How can i gat laptop to allow me in using password
Laptop will not accept my usual password or let me reset it. Says something about no drive. Mkspearson
Hello Mkspearson,
Welcome to the HP Forums! I hope you enjoy your experience!
I understand you cannot use your password or reset, on your laptop. Additionally, you are seeing an error message about the drive. To assist you properly, I require the exact error and the following information:
1. The computer's model number. If you require assistance locating this information, please reference this website: Locating the Model Number of the Computer
2. The computer's operating system. If you require assistance locating this information, please reference this website to determine your Windows operating system.
3. Have you installed any new hardware on this computer, before the issue appeared?
4. Have you installed any new software or drivers on this computer, before the issue appeared?
Thank you for choosing the HP Forums. Have a great day!
Mario
I worked on behalf of HP.
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