How can I follow-up directly to apple, for my defective iphone5. They promise to replace it but then it's been a month. I want to know when exactly will I get the replacement. PLEASE HELP ME. Im from the Philippines.

I just bought my iphone5 last march 27, but then after a few weeks I noticed that there is something loose inside of it. So I went to Globe Philippines, a telecommunications company in the Philippines and one of the authorize distributor of iPhones here ib the country, but instead of just replacing my defective phone, the advised me to wait for 3 to 4 weeks for them to be able to replace it because the replacement unit will be coming from Apple Singapore. I said ok then, but It's already a month now, still there is no feedback regarding the status of my phone. PLEASE HELP ME! Apple Singapore, Im begging you to replace my phone.

All support for your iPhone in the Philippines is handled by Globe, so you need to continue to work with them on the issue. No one here can help you directly with this issue, nor is there any way you can yourself contact the repair depot in Singapore (if indeed that's where it is). You can, however, try calling Apple Support in the Philippines at 1-800-1441-0234, ask to speak with someone in Customer Relations, and ask if there's anything they can do to help expedite the process.
Regards.

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