How can I fix Firefox going black on my HP Notebook, Windows 8.1?

I have an HP Notebook 15 which uses Windows 8.1
Product name:HP 15 Notebook PC
Product number:J2X46UA#ABA
BIOS:F.24-09/26/2014
Keyboard revision:57.36
Total memory:4.00 GB
Processor name:Intel(R) Pentium(R) CPU N3540 @ 2.16GHz
Firefox will go unpredictably to a black screen, usually in the middle of a longer period of browsing. I cannot close the window or anything else when this happens. The only thing I can do to return to Firefox is to restart the laptop. When Firefox restarts, it does not offer to restore the previous session.
I have already updated the graphics driver as advised elsewhere. It did not eliminate the problem. HP offers no solution.
Yes, I am using the latest version of Firefox: 34.0.5
I did notice that the compatibility troubleshooter does not offer Windows 8.1 as a choice, only Windows 8.

Hello,
Try disabling graphics hardware acceleration. Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches.
You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).
Then perform these steps:
#Open Firefox ''Options'' window (''Preferences'' on Mac or Linux) as follows:
#* In Firefox 29.0 and above, click the menu button [[Image:New Fx Menu]] and select ''Options'' for Windows or ''Preferences'' on Mac or Linux.
#* In Firefox 28.0 and previous versions, click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
#In the Firefox Options (or Preferences) window, click the ''Advanced'' tab, then select ''General''.
#In the settings list, you should find the ''Use hardware acceleration when available'' checkbox. Uncheck this checkbox.
#Now, restart Firefox and see if the problems persist.
Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:
* [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]]
* [[Upgrade your graphics drivers to use hardware acceleration and WebGL]]
Did this fix your problems? Please report back to us!
Thank you.

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