How can i fix firefox crashes

Crash ID: bp-ffb50fd9-e0cd-4843-8b6a-f73a92131027

hello partdimi, your crash is caused by a library named ''BitGuard.dll'' - please see if you can remove the program from your system's control panel.
when you google this file name it is also often associated with malware, so you also might want to run a full scan of your system with the security software already in place and different tools like the [http://www.malwarebytes.org/products/malwarebytes_free free version of malwarebytes], [http://www.bleepingcomputer.com/download/adwcleaner/ adwcleaner] and [http://www.microsoft.com/security/scanner/default.aspx microsoft safety scanner].
[[Troubleshoot Firefox issues caused by malware]]

Similar Messages

How can I fix Firefox crashing whenever I have many tabs open?

I will try to keep this short. I used to be a long time Firefox user...like since it was first released. I have always had issues with it crashing when having many tabs open. I couldn't take it anymore and jumped ship. After a brief period using Chrome I decided to install version 31 and try it out again.
I still have the same exact issues. The issue has persisted across multiple computer builds with increasing power and memory.
Currently I am running an i7 4770k with 32GB of RAM and a GTX 770, SSDs, etc. I just installed Firefox yesterday after getting fed up with Chrome and some of its issues. Firefox has crashed about 6-10 times since then.
I am a heavy browser. I normally build up tons of open tabs, upwards of 100+ open tabs at once (maybe more, I've never counted). I understand that this can use a lot of memory, but I have a ton of memory. My system utilization does not go above 30% ever, yet Firefox consistently crashes. I'm actually a bit surprised, it seems worse now than it ever has in the past. It crashes, I restore, and it will crash again within 5 minutes. I have no add-ons installed. I had Ad Block Plus installed briefly but I uninstalled that once these crashes started.
This is Firefox, no add-ons no extras, nothing else to alter its performance. It crashes constantly. This may just be the final attempt before I go searching elsewhere.

I tried to do as you instructed but I don't see any of my recent crashes in there. There are some older ones I see, perhaps from a previous install? There is nothing for the crashes I've had the past day or two. I don't normally submit crash reports though anymore. I can try to recreate the problem and submit one soon if that helps?

How can I fix Firefox 18 and 19 from taking too long to close when custom settings for history is used?

Hello, please read entire post before answering, thanks!
I had Firefox(FF) 12.something and was happily using it when I had to get a new hard drive and start over, so I decided to upgrade to the latest FF of the moment, 18.something...
After going through setting up all the different add-ons etc.. and resetting the options/preferences (not cool how you all reset those every time it updates!) The time to open and close went from 2-4 seconds each to 78 seconds to open and 48 seconds to close. Over the last two days I tried (except reset) and read all the suggestions here to no avail.
So I read up on how to totally uninstall all traces of Firefox so I could do a clean install, that didn't work either: The freshly reinstalled FF 18.? program still opened and closed in the same times, and had all my info despite my deleting the folders/sub-folders said to hold that info. I turned everything off in FF, still no improvement, so again I tried to find accurate info on how to completely remove FF and still nothing that is correct for the current programs.
Today I looked again for info on how to totally remove FF, found something new to me, and tried that, including a complete search of the registry and removing everything with the firefox name, then reinstalled FF 18.?
Again all my bookmarks and info was there, and when I looked up help it auto-updated to 19.0 without my permission, again I don't like others making decisions for me for "my own good"(hence the screen name), not OK!
So I tried the reset feature in FF 19.0 and it did just that and the opening and closing lag times were gone, back to 2-4 seconds each,which seemed great!,but no.
When I went back to set up my options and restarted, FF went back to the lag, so I eventually removed/reset everything and all was well again, so I started putting/setting things back one at a time, that's when I found and verified the problem, the history settings!!!
I repeated this 6 times with the same results:
Set the History to Remember, and everything works fine, set the History to Custom the lag returns without fail.
My settings in Custom were:
Accept and remember everything until I close FF
Clear history when FF closes.
In the sub-menu "Settings" under the Clear History when FF closes:
All 6 boxes are checked for History and no boxes were checked for Data (all the defaults)
I looked at the processes running in Task manager when starting and stopping FF with these settings,I found that not only was FF.exe running but also a plugin-container.exe, both eventually stop after about 48 seconds, the plugin container does not appear to run when History is set to Remember all... (I have an incomplete memory about the plugin container causing problems like this in the past but I cant remember what or exactly when so...)
I also tried leaving the History setting to Remember All and the restarted and tried to clear everything through the Tools menu and FF stopped responding for about 60 seconds and then seemed fine afterward.
So I conclude that there is a problem in the newer versions with clearing History in the background while the browser continues to function, and the likely culprit is the plugin container(again?)...
So on to the questions...
Is it possible to set History to Custom and have FF 19.0 remain operational during that process and for FF to close in a few seconds as it did in FF 12.something with the same History settings?
If so how can I set that up?
If not, what is the latest version that will work correctly with the History being remembered until FF is closed and then wiped before re-opening, without waiting more than a few seconds for it all to happen as it was in my FF12.? version?
Also, How do I remove ALL TRACES of Firefox 18.? and up so that I can do a clean install if I need to, as I said everything that is here or linked to from here up to today, 2/21/2013, was not sufficient.
Thanks for your time...

