they didn't have the battery and back for what they sent. How stupid can they be???? This is terrible customer service in my opinion.

SharDoss wrote:
You are not understanding what is being said. We did not ask for a different phone. His phone was under warranty. If they did not have a Motorola Droid M, they should have sent the battery and back for the phone they sent. Their excuse was they did not stock the refurbished phones with the backs (if you return a phone to them you are required to send the back cover back also). The battery came in to their stock over the weekend and was mailed by way of USPS on the 18th (yesterday). We received the back from Amazon today but no battery, because the rep didn't want to send it overnight shipping. It comes down to this - if they did not have a complete phone to send, then why wouldn't they send a new one instead of half a phone. I understand the policy of the warranty of replacing it with a like new phone which is a refurbished one, but at least if it was a different style, send the whole phone!!!!!!!!! That is what is stupid about the whole situation.
The ONLY time I have ever returned a phone to Verizon for a warranty issue, I was specifically told to keep the back AND battery, so no you are NOT "required to send the back cover back also".
Additionally, of course Verizon doesn't "stock" refurbished phones for warranty issues. It is a manufacturer warranty. Verizon simply facilitates the manufacturers warranty if you do not want to go thru the manufacturer. While Verizon offers this service, they are in no way required to do so and do not guarantee a quick turnaround if your model is not in stock.
Next time, go thru the manufacturer if you are not happy with how Verizon facilitates the manufacturers warranty.

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How can I file a complaint against a sales rep and customer service rep? Is there an email address?

How can I file a complaint against a sales mannlying to me and denying me my employee discount? When I called customer service to inquire and file a complaint the rep told me if I give him the salesmans name he will shake a finger at him next time but that's all that can be done...is this the type of service I pay over 200 dollars a month for? I would like a mangers contact info as this is completely unacceptable.
Fletcher

TThere is no email to send. Sorry bud.

How can I file a complaint about an employee who has been messing with me on purpose (on trades)?

Hello. What's the best way to file a complaint against an employee who basically tried to ruin all game trades for me?
She just stands there in the customer service section doing nothing, she paces back and forth while customers are waiting, and she only takes calls to avoid talking to customers in person. She messes up trades on purpose.
I had a problem with a trade-in once with an awful supervisor and I called the Executive Resolution Team and the lady on the line just told me that they would call the store to hear the "other side" of the story. Honestly, I just told her what happened.
I went in there for a trade-in earlier that day and the woman taking my trade refused to enter my phone number for my bonus. She flat out refused it five or six times. It was insane. I explained to her how the system works and she called her supervisor. The supervisor acted like I was trying to steal the bonus even though I paid for the subscription. I politely explained to her how it works and I told her all the things that came with the subscription. I told her that all they need to do is input my number in the correct space and it should apply automatically.
She didn't believe me but she said that I could get a discount higher than what I asked to get as the bonus and I told her that it was actually lower because it was due to the base. She said it's fine and I said that I wasn't planning to buy anything that day. I just wanted to clear some space and get some credit in case there was a decent online sale later that week. She said that she could only give me a discount on something and I said, "Then can I get an Amazon card?" and she said something like "Go get it."
I came back with the card and she gives me a discount lower than what she said she would give me, but it's still a little bit higher than my bonus, so I let it go.
I went home and I had dinner and I got some more games ready and I went back to the store. A different lady was there and she got through most of my trade faster than the woman who kept refusing to enter my number for my bonus. She also couldn't get the bonus to work and she gave up on the first try so she calls a supervisor. I just wanted to sweep up all my games and run because I knew that she was calling the same supervisor, but I stood there because I didn't do anything wrong.
At this point, the woman who keeps giving me trouble in my recent trips there appears and like always, she's doing nothing. Anyway, let's just call this woman L. The supervisor is K. K walked back behind the counter and she says something like, "You again? No. You're not doing this again." I say, "Doing what?" I feel insulted but I tell her that all they need to do is enter my number in the correct place for Gamer's Club Unlocked. L heard this but she just turned around like she didn't hear anything and she's busy. She did this because she's the one who got the registration card for Gamer's Club Unlocked for me. Back when she did that, she mentioned that she was from the Gaming Department. She knew that I was right but she let the supervisor get aggressive with me.
K kept threatening to cancel my trade. I kept trying to reason with her. All she needed to do was her job. I told her how to figure it out. She kept repeating, "I will cancel it." I said, "cancel it." She canceled it and she had this egomaniac look on her face like, "I won."
I take my games and I look back and L is pacing back and forth like a beheaded chicken.
Anyway, for the Titanfall promo, I go into the store and I want to trade two copies of Call of Duty Ghosts and a copy of Thief. I got a copy of Ghosts from a friend who was busier than me. I was very busy those few days, so I went on the last day after classes. I have evening classes, so I got there near closing time. L rejected one of my copies of Ghosts and I asked her why and she said it was store policy even though it's not. She just cost me $11 or something because of the non-promo and promo difference.
She insisted on doing the Thief and Ghosts trades separatetly for no reason even though I insisted that she do them together so she will only need to enter GCU once and I only need to sign twice and I get one gift card. She's just acting like a jerk, so I said, "whatever". She asked me for my number for the GCU bonus after I tell her about it. It's input and it's in the right place. It was done on the first try. She finished the Ghosts trade and I signed everything but she wouldn't give me my gift card. She started the second trade and she asked me for my number and she input it. I signed the pad and as I'm signing the paper that should be correct because she asked me for my number, I notice that my bonus is missing and I strike out the signature. I told her and she already knew. She was just shocked that I struck out the signature. She said that there was no prompt for it. She obviously lied. She asked me for my number and she input it. I told her, "You should have said something." She just took a relaxed pose and she told me that it's already tendered so she can't undo it. I told her that it's not final until I sign the final paper. I knew that I was pushing my luck because it was the last day and it was near closing time, but I kept telling her that she could fix it.
She just wanted me to cave at that point, so she says that she will go ask a supervisor about it and she just walked into a room and she walked out in a few seconds saying the same thing. She just pretended to ask about it. She said that I can call the customer service line and get the bonus added. I signed it and she gave me the two cards. Oh, and when she left to "ask a supervisor", she took the card that was already legally mine with her. I had two cards, so I wanted to combine them. I took them to the register with a minute or two to spare and it turned out that they could not be combined because they were store credit cards and not gift cards, like it states on the website.
So I want to file a complaint against her now and I want to get the bonus she took from me. What's the best way to do that?

