How can i fix my laptop if i cannot get the sound and audio working again

hp pavilion g7-1219wm, windows 7 32- bit, having trouble with my audio, no changes occured it just started messing up when i was watching my tv show on netflix,

- Restore from backup. See:                                                
iOS: How to back up                                                                                     
- Restore to factory settings/new iOS device.             
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar                                      

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