So now on to question #2 of the original post...
"Also, How do I remove ALL TRACES of Firefox 18.? and up so that I can do a clean install if I need to, as I said everything that is here or linked to from here up to today, 2/21/2013, was not sufficient."
Why?
As it turns out, the plugin-container.exe rears its ugly head yet again. With as many as four instances trying to run at once, and locking FF completely whenever I try to watch videos online. (Google Chrome has no problems with the same videos on the same sites with the same software available to it on the same drive on the same machine, so it is definitely something in FF)
Also:
1. ) The auto update for; plug-ins, FF itself, add-ons, etc..., refuses to stay disabled.
I've read others saying that as many as five different areas need to be found and addressed in order to fully disable many of the "hidden" functions of the latest Firefox editions, yet I can't find a definite answer nor instructions to fully address this accusation nor can I find complete and full details/ instructions on how to completely uninstall all data connected to Firefox. I have followed what I can find so far and when I reinstall, all my personal data is there including bookmarks etc... so something isn't getting done...
2.) Whomever is in charge of "security"(Villalobos?) keeps disabling my plugins which is keeping me from using FF to some extent and may or may not be keeping the videos from playing while on-line and who knows what else, but as I have stated before I'm against anyone doing anything for any reason under the Hitler/Stalin-esque ideology that "the ends do justify the means", for example:
''Java Plugin 7 update 12 to 15 (click-to-play), Windows has been blocked for your protection." Why was it blocked?
Old versions of the Java plugin are potentially insecure and unstable. All users are strongly recommended to update on our plugin check page.
Who is affected? All users who have these versions of the plugin installed in Firefox.
What does this mean? The problematic add-on or plugin will be automatically disabled and no longer usable.
When Mozilla becomes aware of add-ons, plugins, or other third-party software that seriously compromises Firefox security, stability, or performance and meets certain criteria, the software may be blocked from general use. For more information, please read this support article.
Blocked on February 25, 2013. View block request.''
So as a last resort I'm going to downgrade to something that the socialist people who are now making decisions for the masses that use the newer editions of Firefox can't control (hopefully) and manipulate against my (our) will.
So I need your help cor-el to be able to remove ALL files/instructions/data in order to downgrade without anything "new" being left behind after uninstalling, presuming you know how to accomplish this and will share it with me and everyone else who wants to continue to use Firefox without someone else deciding what we can and can't do with it.(it is still open-source right?)
3.) I use my computer and browser for my business, I can't afford spending all this time and trouble trying to undo what Jorge Villalobos( and those who think as he does) continue to do, apparently believing that it's ok to cost me (us) time and money in the name of "protection", he really doesn't get it, and I'm done putting up with socialists (or control freaks pretending to be socialists) trying to run my computer. Take a friggin' Philosophy/Logic class and learn why the ends NEVER justify the means Jorge....
4.) This is as plain as it gets Jorge et al.: MY Computer, My Choice!...
5.) So what do you say cor-el, will you help me in this?

