How can I get an extender if they are always out of stock?

Question

I recently moved to an area that shows on the connection maps as covered, but after reporting an issue with my service on my iPhone 5 LTE phone, I was told I was in a "fringe" area.  I was told my only options were to change to a different carrier or get an extender.  The rep noted on my account that the ETF would be waived if I left and I did some investigating
It seems that where I moved is a dead zone for almost all the carriers so I decided to try to get one of the extenders.  They offered me a refurb for $99, but then told me it wasn't available.  I have tried repeatedly over the last two months to get one, even a new one, and have had no luck.
For the last three months, I am paying for cell coverage that I don't have, dropping calls if I don't stand in the one spot in my home I can get one bar of coverage. At this moment, I am 10 ft away from that spot and the phone continues to search for coverage.
How am I supposed to get a device that is never in stock?  I'm not happy I am going to have to buy something AT&T and Sprint offered for free, and at this point I am wondering if Verizon cares anything for brand loyalty.  Just totally frustrated and really wanting to use a service I pay a lot for monthly.

Answer 1

@VZWSupport, LasinaH_VZW
I do not want and cannot afford to spend $250 dollars for something two of your competitors have offered me for free if I switch, to fix a problem your technical support has already diagnosed as an issue with YOUR signal and not MY apartment.  Your maps show me has having "excellent" coverage, however your technical support has confirmed with an engineer that we are actually in a "fringe" area and qualify for an extender.  After 10 years and tens of thousands of dollars, I would thing sending me an extender gratis for my continued loyalty would be nothing for Verizon.
Right now I am more than a little aggravated as I was SUPPOSED to be called yesterday when refurb extenders were available as I was offered one at a reduced price.  It is almost 48 hours since the promised follow-up and I have heard NOTHING. I am not happy to be spending the $99 but if it means I can take a call in my apartment without worrying about it dropping every three minutes, then so be it.
So here's what's going to happen.  I am going to call and talk to technical support one more time.  If we don't reach some sort of satisfactory solution, I will be taking advantage of the waived ETF I was promised and go to a competitor who will be more than pleased to give me their version of an extender before I walk out of their retail location.  I actually have that from them in writing.  What I pay may not enter into anyone's calculation on the bottom line and I do not imagine my leaving will have any great impact on Verizon's profitability, I do know that turning promoters into detractors will eventually catch up to the company at some point.