Hello r555,
Thank you for being a My Best Buy member, and thank you for visiting our forum. I am very sorry to hear that it has not always been easy for you to receive your Gamers Club Unlocked bonus when trading in games. I'll be happy to talk to you about your experience.
I get the impression you are quite familiar with the trade-in process and how the bonus is applied, and it is disappointing to hear that a store associate wouldn't attempt to complete that process. I will be sending you a private message so we can get some more specific information regarding which store you were at as well as the trade in question where you did not receive the bonus. Please watch for a message from me shortly.
Sincerely,
Mike|Social Media Specialist | Best Buy® Corporate
Private Message

How can I file a complaint about customer service and billing

I Changed from AT&T as they didn't offer service where I now reside and ever since March of 2014 it takes about two to three calls to get my billing corrected. And then they have me on the phone for about two hours about the same issue. They have corrected my bill a fee times for their fault. Now I have come to the end of a long battle only to find out they want to charge me a disconnection fee that shouldn't have even taken place. I sent back a phone before the 24 or 15 days that one has to send it back. A phone that was never used and that every month they seemed to remove those charges. Now after 6 months they finally said that I have to pay the disconnection fee. I am so disgusted with customer service as they always make it seem that there is no one else to speak to. This issue should have been resolved months ago and now they are trying to charge me a fee. When their Texas office received the phone I nt back and didnt put on the account when they received it. Yet every month they seem to resolve the issue and say sorry. I spoke to a supervisor who said I have reviewed your account inn two minutes and decided that he wasn't able to do anything with my account and that charge was valid but prior to this everyone would remove the charge and apologize for e inconvenience, now they just want me to pay the disconnection fee we'll it is not happening and I would like to speak to someone about this. I emailed John bianchi to see if they could help me get this corrected. My biggest frustration that I have not had with AT&T before was so many calls for something so simple and not be able to get answers or them just make it seem as they are always right. My bill since I started has not been consistent and that is frustrating. It is has become a joke in a my family about what my bill will be this month. I have a total of five lines with Verizon and if the opportunity came to go back to a different carrier I wouldn't hesitate to change over.

@BobbyS_VZW can this person look at this complaint. @bobbys_vzw Kathleen KBG

How do I file a complaint with Verizon??