We have an iMac desktop computer and Firefox is opened but not functioning. Safari works, so it isn't the computer's fault. How can we fix Firefox?

Can we talk to a tech support person?

Billweins,
What you could try to do is (if not done yet) :
# Uninstall Firefox
#Download Firefox most recent version from [[http://mozilla.org/firefox Mozilla]]
#Re-install Firefox.
If the error persists, I would tell you to follow these steps :
We're sorry to hear that Firefox is crashing when you open it. Please do the following to give us crash IDs that will help us understand more about the crash.
#'''(OS X 10.6 or previous)''' Click the '''Finder''' icon in the dock. Your home folder will be selected. In the right side of the window, click the Library folder to open it. Then open the "Application Support" folder, the "Firefox" folder, the "Crash Reports" folder and finally the "submitted" folder.<br>'''(OS X 10.7 or above)''' Click the '''Finder''' icon in the dock. On the menu bar, click the '''Go''' menu, hold down the '''option''' or '''alt''' key and select '''Library'''. A window will open containing your Library folder. Then open the "Application Support" folder, the "Firefox" folder, the "Crash Reports" folder and finally the "submitted" folder.
#Open the 5 most recent files with a text editor and copy the IDs.
#Paste each ID with '''bp-''' into the reply window on the forums.
Thanks in advance!
You can find more information and troubleshooting steps in the [[Firefox crashes]] article.

How can I fix Firefox going black on my HP Notebook, Windows 8.1?

I have an HP Notebook 15 which uses Windows 8.1
Product name:HP 15 Notebook PC
Product number:J2X46UA#ABA
BIOS:F.24-09/26/2014
Keyboard revision:57.36
Total memory:4.00 GB
Processor name:Intel(R) Pentium(R) CPU N3540 @ 2.16GHz
Firefox will go unpredictably to a black screen, usually in the middle of a longer period of browsing. I cannot close the window or anything else when this happens. The only thing I can do to return to Firefox is to restart the laptop. When Firefox restarts, it does not offer to restore the previous session.
I have already updated the graphics driver as advised elsewhere. It did not eliminate the problem. HP offers no solution.
Yes, I am using the latest version of Firefox: 34.0.5
I did notice that the compatibility troubleshooter does not offer Windows 8.1 as a choice, only Windows 8.

Hello,
Try disabling graphics hardware acceleration. Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches.
You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).
Then perform these steps:
#Open Firefox ''Options'' window (''Preferences'' on Mac or Linux) as follows:
#* In Firefox 29.0 and above, click the menu button [[Image:New Fx Menu]] and select ''Options'' for Windows or ''Preferences'' on Mac or Linux.
#* In Firefox 28.0 and previous versions, click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
#In the Firefox Options (or Preferences) window, click the ''Advanced'' tab, then select ''General''.
#In the settings list, you should find the ''Use hardware acceleration when available'' checkbox. Uncheck this checkbox.
#Now, restart Firefox and see if the problems persist.
Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:
* [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]]
* [[Upgrade your graphics drivers to use hardware acceleration and WebGL]]
Did this fix your problems? Please report back to us!
Thank you.

How can I fix a crash every time I open my InDesign file?

