How can I force iMessage to recognize another iMessage device?

After updating my iPhone 5 to iOs 7, iMessage will not recognize a friend's iphone for sending messages via iMessage. Prior to updating to iOs 7.0.2, I had no issues with iMessage. Other people can write to me and to my friend with iMessage and he and I can send iMessages to other people, we just can't iMessage each other. All messages between us and group messages that each of us are a participants in are sent as SMS messages. I have tried the following fixes with no success:
1. Turning iMessage off and on.
2. Turning the phone of and on.
3. Hard resetting the phone (holding the home and power buttons until the apple logo appears).
4. Turning iMessage off, resetting network settings, and reactivating iMessage.
5. Backing up phone, erasing the phone completely, and restoring to a backup.
Does anyone have any clue about this?
Additionally I would like to report this issue to Apple, but the only way that I have been able to find is to pay for support. I don't want to pay $30 to report an issue. Does anyone know how to report issues without paying?

I have the same problem on iOS 7.0.3. With one particular friend I receive iMessages from her just fine and I can send her iMessages from Mac OS X and Messages on iPad, but Messages on my iPhone keep sending her my messages as Text messages. I send iMessages just fine from the same iPhone. SFChuch, what ios version is your recipient using? Did they sign up on iCloud? I wonder if the problem happens with recipients who are not properly registered on iCloud or some special case like that.

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