I have been a Verizon customer for many years, since 2009 I believe. I recently bought a house in March, and moved my service from my old address to my new address. Since our offer on our house got accepted and we initiated the process of moving our service, I have had nothing but problems. They cancelled our service a day earlier than requested at our old address. I was told by verizon on mulitple occasions that on the day that service was to be started at my new address that a verizon technician was just going to check a few things on the outside of the house, and that they would not need to come inside. I got a phone call right as I was getting ready to walk into settlement from the technician saying that I was misinformed and that he did infact need to come inside. When I finally made it to the house, he came inside, plugged in the router to a phone jack and then left. I was then charged a fee that I had been previously told would not be charged (although I did get it credited back to my account later). A few moths after moving into my new home, I get a phone call from a verizon representative saying that someone was trying to activate a new account at an address at which I had an existing account. They still had an active account in my name at my old address which was amazing since they had shut my service off a day earlier than planned. I could go on and on and on with the countless issues. The experience I had today just pushed me over the edge. A technician had to come out to my home in the beginning of August to move the service box from one wall to another. I was told when I made the service appointment that I was not going to be charged since it was being moved for a necessary reason, not just convenience. When the technician left, he told me there was a $91 dollar charge. I called and spoke with a supervisor as soon as he left, and was told that I should not be charged that fee becuase again, it was moved because of necessary construction, not just convenience. She told me that it should not appear on my bill, but if it did to call and it would be removed. I looked at my bill today, and low and behold there was that $91 dollar charge. I spoke with a representative that stated she could see in the call history that I was told that I would not be charged, and that a credit would be initiated, but that it would take 1 - 2 billing cycles for that credit to show up, meaning that i am expected to pay it for now. It was the mistake of Verizon for the charge to be put on the bill in the first place, and I am being told that I am expected to pay for their mistake now, and would get the money credited back later. I just moved into a new home so that we could move my disabled mother in law in with us to care for her. I dont have an extra $91 dollars laying around. I have had nothing but negative experiences with Verizon over the last 6 months. There is no consistency from one conversation to the next, and I am always told something different. 99% of the representatives that I have ever spoken too have shown no compassion or desire to have good customer service and this includes many supervisors. I am VERY STRONGLY considering cancelling my account with Verizon all together and am exploring other options for my internet and cable. Please can someone help me??

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

HT4009 How can I file a complaint when an in app purchase didn't work but I still get billed?

I have made in-app purchases for additional game content, I don't get what I bought but I still get billed for the purchase. When clicking the link in the reciept about "report a problem" I just get directed to the general Apple site.

You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

How can i file a complaint about the service i received from a licenced apple store?

i would really like to contact apple officials outside the store in order discuss very bad service i received...

hi dmachine,
it is called the icentre i am on the small island of malta (middle of med. sea) this is the store website: http://www.icentre.com.mt/icentre/
it is an official apple store, to be honest i would rather go over the store manager although i did not even bother trying to speak with him/her.
i will deff try contacting the US numbers over skype, hope it works!
thanks a lot!

Hi, how/where can I file a complain against one premium re-seller here in the philippines?

hi, how/where can I file a complaint against one premium re-seller here in the philippines?
I was really ****** off on how they mishandled my warranty problem, they really wasted a lot of my time.

You can try calling the Phillipines support number:
http://support.apple.com/kb/HE57
and asking to speak with someone on Customer Relations. If you haven't discussed the issue with the owner or manager of the reseller, though, start there first.
Regards.

Filing a complaint against Verizon?

Last month, I attempted to sign up for high speed internet and phone service through Verizon. A $100 deposit was required for the internet and taken out of my account, yet I never receieved anything from Verizon. I called to cancel the order, and at first, they couldn't even find an order. Then they found it, or so they claimed, and cancelled it.
I asked for my $100 to be refunded and was told it would be returned. Well, after a week, there was nothing, so I called back. Kept getting transferred and was told 6-8 business days. After 8 business days, still no money. Called again. Kept getting a run around. Was transferred countless times, talked to many unhelpful, incompetent **bleep**, and was basically told to keep waiting.
Finally got some woman to tell me it was being processed and would take 3-5 business days. Yesterday was business day #5 and I still never got my money back. Called yesterday and was told they were going to try and track the refund, and that I would be getting contacted today.
Today came and it's now 9:12 PM. No money, no call back. I called Verizon 3 times today. First time, I talked to some **bleep** who told me it wasn't Verizon's problem. **bleep** better believe it's your problem. My account has a $100 charge on it from Verizon. So I hung up on him and called back.
Talked to another **bleep** who said I had to either keep waiting for my money, or I could talk to a supervisor. I asked for a supervisor, and after being on hold for 10 minutes, was told I couldn't speak to one. So I got mad and hung up.
Called back a third time. As for a supervisor and was told I was speaking to an account manager. She was unhelpful(typical) and transferred me. I spoke to another woman who said she didn't understand why I didn't already have my money, and that she would send my information to a manager. Now I'm supposed to wait until tomorrow to find out if I'll ever be getting my $100 back.
I NEED that money back ASAP! That was half of my paycheck. I work for minimum wage and only get paid every two weeks. I am part time. I make barely any money. I WANT MY MONEY REFUNDED NOW AND I AM SICK AND TIRED OF BEING LIED TO, IGNORED, AND STOLEN FROM. How in the hell do I get my money back, and how do I file a complaint against these **bleep** who can't even do a simple job?

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

How do I file a complaint about horrible, incompetent and negligent customer service?