I have been desperately trying to find a solution for this, to no avail. In advance, thank you for any help.
Process:               Adobe InDesign CC 2014 [1768]
Path:                  /Applications/Adobe InDesign CC 2014/Adobe InDesign CC 2014.app/Contents/MacOS/Adobe InDesign CC 2014
Identifier:            com.adobe.InDesign
Version:               10.1.0.71 (10100)
Code Type:             X86-64 (Native)
Parent Process:        ??? [1]
Responsible:           Adobe InDesign CC 2014 [1768]
User ID:               501
Date/Time:             2014-11-25 14:10:32.814 -0700
OS Version:            Mac OS X 10.10.2 (14C68m)
Report Version:        11
Anonymous UUID:        A224F21B-B6F6-1365-7C82-BA4136A8EA00
Sleep/Wake UUID:       BDE7F089-9FFD-4593-A635-95C4A7BF9877
Time Awake Since Boot: 4800 seconds
Time Since Wake:       280 seconds
Crashed Thread:        0 Dispatch queue: com.apple.main-thread
Exception Type:        EXC_BAD_ACCESS (SIGSEGV)
Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000000

Are you using any fonts in this file that you don't normally use?
I'd also try the script at Adobe Community: InDesign 6 is crashing when attempting to open a particular document. All others are opening OK. and the tool at Repair corrupt InDesign Adobe files on Mac OS X

How can I fix firefox, my problem does not match those in descriptions because I get no error messages and re-installing does not help!

Firefox will not start, no error messages at all unless I go to uninstall it and it says that it is already running. After rebooting my computer, and re-installing several times I still get nothing! Been going on for a month or so now. I am running XP pro. PLEASE HELP! I love firefox! The thought of using chrome, safari, IE, or opera is depressing! Please help! Thank you, I have used Firefox since late 2004, it is by far my favorite for many reasons. Any help would be greatly appreciated!
Sincerely eli anderson.

Contact iTunes customer support.

Using firefox, scrolling over a link does nothing, but using IE on the same link I see an .aspx file that I can open. How do I fix firefox?

Going to a state sponsored site I see a link (underlined and in blue), but scrolling over it while in Firefox does nothing. Clicking on the link also does nothing.
Changing browsers to IE, I then go to the same site and scrolling over link changes cursor. Clicking on the link opens a new page.
The link's address is an .aspx file.
How can I fix Firefox to view this link.

Thanks for the try, but no help.
I tried removing the "style", but it did absolutely nothing.
I did notice something odd.
Going to the state site:
http://ww2.doh.state.fl.us/IRM00PRAES/PRASINDI.ASP?LicId=295&ProfNBR=3101
there is a link "Going to complaint", when I scroll over this it reacts normally and clicking allows me to open a new page, BUT, the page is not in the browser, rather it appears to be a new window floating over the browser. This window has no address, it appears to be a separate document rather then a part of the website. In this window document there is a link, underlined and in blue, under the heading "case number". There is no way to remove style from this window, and clicking in Firefox does nothing, while doing so in IE leads me to a PDF document.
I am a neophyte computer user, but wonder if there is something additional needed so Firefox can handle the .aspx file.

Firefox keeps crashing after the recent update. how can i fix this, its doing my head in.

firefox keeps crashing after the recent update. how can i fix this, its doing my head in.

Hello, Please make sure to get a fresh copy of Firefox from
http://www.mozilla.org/en-US/firefox/all
Have a nice day

I keep getting the following message and crash - "plugin container for firefox has stopped working." How can I fix this?

Over the last few day the interent has been crashing with the following response - "plugin container for firefox has stopped working." Why and how can I fix this issue?

Same problem here. Firefox keeps freezing, sometimes for 5 minutes, then either starts working again really slowly or I get the plug-in error crash. This last time I copied what windows said about the error. This is the info:
Problem signature:
Problem Event Name: APPCRASH
Application Name: plugin-container.exe
Application Version: 1.9.2.3814
Application Timestamp: 4c12b3be
Fault Module Name: ntdll.dll
Fault Module Version: 6.0.6002.18005
Fault Module Timestamp: 49e03821
Exception Code: c0000005
Exception Offset: 00048b02
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Information 1: ca4b
Additional Information 2: 0db6cc4f646c2246ddf8a462e3add7af
Additional Information 3: 5b21
Additional Information 4: e5b7e758762c24b02e09abea0b4585f4
Don't know what it means or if it will help solve the issue, but thought I would share it.
All I know is that I am about to do something I never thought I would, switch to Chrome.

