How can I get back old issues from my TIME app?

Hi, I hope someone can help me.  I've been trying to get help for a month now.  I had purchased several issues from TIME app but when I just got my ipad 2, I couldn't get the issues back.  I used the same ID and password.  I decided to try buying a new issue and when I did, I had an email from itunes warning me that it was not my usual ID.  I am very confused.  I wrote to TIME and they say I should contact itunes.  I have spent hours trying to contact itunes for help.  They seem uncontactable.  Can someone please tell me if I can somehow get my old issues back?
Karen

If they were not backed up or part of photostream, then no, you cannot.

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