I might sound super rambling but I am very frustrated and just tired of explaining the situation over and over and over.
On Wednesday, January 21st, I got a call from Verizon Loyalty Department about a "promotion", which I get $25 credit on each line if I upgrade with edge plan. I wasn't sure what phone to change, so I asked them to call me back on Friday. They called me on Thursday, but I couldn't get the call, so I called them on Friday and talked to the customer service. I wasn't still sure about the upgrades, so I asked them about the upgrades with $25 credit would still apply several weeks later if I decide to upgrade, the first representative whom I've talked to looked at my plan and said something like, "Yes, that is absolutely possible. I was looking through your plan, and since you are a loyal customer and ended your 2 year contract with us, I can give you $25 off on your each line. I asked them would I still get the $25 credit for each line when I upgrade to edge plan. He said yes because the $25 off that he is giving me is for the monthly charge and the edge plan $25 credit was for the equipment charges. So Month to Month $25 off was applied on the Jan 24th, and activated on 29th.
After I finally decided to upgrade my phone, I called Verizon customer service the next week. I do not recall the exact day but on 28th or 29th I called to upgrade it, and the second representative also assured me that the credits were going to happen, and then he offered me to bump down my data to 6 gb from 8 gb to save money because I use less then 6 gb each month. I bumped down to 6gb loyalty plan so I was only paying $60 per month instead of $70 per month. The representative told me I would be only paying around $120 per month. I forgot to ask my sister what phone she wanted to change, so I didn't upgrade it right a way. So only the data plan changed on that day.
I was extremely busy with my work for few weeks, and I finally called again to upgrade it, the third representative told me different old me that the previous representative was wrong about giving me another $25 credit when I upgrade with edge plan. So I ended up upgrading both of my lines with $25 credit on each line plus $60 for 6gb data. But she said I would be still paying less then what I normally pay, which is around $183. I upgraded and took me few days to receive my phone. I checked my bill and it was showing different than what I was told. I called again and explain all this thing again and the lady adjusted my data plan - 6gb loyalty plan for $50. She said she doesn't know what other representative was doing, but this will fix that I would only pay around $150-160 per month. After I got my phone, I called verizon to activate my phone (I don't really remember it was before or after, I just talked to them too many times and they have changed my promotions and plans too many times in very short time). He also confirmed $25 credit off for each line, but there was one time tax fee that none of the representative has mentioned while I asked bunch of questions about the upgrading fee and how much it would cost on the first month and etc.)
After all of that happened, I was settled and didn't think about the payment until I got $290 with only $15 credit on my bill. I called again and asked what happened and the representative told me she doesn't know why this happened and why the previous representatives told you something that weren't true. and I had to go through the explanation again. She said she fixed it and everything was taken care of.
I checked my bill today. My plan was changed to $90 for 6gb and I was paying $30 more than I originally paying which was around $180 and $50 more than I was supposed to pay. I called the representative today, explained the previous situation and asked why this happened. Basically he told me that all the previous representatives were lying to me. Are you kidding me? They were lying to me? How am I suppose to know if he wasn't "lying" to me? He said only thing he can do is change back to my original plan and amount, and I would pay $6 more than what I used to pay which was about $183.. I asked me if I would get the the 8gb back. He told me that isn't possible. The change did not happen so far. I am tired of calling verizon and more tired of getting different answers from different representative.
I am seriously concerning about changing my service to different carrier. I have to call the verizon every single month when there is a change in my plan. If they were really lying about the promotion and plan just to sell more service, they should be suspended or fired or something, and I need my money back for overcharged fee and need some kind of compensation for my wasted time and stress I got from this.

Okay. You are just missing the whole point, and I am not saying anything after this. I did go to the website to read about the edge plan after I got a call from the loyalty department. I asked the questions on some parts I didn't understand (or was confused of) to the representatives. But my main question was whether I was getting $25 credit and in what conditions. They all answered differently to the same question. (My original question - Do I get the $25 credit with edge plan?- One rep. offered me that month to month $25 off before my upgrade. Other rep. confirmed $25 off plus $25 credit with edge and offered bumping down data plan to save extra money. Another rep denied $25 off plus $25 credit with edge but confirmed decrease in my monthly payment by bumping down the data plan. Other rep denied both. You see what I am talking about? I asked one question to begin with: am I getting the $25 credit with edge upgrade plan - and they are the one who offered me different promotions and offers)
I also left the part that I actually went to the website and 'researched' the different plans that all the representatives were talking about after I hung up on the phone each time. I joined the forum today because I wanted to know where and how I could file the complaints on verizon customer service after today's call. I should have been more clear on what I was asking, but I thought I was clear enough on my title "How do I file a complaint...?" Yes I am angry at the fact I didn't get what I thought I was getting, but I am more frustrated the fact every single time I talked to the customer service I get an answer from the rep. I am on the phone, saying "Previous representative you've talked were wrong about this," or "They were lying." The representative, then, would fix my issue, but I would still get the conflicted bills. Don't I suppose to call the customer service to fix it? What's the customer service for if it's not for that?

Could anyone show me how to file a complaint with Verizon Customer Service?

