How can i fix my iphone i can't update or download apps, when i try it tells me toput my credit card info and i do but when i push done it tells me my payment has been declined, but why do i have to pay to update or download free apps. How can i fix this?

how can i fix my iphone i can't update or download apps, when i try it tells me toput my credit card info and i do but when i push done it tells me my payment has been declined, but why do i have to pay to update or download free apps. How can i fix this?

You must contact iTunes support to get the problem resolved.
http://www.apple.com/support/itunes/contact/
If there is a problem with your account or payment info, you cannot
download anything (including free apps or updates) until the matter
is resolved.
In countries where the iTunes Store only sells apps, the accepted payment methods are Visa, MasterCard, and American Express. Other payment types such as gift cards, store credit, monthly allowances, ClickandBuy, and PayPal are not accepted. Depending on your App Store country, prices may be listed in your local currency, US Dollars, or Euros. http://support.apple.com/kb/HT5552

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Showing I'd has not been reviewed in iTunes..and payment has been declined even after giving credit card.

Apple I'd created has been showing not reviewed in iTunes.. And the payment has been declined after giving credit details... Not sure about it..

Hello Abiez,
Thanks for the question, and welcome to Apple Support Communities.
I understand you are having issues adding payment information to your account. In my experience, this usually occurs due to two common reasons (though there may be more):
If your account information does not match your credit card, you may get a message stating "The credit card was declined."
To expand on the above, your billing name or address may not match the address listed on your credit card statement. Any discrepancy in punctuation, abbreviation, or capitalization can cause errors, which might prevent you from purchasing from the iTunes Store. If you moved, or if your zip code changed recently, ask your credit card company to make sure their records are up to date and match exactly what you are entering as your billing information.
The iTunes Store will place a minimal authorization hold on your credit card each time that you update your account information (equal to around 1 USD). The authorization hold is not a charge. The authorization hold is placed on your credit card to make sure that the information provided matches the information on file with your financial institution. The authorization hold will not be displayed in your iTunes Store purchase history.
If there are insufficient funds in the account to cover the authorization hold, you may experience issues with adding payment information.
For more information, see the following helpful resources:
iTunes Store: How iTunes Store purchases are billed
http://support.apple.com/kb/HT5582
iTunes Store: Changing account information
http://support.apple.com/kb/HT1918
iTunes Store: My credit card's security code or zip code does not match my bank's records
http://support.apple.com/kb/TS1646
Thanks,
Matt M.

HT3702 I am unable to add my bank/card details in my apple account, every time i am getting a message that it has been declined. kindly help me in authorise my bank card in my apple account i need to purchase few apps, pls help me

Hi,
I am unable to add my bank/card details in my apple account, every time i am getting a message that it has been declined. kindly help me in authorise my bank card in my apple account i need to purchase few apps, pls help me

What sort of card are you trying to use ? If it's a debit card then I don't think that they are still accepted as a valid payment method - they are not listed on this page and there have been a number of posts recently about them being declined
If it's a credit card then is it registered to exactly the same name and address (including format and spacing etc) that you have on your iTunes account, it was issued by a bank in your country and you are currently in that country ? If it is then you could check with the card issuer to see if it's them that are declining it, and if not then try contacting iTunes support and see if they know why it's being declined : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management

HT204053 On my app section on my apple account for some reason it is asking me to verify my credit card info and when I ever my Cvv# (security code on back of card 3 digit #) it keeps saying the number is wrong!!! I know it's not wrong so what can I do ab

When logging on to my apps on my I phone 3 when I try to download an app an it sends me to my credit card info and it is all stored. And has been but now it keeps telling me my cvv# on back of my card is wrong! I of course know it is not wrong but it will not let me proceed! Tell me how to fix this because I can't even get a free app because it won't let me past that?

Hi..
May not be just the security code > iTunes Store: My credit card's security code or zip code does not match my bank's records

Still dont wanna use my credit card,always if i want buy something on apple store ,there is a your payment method was declined,dont know why cause my credit card is working...

still dont wanna use my credit card,always if i want buy something on apple store ,there is a your payment method was declined,dont know why cause my credit card is working...

Find out here:
iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html

I recently added a itunes gift card to my account and now it wants me to reenter my credit card info and when i do it says credit card declined?

I recently added a itunes gift card to my account and now it wants me to reenter my credit card info and when i do it says credit card declined?

