How can I get Apple support without using a phone

I am having problems logging into I message and the App Store. I can log into my Apple ID but can't change security questions and need to contact Apple support however I am abroad and can't use a mobile phone...is there another way as I can't see an email address.

You can start here:
https://getsupport.apple.com/GetproductgroupList.action
Depending on your questions/topics, you will wind up with one or more choices to contact support.
And this is for Apple ID security support:
Contact Apple for help with Apple ID account security - Apple Support

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HT2589 how can i create apple id without using credit card details ?

how can i create apple id without using credit card details ?

@Limnos - that doesn't work anymore. There is no NONE option. I've been at it for hours trying to set up my daughter's account. I've tried creating and verifying an appleID on the web, on her touch...everything. Every single time you get to the stupid Touch, it wants to walk you through the verification of the account and it demands payment (even for their suggested apple Remote method listed in the KB).

How do I get apple support without an AppleCare protection plan?

So I recently had a problem with my Apple ID while still under AppleCare, and it turned out that AppleiD was saved with .con instead of .com. I was told to make a new Apple ID and use this new one for everything, and so I did. I forgot my password for that old .con AppleID and forgot that that AppleID was still used for my iCloud account, so it won't register to try for resetting or retrieving my password. My phone was restored last week and I can't back up my iPhone without my password and I was able to fix it by talking to a support representative, but without AppleCare, I cannot do so.
Can anyone help me with this, please?!?!

You do not need an Apple Care plan to speak to Apple Care agents for assistance with Apple ID issues. You need an Apple Care plan when you wish to speak to Apple Care about hardware issues regarding Apple hardware products, such as a Mac or an iPad.

How can I get album artwork without using iTunes on the computer?

I used touchcopy to copy the songs off my ipod touch onto my new computer, so i could then load them onto my ipod nano. I have got the songs on the nano, and theyre still on my touch, but there is no album artwork on either. For my nano, i can use iTunes, but the computer my touch is synced to is, well, dead. So, is there a way to get the album artwork back on my touch?
Also, on my nano, it doesnt have any of the artists or album (name) for the songs
Thanks

Hi Wickster,
I have found the following resource that may provide more help:
iTunes 11 for Windows: Add artwork to songs and other items
http://support.apple.com/kb/PH12361
Additionally, you can instruct iTunes to search and download artwork from the iTunes Store. To do so, click File > Library > Get Album Artwork
Thanks,
Matt M.

HT201304 I am a parent who set the restrictions on my sons phone and stupidly forgot the password. It has locked me out and I still can't remember. How can I get back in without resetting his phone? He will freak if I do that!

Help!!!! Need help figuring this out

You cannot. There is no way to recover or reset the password except to restore the phone as a new device. You cannot even restore from a backup, because the backup contains the Restrictions passcode and will just bring it back. Sorry.

My charger is stuck in USB port of my car , how can I get it out without damaging either ?

The charger that came with my iPhone 5c is now stuck in the USB port of my car. How can I get it out without damaging either?

Use this article: If you can't update or restore your iOS device - Apple Support
Best of luck! And since you didn't back up your data previously, all your data is lost. Make sure to use the free backup services of iCloud or iTunes.
iOS: How to back up and restore your content - Support - Apple - http://support.apple.com/kb/HT1766

HT4623 I have tried resetting an iPhone 3 and I am unable to activate and sync it. How can I reset the device without using a computer?

I have tried resetting an iPhone 3 and I am unable to activate and sync it. How can I reset the device without using a computer?

Hello anacc,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iOS: Unable to update or restore
http://support.apple.com/kb/HT1808
Connect your USB cable to your computer but not to the iPhone, iPad, or iPod touch until step 3.
Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.If you cannot turn off the device using the slider, press and hold the Sleep/Wake and Home buttons at the same time. When the device turns off, release the Sleep/Wake and Home buttons.
While pressing and holding the Home button down, connect the USB cable to the iPhone, iPad, or iPod touch. The device should turn on.
Continue holding the Home button until you see the Connect to iTunes screen. When this screen appears, you can release the Home button:
Note: If the image of a battery appears, let the device charge for at least ten minutes to ensure that the battery has some charge, and then start with step 2 again. If you don't see the Connect to iTunes screen, try these steps 1 through 4 again.
iTunes should automatically open and display the following message:
"iTunes has detected an iPhone in recovery mode. You must restore this iPhone before it can be used with iTunes."Note: If iTunes not open after two minutes, please open iTunes yourself.
Use iTunes to restore the device.
Best of luck,
Mario

Can i create apple id without use the credit card?

can i create apple id without use the credit card?

I'm getting the same thing. I created a new Apple ID via the Internet (appleid.apple.com) When I go to my device to try to use it, I have to review it first and in that process, I'm asked for a credit card or iTunes gift card. There is NO 'none' option.
I work in a school district and we'd like employees to use their own apple ID for free apps which will allow them the freedom to explore apps without weighing down our tech dept with myriad requests for random apps. I deal with a broad demographic and many users are suspicious of putting personal credit card info on an Internet-based account.
However, it appears they are locked out of the store unless they have some form of payment on file. Even if they enter a gift card, what happens when it's used up? Will they get locked out of the store if they don't have a balance?
Anyone have a work around? If not ... APPLE Please update your support materials to explain this, or fix the bug.
Thanks!

How can we get ADFSecurity work when used in OC4J, OID and OAM?