I would first like to state that this is my first time having an issue with Verizon Customer Service.In all my years of using their service, I had never run into someone that truly had no idea what they were talking about. I would like to file a complaint to save everyone from experiencing the frustration I am feeling and from wasting your time.
Here is the story, so that you can understand the reason why I would like to file a complaint;
My phone has always had an SD Card in addition to the phone memory because my phone memory is already tiny, less than 1 GB.I put things that cannot be put on my SD Card (my text messages, contacts, etc.).
This past week I kept on receiving air messages that my phone memory was full. I deleted most of my text messages but I still received air messages that my phone memory was "full". I therefore decided to call Verizon Wireless to see if they could help me solve my problem or at least educate me on what was taking space in my phone memory.
Well, I unfortunately had the luck of being connected with a representative named "Naima" and I told her about my phone memory problem. She said she knew how to fix my problem and instructed me to click on the "Format SD Card" button. Following her instructions blindly, I never once stopped to consider that clicking on that button would erase everything. And so ALL my pictures, ringtones, and videos were erased.
Trying to fix her mistake she dug herself into a deeper hole. Instead of admitting that she had made a mistake she claimed that my pictures, ringtones, and videos could be recovered, She had me access Backup Assistant, but my stuff was NOT saved there. I later learned that my phone's Backup Assistant can only save contacts, NOT pictures. She knew what phone I had (representatives have all the phone's info and history) yet she led me in circles and wasted my time and could not own up to her mistake.
What upsets me is the fact that she did not even KNOW that the phone memory and SD Card are 2 COMPLETELY DIFFERENT things.And also she could not own up to her mistake, but instead wasted at least an hour of my time trying to get Backup Assistant to do something it could not.
I then attempted to file a complaint to found that Verizon makes it Virtually Impossible to file a complaint, only through MAIL! Really??

Well actually sending a certified return receipt letter to Verizon Wireless may or may not do any good. you can also file a complaint here http://www.bbb.org
Those out of memory messages usually mean internal memory is getting full. I have no idea of your make and model of device but there are many articles via google that tell you how to transfer files from internal memory to sd card memory.
Now on the off chance your sd card is nearing its capacity you can either hook to your computer via usb and the computer will show two drive letters. One is internal memory and the other is the sd card memory. If its internal memory and your sd card is not full you can drag and drop the files to the sd card. However you can also get a card reader and then make a saved files folder on your desktop, then cut and paste any or all movable files to that new folder you just created. its really very easy.
You can also remove files from internal memory (music, photos,documents) to that folder on your desktop. You can also remove all files and photos from the sd card on a regular basis to never have that low memory problem again. I always purchase the largest sd card that is usable on my device and never save anything like music and photos to internal memory.

Anyone else want to file a lawsuit against Verizon for fraud?

Anyone else want to file a lawsuit against Verizon for fraud?
Wrongful billing?
Lied to about you plan, discount?
Lied to about your phone?
Ever have a emergency call dropped?

At places where I live where something like this might be need all they offer is 3G 20 GB plan. Kind of useless. I can get the 4G 20 GB plan at my address, but not the unlimited plan. Doesn't matter since I can get 30 Mbps from Charter with a 250 GB cap for $50 a month anyway. Speaking of their "unlimited" plan. I love how "unlimited" is actually 50 GB. Talk about false advertising.
My account is unlimited so why is there an issue if I go over 50GB?
Per the Millenicom Terms of Service you agreed to upon sign-up, the unlimited service is for personal and family use and is not to be used for commercial purposes or as a public WiFi or broadcast to multi-dwelling units or any other extraordinary circumstance. Usage over 50 gigabytes in one month is not considered personal and family use and will alert our investigative team.
Really? 50 GB is just 20 minutes of Netflix a day. I can't even remember the last time we used under 50 GB a month. Just 19 days into the month and we are at 67 GB and that's a low month for us.

Re: How do I file a complaint to Best Buy?

