How can I force a carrier update?

I used the "Restore" option in iTunes to reset my iPhone 3G to an earlier state.  (Don't ask why.)  Unfortunately by doing so I also reversed a carrier update and now my visual voice mail does not work.  Tech support tells me that iTunes will automatically let me know an update is available and then apply it; unfortunately after several weeks and regular connections to my computer the update has still not been applied.  Is anyone aware of a way to force this update?
What I have tried:
- rebooting my computer (of course)
- soft and hard rebooting of the phone
- clicking the "Reset Sync History" button in the advanced settings of iTunes
- uninstalling iTunes, attempting to remove every record of Apple from my computer, rebooting and then re-installing.  Unfortunately I missed something because iTunes still had my phone's backup files.
Specific system details:
- laptop running Windows Vista 32 Bit
- iPhone 3G
     Network: TELUS
     Version: 4.2.1 (8C148)
     Carrier: TELUS 9.0  (This was at one point TELUS 10.0, and this is the thing I need to fix)
     Model: MB489C
- frustrated user at keyboard
- iTunes 10.4.1.0  (most current I can find)

Alright ... thanks for the suggestions, it has taken me a few days to find a suitable time to be without my phone for a while and unfortunately these ideas had no effect.
I did a full reset again, this time I set up as a new phone.  The newly set up phone still has the old carrier (TELUS 9.0), and iTunes has not yet prompted me for an update.  How frequently does it check?  I clicked the "Check for Update" button with no effect; I restarted iTunes and rebooted the phone but no prompt yet.
For the heck of it I put a few apps on the phone (which work faster now, nice!) and basically have left it connected for a while to see if I might get a prompt (1 hour so far, not yet).
Any further ideas? This is quite frustrating!

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