I think I had a similar problem the other day. I purchased an app with a cc that had been canceled by my bank with out me knowing it had been. Once I realized the cc was no longet active I added an itunes giftcard thinking that would allow me to purchase items. Well everytime I tried to ourchase somrthing with the new gift card it kept telling me that I had no funds. So someone in the apple store told me that until the app purchase with the old expired cc cleared on that cc then i would not be able to use any other form of payment. So I had to call my bank and asked them to reactivate my old cc for a couple seconds while I repurchased the app with my bank on the phone. Once that purchae cleared then it allowed me to use apple gift cards. Sorry for long answer but I think this might help you.

HT201303 when I try to do updates in the app store it keeps asking for my credit card info and telling me that my "security code is invalid". it obviously isn't. how can I fix this issue?

I have 3 Iphone 4's. One of them updates from the App Store with no issues. My other two which are under the same AppleID will not let me do updates. when I try it asks for my Credit card info then after i enter it it says "security code invalid". Has anyone else had this issue and how have you fixed it?
thank you

Leigh...
but cannot do this because I cannot access Mac App Store
If you can't access the App Store from the Apple menu, Dock, or Applications folder installing the Mac OS X 10.6.8 Update Combo will reinstall the App Store for you.
It's ok to do this even you are already running v10.6.8.
Plants vs. Zombies, and that is all for additional software on here
FYI: Some third party software can cause issues with the App Store > Mac App Store: Sign in sheet does not appear, or does not accept typed text
Apple is not responsible for incompatibility isssues with third party software.

HT1918 My boyfriend had an credit card on my account but now longer has money on the account, how do I delete his credit card info and leave it blank?

So for some reason it the App Store won't let me download free games to my phone. When ever I try it always say please sign in. And when I click sign in it take me to the credit card infor, i do not have a credit card. It won't allow me to downloads any free app to my phone unless I put in a credit card. How do I download apps without a credit card?

Hello Clancbelle,
It sounds like you have a credit card saved to your Apple ID payment information and you would like it to be removed from the account and set the payment method to None. You should be able to do this with the following article:
iTunes Store: Changing your payment information
http://support.apple.com/kb/ht1918
Changing your payment information using an iOS device
Tap Settings on the Home screen.
Tap iTunes & App Stores.
Tap your Apple ID. (If you aren't signed in, enter your Apple ID and password and tap Sign In.)
Tap View Apple ID.
Enter your Apple ID password.
In the Edit section, tap Payment Information.
Update the information that you want to change.
Tap the Done button when you're finished.
Thank you for using Apple Support Communities.
Cheers,
Sterling

I've changed my credit card info, and still have credit on my iTunes account, yet can't purchase anything. What am I doing wrong?

IIce updated my credit card info. i have credits in my itune account, yet I can't buy anything. What am I doing wrong?

Have you tried going to Settings>iTunes & App Store, and signing out? Click on your Apple ID, then on Sign Out. Then sign back in again and try again.
Also, make sure you have closed the app: double-click the Home key and swipe up on it to close it. Then try again.
Cheers,
GB

I have tried to cancel my credit card info and there is no option on my payment screen just the choice of choosing 1 of 3 credit cards. What do I do next?

I have tried to cancel credit card info but there is no option in my payment screen. There is only the option to choose 1 of 3 credit cards. What do I do next? Any and all help with be greatly appreciated!

I don't think that the "none" option is available in every country. Where are you located?
If you can't remove the credit card by any other means, you might want to contact iTunes support. You can choose your country in the bottom right corner.
http://www.apple.com/support/itunes/contact/

I'm trying to access an uncompleted app. on a gov't website using Safari 5.1. I receive a message saying the browser is incompatible with the website. It has been suggested that use Safari 5.0 instead. Must I delete 5.1 first, or can I have both browsers

I'm trying to access an uncompleted app. on a gov't website using Safari5.1 I receive a message saying the browser is incompatible. I have been advised to use Safari 5.0. Must I delete 5.1 or can I use both browsers on my Mac.

As above, there is more to Safari than just the App, however I dont like the changes in 5.1, so restored the 5.0 version of just the App and it functions just like it used to
It might not work for you, and it can just be deleted if it doesn't, not sure how easy it is without time machine
go into Finder and Applications folder
enter time machine (it will default to app folder)
find a date that you had 5.0
click to restore it (Do Not restore into original location, restore it to desktop to test it)
When this has been done, run Safari from your desktop and see if it fixes your issue
I have been using this version done like this for a couple of weeks and it is fine, I did copy it to the Application\Utitlities folder along with some other older software I have, then made this one the version on my dock
If it doesn't make any difference just delete Safari.app from your desktop

My payment has been declined.

