How can I get a statement of recurring monthly cha...

On May 14th I contacted BT to arrange an upgrade to Infinity in order to keep access to Sky Sports 1 and 2.
I was given a verbal breakdown of recurring monthly costs for:
Line rental
Infinity 1 with unlimited evening and weekend calls
BT Essential
Sky Sports 1 and 2
I agreed to these costs and was told that I would receive written confirmation. This did not arrive.
The upgrade and associated work went ahead and I have all the services I agreed to; with only minor problems along the way.
In numerous telephone calls I have made to BT customer services I have requested this cost breakdown be sent to me by either post or e-mail, I have also done the same using the online “chat” facility.
On every occasion I have been promised that I would get the information I want, but all I have received are two copies of a letter telling me my upgrade to BT Infinity will happen soon.
Does anyone in the BT Community have a suggestion on how I can get BT to comply with my simple request?

Hi
I am sorry to see you are having problems
I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951
They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress
They are a UK based BT specialist team who have a good record at getting problems solved
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

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