I need help!!!!!!!!!!!!!!!!!!!!!1
How do I start?? Simple is best!
#geedsquad #bestbuy
Geeksquad Service Protection Plan #{removed per forum guidelines}
10/23/14 - Started process for broken device at the Best Buy in Garner, NC - After NOT RECEIVING the shipping box from #ups, another trip to Best Buy in Garner, NC.
11/5/14 - Shipped broken device as PER INSTRUCTIONS
From 11/9 to 11/15 my son called several time with NO RESOLTION. He actually needs his phone FOR WORK!!
11/16/14 Theresa {removed per forum guidelines} - customer service rep - nice lady, spent a lot of time trying to get me answers. I felt she really wanted to help.
After over 1.5 hours on the phone NO RESOLUTION! A promise to call back - NO CALL BACK!!!!!!! NO RESULOTION!!! EMPTY PROMISES AGAIN
11/19/14 3:15 PM - Leon - customer service rep - HORRIBLE CUSTOMER SERVICE!
I ask Leon to get his manager on the phone (he said his name was Malcom). He would not get his manager to the phone and was a shining example of HORRIBLE CUSTOMER SERVICE!
11/19/14 3:36 PM - Cassandra - customer service rep - nice lady who quickly recognized she could not help and "bumped" me to another rep.
1/19/14 3:40 PM - Mira - HORRIBLE CUSTOMER SERVICE! Repeated every word I said trying to understand ENGLISH! I asked to be "bumped" up several times....finally she did.
11/19/14 3:45 PM - Ernie - Mira's so called manager (at least he understood ENGLISH). After 10 minutes of telling me I had the wrong information, Ernie informed that he couldn't help me and bumped me up.
11/19/14 3:59 PM - Bob - nice guy who took the time to read through the file, THEN informed me that there was no "active service" for this account. Bob then put me on hold and called Best Buy in Garner, NC. After talking to Best Buy in Garner, NC, Bob tells me that I will get a call back in 24 to 48 hours.
NO CALL BACK!!!!!!!!!! CALLED ENDED AT 4:51 PM ONE HOUR AND 45 MINUTES - NO RESULOTION!!! EMPTY PROMISES AGAIN
11/21/14 5:24 PM - Marchele - customer service rep. Marchele tells me that this is the responsibility of both #geeksquad and #bestbuy and then supposedly is going to transfer me to "someone higher", after waiting 10 minutes or so ....I was promptly hung up on!
11/21/14 5:46 PM Beverly - customer service rep. Beverly also is going to transfer me to "someone higher", after waiting several minutes ....I was promptly hung up on AGAIN!
11/21/14 6:08 PM Khonisa - customer service rep - This lady really put forth effort. She gave me a Case ID 148203353 and also got a supervisor on the phone (Mary). Mary (not knowing I was on the line) asked Khonisa why she had called her and who told her to call ext 200? Khonisa then, trying to help me, explained the issue to Mary........So I was eventually told by Mary that I need to direct this back to the Best Buy store in Garner, NC. Mary told me that "Sara" at Geeksquad Mobile was aware of all these problems.
11/21/14 7:00 PM (I think) Called Best Buy in Garner. Eddie answered and said that there was NO Sara. I explained my latest conversation with Mary. Eddie told me that Nichole (his manager) knows about this and she'll be in tomorrow at 11:00. Not believing anything at this point, I asked if I could talk to someone in "Mobile". Alex, Mobile Manager, got on the phone. Alex informed me that he DOES have a Sara, but she has NOTHING to do with this and tells me to call back tomorrow.
11/22/14 11:19 AM - Nichole, Geeksquad manager at Best Buy in Garner, NC
Nichole said she was aware of this situation and ask if she could return my call.
11/22/14 11:40 AM - Nichole, Geeksquad manager at Best Buy in Garner, NC
Nichole tells me that I need to call 866-205-4388 and that if I didn't get a resolution to call her back.
11/22/14 11:55 AM - "WAIT TIME IS 20 TO 30 MINUTES"
11/22/14 12:28 PM - Bani - customer service rep.
Bani tells me that he cannot see any service order in the system for this issue. He states that he "doesn't have backdoor access" and only the Service Center has back door access to see all the information needed. Bani then STATES "it looks like someone at the store (Best Buy in Garner, NC) CANCELED THE SERVICE ORDER. Bani tells me that someone from the Service Center will have to call me back and that the Service Center will have to make a NEW Service Order. He asked a couple of times if there was more than 1 phone on this Protection Plan......NO there is not! Bani tells me that I will get a call back in 24 to 48 hours.
EMPTY PROMISES AGAIN
11/22/14 12:43 PM - Nichole - Geeksquad Manager at Best Buy in Garner
I relay all the info from my last call to Nichole. She tells me that she is going to talk to her General Manager, Mike {removed per forum guidelines}, as soon as he get out of New Employee Orientation. Nichole seems genuinely concerned about this problem and asked that I give her time and she will call me back. Ended call at 12:57 PM.
11/22/14 4:00 PM (I think) Voicemail from Nichole stating that I need to call someone else. ***At least she called back!!
11/22/14 6:00 PM - The number I was asked to call routed me to CANADA! Julian (in CANADA) said he didn't know why I was calling him and transferred me to someone else - Jennifer.
11/22/14 ?? PM - Jennifer said that she COULD NOT RESOLVE this issue and gave me yet another Case ID {removed per forum guidelines} with a PROMISE TO CALL BACK IN 24 TO 48 HOURS. NO CALL BACK!!!!!!!!!! NO RESULOTION!!! EMPTY PROMISES AGAIN
11/26/14 10:50 AM - Ann - customer service rep. After reviewing this file, Ann could find NO SERVICE REQUEST. She recommend that I go to BestBuy.com and use the "contact us" to let them know about the issues. She then told me to expect a call back in 1 to 2 business days. Ann also gave me yet another Case ID {removed per forum guidelines}.
11/26/14 12:44 PM – Nichole, Geeksquad Manager at Best Buy in Garner, NC Nichole said that the order needs to be “recreated”. This CANNOT be accomplished because they already have the phone which Nichole agreed. Nichole is to once again call someone in the corporate team……. Called ended at 12:57 PM

