How can I get Adobe Bridge to show XMP metadata using Adobe Drive 4 CMIS Connector?

I have successfully connected to an Alfresco Enterprise Edition 4.1.0 repository, using the Adobe Drive 4, created a test folder and uploaded a jpeg file containing XMP metadata into it.
When I view the image's metadata (using Adobe Bridge), I observe that only part the standard file properties are displayed.
When I view a local copy of the image using the same, I see all fields of the standard file properties plus available metadata.
My question: what should I do in Adobe Bridge to be able to see all available XMP metadata?
Kind Regards and Appreciation
Don Greenwood
Pixelboxx GmbH
Dortmund

How did you get through to customer service?  They've changed the website and I can't even find phone numbers or a chat button any more.
Here's my story that I posted on discussion yesterday, but no one has replied:
I am screaming and pulling my hair out right now!  The last six months with Adobe has been a nightmare.
Once again I am completely locked out of Creative Cloud and cannot use the apps even though my automatic monthly deduction for payment was just made a couple of days ago.  Creative Cloud continues to reset itself to the trial version which runs out in 30 days and after that I am locked out once again.
Now it looks like it is harder to access support than before.  Where are chat and the phone numbers now?  This was a nightmare with countless hours spent on chat and the phone over the last six months, and now I don't even know how to access support in order to spend even more time that does not solve the problem.  What am I to do?
I cannot use the product I have paid for!
Please help!

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