How can I get a duplicate subscription for ExportPDF cancelled?

It's like talking to the moon. I have tried umpteen ways of contacting Adobe to get an erroneously double debit of a subscrption for a programme that doesn't even work properly with German texts.
HELP!
I can be contacted via my email address: [private information removed by moderator.]

Dear Sara,
Thanks for your response. Let me explain what happened: Responding to an Adobe popup I filled in a form (several times with mostly no apparent outcome. The trouble seemed to be that I approached Adobe through my PC here in Corsica, although I have my main account in Germany. The ad talked about an annual subscription around 20.- €, but when I started filling in the form, the system changed the price in line with the French VAT. OK Then it demanded a French address, which I provided. Im cannot recall having given anyone any email addres other than [email protected] But after jousting with the system for half an hour I cannot swear that I didn't give Adobe my French Email address [email protected]
The thing is, I only have a VISA debit to show anone. I have attached a screenshot from which you can see my VISA account number.
In the meantime I have received another email from m.m.murphy telled me the same thing that they have no rtecords of any purchase. I will send m.m.murphy a copy of this mail.
Barrie Willett
Moorweg 49
13509 Berlin
Tel. 0049304334913
Fax / voicemail: 00493212 13509 49
or
San Carlu 57
Linguizzetta
20230 San Nicolao / Corse
France
Tel. +33 495 30 60 66
>

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