Bill,
NO PHONE, NO SOLUTION AS OF TODAY 12/9/14
You can add this to the previous post. All the information should flow time wise. I'm pretty sure I'll not hear back from you, since everyone is too busy to take ownership of this problem. This started WAY before Black Friday and continues WAY after Black Friday. I responded to Derald......AT NO TIME HAS THIS ACCOUNT BEEN IN QUESTION. An address change at the bank was needed on the card. Even IF this account had not been paid in December IT WOULD NOT AFFECT THE OCTOBER REPAIR! How dare Best Buy use that tactic as yet another ploy!
11/26/14 – As of today after I posted to Facebook Brian {removed per forum guidelines}, Market Service Manager, is aware of this issue. Brian {removed per forum guidelines} is obviously someone with enough clout to resolve this issue (I believe he is a regional or district manager).
Email sent:
Sent: Wednesday, November 26, 2014 3:56 PM To: '[email protected]' Subject: Need help!!
11/28/14 ?? PM - I called Nichole at Best Buy in Garner, NC. Nichole was too busy to come to the phone. I was told she would try to call me back tonight or tomorrow.
11/29/14 1:09 PM - Nichole returned my call from Friday and left a message. She apologized for not getting back in touch with me yesterday (Friday). Nichole said she has yet to hear anything back from the escalation team.
12/1/14 2:43 PM – Nichole is at lunch. I asked to speak to Michael {removed per forum guidelines}, GM for the Best Buy in Garner, NC. Michael is not in today. – I left a message for Nichole to return my call.
From: Facebook (Best Buy) [mailto:[email protected]] Sent: Monday, December 1, 2014 2:14 PM To: Jacqueline {removed per forum guidelines} Subject: RE: Need help!!
Hello Jacqueline,
Thank you for contacting us. I am sorry to hear about the issues with having the phone serviced. I have a couple of questions for you before I proceed. Under whose name is this phone and the Geek Squad Protection Plan and is their monthly payment plan up–to-date?
Please reply at your earliest convenience. Thank you.
Derald, Social Media Specialist
ECC Social Connections & Innovation
Best Buy Co., Inc.
Reply Email:
From: Jacqueline {removed per forum guidelines} Sent: Monday, December 1, 2014 3:35 PM To: 'Facebook (Best Buy)' Subject: RE: Need help!!
This phone is in the name of: XXXXX
The phone number associated is: 919-XXX-XXXX (please refer to any of the Case ID numbers below)
There is NO MONTHLY payment for this plan.
****Derald asked that I “Please reply at your earliest convenience”. Wonder how inconvenient it is to resolve this issue for these folks!!
12/1/14 5:05 PM – Nichole called me back. Nichole has still NOT received any information to be able to resolve this issue. Nichole is THE ONLY PERSON at Best Buy or Geeksquad that has bothered to contact me or help me in any way. Her hands are obviously tied.
12/2/14 Michael {removed per forum guidelines} – I CALLED, yet again, to the Garner, NC Best Buy and asked for Nichole. After being on hold quite some time, Michael {removed per forum guidelines} come on the line and tells me that he has NO NEWS about this problem!! Nichole has obviously sent my call to him rather than answer me. Michael states that he WAS GOING TO CALL TODAY (this call was made late afternoon). Still no phone OR anyone with enough sense to be able to get through the system and figure this out.
12/2/14 4:45 PM – Nichole calls me and tells me that XXXX’s credit card needs to be updated in order to process this claim…….WHAT?????????? So, we run to the bank before they close (note the time) and get the credit card address information updated. We have recently moved and I have been telling whoever I talk to about that in case the REPLACEMENT phone had been sent to the wrong address. REMEMBER, the first empty box came to the NEW ADDRESS. Also, I gave the NEW ADDRESS to Michael {removed per forum guidelines} yesterday!!!
12/2/14 5:?? PM – I called Nichole to let her know that the credit card address had been updated today. She was looking for a way to email someone to let them know, because she had NO OTHER way to contact the escalation team, no phone number…..REALLY?
12/3/14 Response from an 11/26 post:
Bill-BBY
Senior Social Media Specialist
Posts: 3,983
Topics: 279
Kudos: 153
Blog Posts: 18
Solutions: 171
Registered: ‎10-10-2012
Re: How do I file a complaint to Best Buy?
‎12-03-2014 02:47 PM
Hello jlippard-
I absolutely apologize for the lateness of this response. We are extremely backlogged from the holiday and Black Friday and trying to catch up.
