How can I get Apple's Attention, and get a new screen for my PowerBook?

Question

Here's the problem, I have these pixels that won't turn completely black, they do every other color but black, and they're all over the screen. I have 26 of them to be exact. Some are brighter than others, some are green, others are varying shades of blue when I have an all black screen on. Some go away after the laptop has been off for a period of time, but during 2, 3, 4 hours of use, they begin to emerge again. I also have a white spot similar to the PB15" problem. I have taken this to the Apple Store at Eastview, and they claim it isn't serious enough of a problem for them to look at. They give me a lengthy talk about how there is a "certain number that they look for." And I reply with "I go to school for art, I look at images for my classes on my computer daily, color IS important to me." I also tell them that under florescent lighting, the severity of the problem is less visible, mainly because I do my work under halogen based lighting and low light situations. I have also said that I will buy Apple Care if they replace my screen. I am really serious about these little "anomalies" and I really would just like a screen replacement. I really wouldn't take two hours out of my day to have someone look for a problem that does not exist.
So if anyone has any recommendation as to how I can get this issue resolved quickly and without any tooth pulling, I would appreciate it. I have been a mac user for close to 14 years, and this has been probably my worst mac experience so far, I really hate to tarnish my record with one little issue.
Power Mac G5 Dual 1.8/12" PowerBook 1.5   Mac OS X (10.4.5)  

Answer 1

I took it to a different Apple Store, this time, they admitted that they saw the lighter pixels over dark screens. They said it doesn't effect the overall usability of it enough to warrant a repair. They also saw the white spot, however, they claim it is because I had exerted pressure on the screen, not because of the same issue as the 15" Powerbooks. I carry my Powerbook in one of those neoprene Tuscano cases, and then I always put it in a padded laptop case separate from all of my other gadgets and utensils, I highly doubt it was because I mistreated my Powerbook.
This whole situation has left me very frustrated, I am just going to throw in the towel. I wouldn't go through all this trouble if it was truly minor issue, but for the work I do, it is a huge one. I will say this though, when I buy my next Mac, and I am offered Apple Care, I will refuse. There is absolutely no point in purchasing it if they won't repair my Powerbook when it is within warranty. Why should I pay extra when they still won't replace it two years later? This has been the worst Apple experience in all my years of owning a mac. Will it stop me from using them? No. But it does reduce my satisfaction with their customer service.