Hi,
I made a purchse for an iPad Mini on November 3rd, 2012 and everything was great, I had no issues with my Debit/Visa Card at the time of purchase. But then a week or so after I went to check my status of my order and it said this:
"Payment action required: We are unable to obtain an authorization for the credit card you provided. /Nous n'avons pas pu obtenir l'autorisation pour votre carte de crédit. Please update your payment method to continue with this order."
So, I thought that was a bit strange. So, I re-entered all my information and Devit/visa card number and everything and it was fine. A hour or so later, I got the same message. I honestly didn't know what was wrong, so I called Apple and they said they tried entering everything in, and it wouldn't work. So they told me to call the bank, and I did and the bank said "There's no restrictions and there should be problems whatsoever with your order. There's nothing wrong with our end". So I called Apple back, and they were trying again and again but still no luck
So, I don't know what to do next. They said they would talk to the Payment team and get back to me and they should solve my answer by the end of the day. But I honeslty don't know what to do, because I was suppose to receive my iPad Mini on November 29th, but my payment method isn't working. I don't know what to do. This is a gift for my Dad's birthday too
I've never had a problem with purchasing anything online with my Card, only on Apple. Also, I have the right amount of money in my bank to pay for it as well as my daily limit.
If anyone has an answer for me, that would be awesome
Thanks,
Tim

I called the Bank/Credit card and they told me that there was nothing wrong with my card, and I also verified with them my address and it was the same. I honestly don't know what to do, Apple didn't even know what was wrong.

I can't purchase anything even though I redeemed an iTunes card for $15. Apple is asking to verify my credit card info, and also for answers to security codes that are not mine.

Okay so I just got an iPhone 5. My first iPhone. In the past I've had two different iPods, an iPod Touch 3rd Generation, and an iPad 2.
I only have 87 cents in my bank account so I paid cash for a $15 iTunes card so I could get some applications on my new iPhone 5. I realize that iTunes won't let me download updates or buy new applications when my bank account has a low or insufficient balance, so it will ask to verify the code on the back of the card. After entering the code, it says to please enter valid information. The information is valid, but won't be accepted because it has a low balance.
I tried selecting "None" as my payment options to see if that would allow me to make purchases using the $15 balance I just redeemed from the iTunes card. It doesn't seem to help the situation.
I went to contact Apple, but I had to schedule a call (this is the first time I've ever had to contact support for a problem - ever). I also sent in an email hoping I would get a response sooner. I want to play with my phone now, not in a few days when they can finally call me back...
While trying to figure out a solution to this, I ran into a couple of security questions that aren't even mine... They can't be because I don't have an answer for them. These security codes are not mine. I tried putting in an answer and it didn't work - obviously, because the questions don't apply to me. What the heck is going on Apple? I've never had so much trouble with your services before.
I'm not very happy right now.

Look, I understand I still need a card attached to the account. The problem is, it won't accept my card because I only have 87 cents in my bank account right now.
If I had known there would be so much trouble with the iTunes card, I would have just put the cash in my bank account in the morning instead of buying an iTunes card (I didn't expect the banks to be open on Thanksgiving of course).
Apple will only accept cards that have a balance. The balance is so small in my account that it won't accept it as a valid card.
I'm going to have to contact Apple anyway to reset the security questions. That's obvious. Your answers were not exactly helpful. You didn't tell me anything I don't already know, but thanks for trying to be helpful.

TS1702 I try to install free apps only from App Store and they wount install nor update says a problem with a previous purchase says all my prepaid credit card info but pop up comes back when I enter info is correct What's this problem?Can someone help?

This is a question,The pop up says there's a billing issue with one of my purchases of apps that all where free to download I can't update also any of the very few free Apps I have

Bigbenfromny wrote:
...The pop up says there's a billing issue with one of my purchases ...
You need to Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

Has anyone else gotten an email supposedly from Apple saying you had missing data and to update? I went to update, gave some info only to see they wanted my credit card info and money. How do I report this and to whom. Impossible to contact Apple.

Has anyone gotten an email saying your system was missing data and to update? I went to update, gave my email and password just to find it wasn't really Apple
but, wanted my credit card and money. Did not follow up. Where and how do I report this to Apple. Seems impossible to contact them.

Forward it to [email protected] and then delete it.
(112838)

How can i fix my iphone i can't update or download apps, when i try it tells me toput my credit card info and i do but when i push done it tells me my payment has been declined, but why do i have to pay to update or download free apps. How can i fix this?

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