It certainly sounds like you are experiencing an extremely frustrating situation and I am truly sorry to hear about the issues going on with your phone. I saw that you had also reached out to us through our Facebook channel and my colleague Derald was able to respond to you. I believe that he is waiting on some information from you to proceed, so if you have not yet replied to him, I would encourage you to do so. Hopefully he can help you sort this all out and reach a resolution for you.
Thanks for connecting with us.
Sincerely,
Bill
Seems they are too busy (really, since October) to handle this and one hand doesn’t know what the other hand is doing. I had already responded to Derald and have received NO RESPONSE BACK.
12/5/14 – Afternoon – STILL NO PHONE HAS ARRIVED AND NO ONE HAS CALLED! I called Nichole, Geeksquad Manager, Garner, NC Best Buy. Note that Nichole is the MANAGER! Nichole has received notification that they are TRYING TO SOLVE THE ISSUE! I’m very angry at this point! Up until this call, I have been very respectful AND extremely patient! I said to Nichole “what do I need to do at this point, call the media? WRAL 5 On Your Side? This is BEYOND belief! THE ABSOLUTE WORSE CUSTOMER SERVICE I HAVE EVER ENCOUNTERED! Nichole agreed that I have been respectful and patient and that SHE would also be very angry. Nichole said she would be angry as a Mother and as a customer.
12/8/14 - WELL BLESS MY SOUL! A package arrived today to the OLD ADDRESS! The box is EMPTY, NO PHONE! Nichole had previously told me that the “escalation team” was going to RE-CREATE” the service order. Nichole told me this WOULD NOT WORK BECAUSE THERE IS NO PHONE TO RETURN. They already have the phone! I call Nichole, Geeksquad Manager, Best Buy in Garner, NC. Nichole, with an big ‘ole attitude, tells me that because I said I needed to contact the media, she could no longer discuss this with me or help me. Nichole told me to call 1-888-Bestbuy.
12/8/14 4:04 PM – 888-BestBuy - Rebecca in sales department. Rebecca put me on hold for a bit trying to get a manager to help me. She was obviously concerned after pulling up this account and seeing just how bad the customer service has been. With Rebecca being in sales, I guess she gets it. Rebecca hands me off to Catherine. Catherine apologized for the way I’ve been treated and seems to be very concerned about this as well (some I’ve spoken with seem concerned, but NO ONE can ACT – the GM in Garner NEVER SEEMED CONCERNED). Catherine tells me that it would be a good idea to go to the UPS store and get them to track the phone sent on 11/5/14! Really…we have been told the phone was received! We have also been told the serial number did not match…….. Catherine tells me that it is NORMAL that the serial number doesn’t match if there has been prior repairs (which there has been). ANOTHER PROMISE TO CALL BACK IN 24 TO 48 HOURS. Another day……….. NO PHONE, NO RESOLUTION!
47 DAYS, 30 documented phone conversations (some not even documented), MANY EMPTY promises of a CALL BACK, Delayed or NO email responses and COUNTLESS hours (mine and theirs) NO RESOLUTION from anyone!!! Paying for a SmartPhone plan for going on 2 months with NO SMARTPHONE! The amount of time they have wasted taking my calls would equate to just giving me a new phone! My time would equate to 3 new phones. The amount spent on a phone plan service that can’t be used is ridiculous. This Geeksquad plan is and has been in good standing for the entire duration of this issue. The madness just doesn’t stop!
The amount of money WASTED on this one issue is unbelievable! Corporate Best Buy and Geeksquad are spending untold thousands of dollars with POOR MANAGEMENT such as this and passing on the expense to the consumer!!
If you're planning on shopping/purchasing at #bestbuy or using #geeksquad this holiday season, consider this post on customer service. Imagine how you would feel if a family member or friend had to deal with this type of service, especially for a gift!!!

How can i print specific pages against searched word or name (in one print command) from 1000 pages

how can i print specific pages against searched word or name (in one print command) from 1000 pages

Thanks, Alex!
ok, I try first approach in print4.vi, but Labview return an error (view jpg); if I cut From, To controls, the VI print all pages. The same things happen also if I trasform I32 in Variant.
I don't try second approach, because at this time I have only one report
I try also with VB macro: this is better (print3.vi) but.....if I use:
Sub Print_Pages_From_To()
ActiveDocument.ActiveWindow.PrintOut Range:=wdPrintFromTo, From:="2", To:="3"
End Sub
is ok; print the pages selected; if I use:
Sub PrintPages()
ActiveDocument.ActiveWindow.PrintOut Pages:="2-3"
End Sub
printer print all pages.
what do you think?
regards,
Italo
Attachments:
print Problem.jpg ‏39 KB
print4.vi ‏19 KB
print3.vi ‏19 KB

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