How can I get access to Encore 2.0

Jeff, I have tried to contact support several times about this problem, and every time they send me back to the forum, even after I link them to this post, and send them this excerpt from above: "If the software title you have purchased is affected by the activation server being shut down, but is not available for download in the previously referenced pages, then please contact our support team at http://www.adobe.com/support/chat/ivrchat.html."
I have Production Studio Premium (which is not available for download), but I downloaded all the components that were available and got them installed (after finding some alternate installation instructions), however, Encore DVD 2.0 is not available!
Others have posted about this too, with no response (see the original thread).  Where can I go to download or activate Encore DVD 2.0 or Production Studio Premium?

Well Jeff, the latest is:
This venture into Support is in addition and after the transcript above...An Adobe person rang, I went through the whole explaination, everything again.
Got  the speech about 'CS2 cannot be activated, the server shutdown etc... then shown to the CS2  download page, told to download Encore from there... I pointed  out that Encore was not there. A long wait, a very long wait then I was  told something like 'Encore is part of Creative Suite Production Studio  Premium',  I said "Umm, Yes, that is what I've got." that is what I say  at every oppertunity 'Creative Suite Production Studio Premium'.
Using  Adobe Connect he rummaged through my PC...he started CCleaner without  asking me first - which is a real, real nono.  I  thought Adobe  Connect   'shared my screen' facility only allowed him to see my screen  not use my PC, move the cursor and run programmes otherwise it wouldn't  have happened. And will not happen again.
Anyway,  eventually he said Encore was in VCS2.zip,  asked me to download  VCS2.zip....as it was taking some time, 45min accoring to the dialogue  box so I suggested he rang back in an hour, when the download had  finished...and to be honest I was not happy having someone with the ability to  remotely use my PC hanging about for an hour...I really have no idea  what other facilites that programme has so was I really, really glad he  agreed to ring back in an hour, that was about 2hrs ago.
VCS2.zip has finished downloading I've opened it and found its the 'Total Training' video.... so no wonder he hasn't rung back.
Just a thought, what is in CS_2.0_WWE_Extras_2.exe mentioned in the table at http://download.adobe.com/pub/adobe/magic/creativesuite/CS2_EOL/MLTI/CS2_install_Win.pdf....because that is not on the CS2 download page. Encore DVD 2.0 maybe?
I've  just realise a problem...the name of the suite...I keep on saying I  have 'Creative Suite Production Studio Premium' on the sticker where the  serial number is it says 'Video Suites Premium'...is that confusing  everyone when the serial number is asked for?

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