Firefox only crashes on one website? How can I fix?

Hello, I have no problems playing videos on other sites such as Youtube, but there is one particular site, Democracynow.org, that crashes Firefox every time I try to play the embedded videos. I tried uninstalling and reinstalling...and I tried reinstalling plugins and updating everything. I get this error message:
AdapterDeviceID: 0x 126
AdapterDriverVersion:
AdapterVendorID: 0x8086
Add-ons: %7BE6C1199F-E687-42da-8C24-E7770CC3AE66%7D:2.0.6,%7Bfe9fe844-2e49-4d20-829f-e2ecfb4a76d7%7D:3.21.0.1,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:35.0
BuildID: 20150108202552
CrashTime: 1421970183
EMCheckCompatibility: true
Email:
EventLoopNestingLevel: 1
FramePoisonBase: 7ffffffff0dea000
FramePoisonSize: 4096
InstallTime: 1421686592
Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x 126
OOMAllocationSize: 88
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 36
StartupTime: 1421970167
Theme: classic/1.0
Throttleable: 1
URL: http://www.democracynow.org/
Vendor: Mozilla
Version: 35.0
useragent_locale: en-US
How can I fix this?
Thank you so much. Hope to hear from you soon.

Start with this:
https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

Firefox is constantly comes to stall and there is nothing in my crash report, how can I fix it?

<blockquote>Locking duplicate thread.<br>
Please continue here: [[/questions/919870]]</blockquote>
Firefox is constantly comes to stall and there is nothing in my crash report, how can I fix it?
It stops working for about 2 to 3 min., then either I close the browser or it shuts-down by itself.

Hi,
Please check if this happens in [https://support.mozilla.com/en-US/kb/Safe%20Mode Safe Mode]
[http://kb.mozillazine.org/Problematic_extensions Problematic Extensions]
[https://support.mozilla.com/en-US/kb/Troubleshooting%20extensions%20and%20themes Troubleshooting Extensions and Themes]
[http://support.mozilla.com/en-US/kb/Uninstalling+add-ons Uninstalling Add-ons]
[http://kb.mozillazine.org/Uninstalling_toolbars Uninstalling Toolbars]
Please note that if you are using the customized Firefox version that came with the Linux distro, the Firefox updates may only happen via the distribution's channel and also, crash reporting may be disabled. If the problem is more general it may also be helpful to post in the particular distro support forum.

Since I downloaded version 4 of Firefox, I'm having the following problems: Extremely slow at loading all web sites, can't view PDF files from web sites, and lots of unresponsive script messages. How can I fix this?

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I downloaded version 4 of Firefox this week and have been having problems since. Firefox is now extremely slow at loading all web sites. Trying to view PDF files from web sites crashes Firefox. I'm getting lots of unresponsive script messages. How can I fix this?

I am having a minor problem to my iphone. It crashed and when i tried to restore it, its only showing the home screen without any icons whatsoever. How can i fix this issue?

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Restore your iphone
If you can't update or restore your iPhone, iPad, or iPod touch

I'm having multiple crashes on my new 5s. I can't connect to my Mac Pro!! Power cord broken. How can I fix this without connecting to my MacBook? Very frustrating and disappointing. Please help!!!

I'm having multiple crashes on my new 5s. I can't connect to my Mac Pro!! Power cord broken. How can I fix this without connecting to my MacBook? Very frustrating and disappointing. Please help!!!

Hi there Rlong50,
You may want to try force closing all open apps and resetting the device as an initial troubleshooting step. Take a look at the articles below for more information.
iOS: Force an app to close
http://support.apple.com/kb/ht5137
iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
http://support.apple.com/kb/ht1430
-Griff W.

How can i fix firefox crashes

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