How can I get Adobe to take over my computer to help with lost photos?

I have lost photos going from PC to Mac in Lightroom.  Have tried all the standard stuff.  How do I get Adobe to log into my computer remotely to help?

Adobe Support is for problems installing and licensing their software on your computer, not to fix something you’ve done by mistake, unless you pay for their support which will likely cost quite a bit.
If you can describe your issue here in more detail perhaps a forum user can help you.

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    Thank you. This information has allowed me to solve the problem!  Laura
    Date: Mon, 24 Oct 2011 07:49:00 -0600
    From: removed
    To: removed
    Subject: Re: How can I get Adobe Acrobat 7 to embed a specific font? How can I get Adobe Acrobat 7 to embed a specific font?
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