I am getting error in http server log "mod_oc4j: Response status=499 and reason=Oracle SSO, but failed to get mod_osso global context."
But I am not using Oracle SSO and my client doesn't want to use it either, I am using OAM SSO(CoreIDSSO) in my configuration. Please read the details below.
I am using ADFSecurity in an app that is protected by OAM. To migrate ADFSecurity permissions from
system-jazn-data.xml to OID, I used JAZNMigrationTool to populate OID with Grantees and Permissions. OAM gives login page, and authentication works fine.
But ADFSecurity is not working. ADFComponent Delete button is enabled even for roles that dont have permissions for the iterator delete.
- The app works fine when I use without OAM. ADF Security permissions work fine.
- The app works fine when used with OAM, but with ADFSecurity disabled (enforce=false).
- When I enforce ADFSecurity alongwith OAM, ADFSecurity is not working.
In the doc "Oracle Containers for J2EE Security Guide b28957", there is a mention of use of CoreIDPrincipal for permissions. Our OID Permissions entries show
LDAPRealmRole for attribute orcljaznprincipal. I am not sure if this could be the reason.
We have configured AccessServerSDK for the SOA instance and have policy for the urls in the policy manager. We have entries in orion-application.xml, orion-web.xml and system-jazn-data.xml as per the documentations.
How can we get ADFSecurity work when used with OID and OAM?

Have you been able to successfully integrate OAS with OAM & OID? We have similar requriement and so far we have not been able to get it working.
We have application specific roles which we map to OID roles using orion-application.xml.
Any pointers to achieve this would be greatly appreciated.
thanks,
Dipal

I need to disable Match Services - but my iTunes crashes when I try to load it. How do I get Apple Support to disable it on my behalf?

I need to disable Match Services - but my iTunes crashes when I try to load it. How do I get Apple Support to disable it on my behalf?

Hi axostech!
Here is an article that will help you troubleshoot this issue with your iTunes crashes so that you can adjust your iTunes Match settings as you desire:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/ts1717
Thanks for being a part of the Apple Support Communities!
Cheers,
Braden

I have a problem with my itube. I had itube and its gone. Now i cant get it back. How can i get it back without pay for it again?

I have a problem with my itube. I had itube and its gone. Now i cant get it back. How can i get it back without pay for it again?

We are Apple users here, and we answer technical questions.
Sorry, we cannot help you.

I had 21 songs i my album and after syncronising i only had 15 songs left! All of them from Itunes! How can i get them back without paying for them again???

I had 21 songs i my album and after syncronising i only had 15 songs left! All of them from Itunes! How can i get them back without paying for them again???
Hello!!!
I had 21 songs i my album and after syncronising i only had 15 songs left! All of them from Itunes! How can i get them back without paying for them again???
Hello!!!
This realy works??

Where is the backup of the media and other important files from the computer? Ultimately, it is the users responsibility to ensure that backups exists. Waiting until there is a problem to decide to do a backup is not smart. Would you wait until a fire started in your home to call the insurance company and inquire about homeowners/renters insurance????
In the event that no backup exists (stop being lazy.... keep backups of YOUR data and other important files):
If you are in the US and running iTunes 10.3 or later, it is possible to redownload music via iCloud from purchased history.
If you are not in the US or for some reason cannot run iTunes 10.3 or later, contact iTunes customer support and ask very nicely for the opportunity to redownload the content. They are not required to provide this opportunity.
It is also possible to transfer content from an iDevice that was purchased via iTunes. On the new computer, sign into the iTunes account, authorize the computer, connect the device then select File > Transfer Purchases.
The simplest method of all is to transfer or copy the media (and other important files) from the old computer or the backup of the old computer. Typing "move itunes library" into the search bar here or into google will reveal step by step instructions on how to do this.

How to create an apple id without using credit card

how to create an apple id without using credit card.. i have recently purchased apple iphone 3gs bt unable to get apps because of giving credit card info which i dnt hav.. so plz tel me some way to process..

To get the none option, sign out of anything apple you're signed into. Go to the app store and try to download a free app, any free app. Instead of signing in, take the option to to make a new apple ID. Then go through the steps to make the ID and you'll see the 'none' option.

How can i get apps with out using credit card info because i do not have a card ?

how can i get apps with out using credit card info because i do not have a card ?

Yo Chris. I've been following your answers to different threads and quite frankly, you're very keen in answering everybody regarding this stupidity that Apple has brought upon its customers. Kudos to you. But the problem is, most of the time, in some devices, your solution doesn't work because the NONE option is not there. The same goes for me.
Meanwhile, I found a temporary workaround for the iPhone 4s, iPad 2 and iPod Touch 4th Gen.
Register a free Apple ID from the iCloud Settings.
Go to Settings>iCloud>Account>Tap Payment Information on the Storage Plan Category.
Fill in the other boxes and choose "None" on Credit Card Information.
That's it! Hope I helped those who still couldn't find the "None" Option.
Must be running IOS 5.0.1 though, else there would be no iCloud.

How can i get apple mail to recognize gmail and pac bell mail servers?

how can i get apple mail to get gmail and pacbell mail?
it says it doesn't recognixe the certificate, so i restarted which usally works but not always
please help
thank you
garrett

Google has a support notice that may explain the problem here: http://support.google.com/mail/answer/82350?hl=en
Apple has a built-in method for setting up Gmail accounts that makes sure that they are set up properly.
Go to System Preferences under the Apple menu and select Mail, Contacts & Calendars. In the left-hand sidebar select the Add Account… item. In the main window select Gmail. Enter the information in the drop down sheet.
As for Pacbell I don't know what the proper settings are and could only find these from a third party so proceed with caution. http://www.emailserversettings.com/category/pacbell

How can I get Apple support without using a phone

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